Sigma launches Leapp Dispensary Excellence program for Pharmacists

A leap forward for Pharmacists

  • Sigma launches Leapp Dispensary Excellence Program for Pharmacists– an industry leading support program delivering workflow efficiencies to enhance engagement with patients.

  • Leapp pilot program already achieves significant benefits to the customer experience and demonstrated higher returns for participating pharmacies

  • Full Leapp Dispensary Excellence program to be rolled out across Australia in 2017

VICTORIA, Australia, 2017-Mar-10 — /EPR Retail News/ — Sigma has launched a new Dispensary focused program aimed at unleashing the professional expertise of pharmacists to enable them to spend more time helping their customers one-on-one with enhanced healthcare solutions.

Sigma has used the Amcal/Guardian Retail Conference being held this week on the Gold Coast to unveil the Leapp program. This program is a comprehensive 26 week support program with a vision of having “a pharmacist available always“ – so they have the time to better deliver medicines advice and healthcare solutions to their customers.

The scope of the support program includes pharmacists upskilling and coaching in patient engagement and counselling, developing efficient dispensary systems and processes to better utilize pharmacists time, business performance and benchmarking and consultation around design and layout considerations.

Leapp is industry leading for Australia’s pharmacy sector, with a deliberate focus on achieving dispensary service and brand standards. Pharmacists have expressed a desire to get out from behind the dispensary counter, and the Leapp program will provide the tools and initiatives to allow this to occur,’’ said Gary Dunne, Sigma’s Chief Operating Officer.

“Sigma continues to invest in our brands, including Amcal and Guardian, to make sure they are amongst the most trusted in the industry.  This is now extended by investing in programs that enable pharmacists to better utilize their expertise where it is needed the most – talking with customers to ensure they receive the best possible care.  Ultimately this leads to loyal customers who seek greater advice on a broad range of healthcare needs, which is a positive for everyone’’ Mr Dunne said

Sigma has trialed the Leapp program in 14 Amcal and Guardian pilot stores, in both city and regional areas and will now roll out the program nationally.

“The Leapp program will support our pharmacies to provide an advice driven and pharmacist led experience for our prescription and retail customers. Our “pharmacist available always” vision ensures there is a ready source for both medicines and general health care advice in our pharmacies at all times for our customers.“ said Mr Dunne.

“The feedback we’ve had so far from the pharmacies that have been in the pilot program is that their customers are responding well to the increased availability of our pharmacists and owners are also seeing a greater financial return for their pharmacies,’’ he said.

“The Leapp program is exclusive to our Amcal and Guardian pharmacies and we are encouraging them to register and reap the rewards of this industry leading program.’’ Mr Dunne said.

SOURCE: Sigma Pharmaceuticals Limited

Sigma Head Office

3 Myer Place, Rowville VIC 3178

Tel: +61 (03) 9215 9215
Fax: +61 (03) 9215 9188

Sigma congratulates 2016 Pharmacy Pharmacy Assistant of the Year Natanya McLenaghan of Aspley Discount Drug Stores

Sigma congratulates 2016 Pharmacy Pharmacy Assistant of the Year Natanya McLenaghan of Aspley Discount Drug Stores
Sigma congratulates 2016 Pharmacy Pharmacy Assistant of the Year Natanya McLenaghan of Aspley Discount Drug Stores


Queensland pharmacy assistant named 2016 Pharmacy Assistant of the Year

VICTORIA, AUSTRALIA, 2016-Dec-05 — /EPR Retail News/ — Sigma congratulates Natanya McLenaghan from Aspley Discount Drug Stores, for winning the 2016 Pharmacy Guild of Australia/ GuildSuper Pharmacy Assistant of the Year Award (PATY).

Natanya, who won the Queensland PATY Awards in August, said she was thrilled to have won the national award.

“I have spent 10 years in the industry and to win the national award from such a competitive field is an honour,” she said.

“Being a pharmacy assistant is such a rewarding job, the role drives us all to do an amazing job and we should be proud of what we bring to others’ lives. I just want to continue to give back!”

Ryan Brydges, owner of Aspley Discount Drug Store, said that Natanya is an outstanding Pharmacy Assistant whose commitment to both customer service and leadership is exceptional.

“At Discount Drug Stores our core mission and values is about making a positive impact on the health of our local communities, and Natanya truly embodies and exemplifies those values.”

“It’s her dedication to customers which has seen Natanya beat over 580 nominees and 26 finalists to win the Queensland award and then the entire national field to be named the National PATY Award winner.”


Tel: +61 (03) 9215 9215
Fax: +61 (03) 9215 9188

Source: Sigma


Sigma partners with Fred IT Group to deliver next generation retail platform to support over 700 pharmacies across Australia

VICTORIA, AUSTRALIA, 2016-Nov-25 — /EPR Retail News/ — Sigma Pharmaceuticals today ( 24 November 2016) announced Australia’s largest pharmacy IT partnership with the Fred IT Group to deliver Sigma’s next generation retail platform that will support over 700 pharmacies across Australia.

The new platform is a single cloud based technology solution to underpin Sigma’s broader technology and data strategy implementation. The fully integrated retail platform provides a significantly improved pharmacy user experience, as well as driving synergies across merchandising, pricing, and promotional functions.

This announcement follows an extensive evaluation process of IT systems, and will enable Sigma to provide market leading support to its brand members – Amcal, Guardian, Discount Drug Stores, PharmaSave and Chemist King. The program is built on Fred IT’s new integrated pharmacy cloud solution, Fred NXT.

With Sigma undergoing considerable growth and development, the key focus during the selection process was the need for a scalable, flexible and fully integrated solution. This solution meets that criteria, bringing together point of sale (POS), dispense and a back office system (BOS) that seamlessly integrates with existing investments in multi-channel, loyalty and Customer Relationship Management (CRM) systems.

Mark Hooper, Sigma CEO and Managing Director, commented that the combination of Sigma’s industry knowledge together with Fred’s IT credentials ticked all the boxes.

“Sigma now has the largest branded pharmacy footprint in Australia with over 700 pharmacies delivering almost 20% share of the pharmacy retail sales market. So having a solution that is agile, has full connectivity into retail pharmacy, and supports our growth is critical. It strengthens our market position and also provides opportunities to explore extensions of our partnership with Fred IT and the Telstra Health team.”

The Fred NXT cloud based platform provides Sigma with a reliable and future proofed solution that also delivers flexibility to innovate and respond quickly to future market changes.

Paul Naismith, CEO of Fred IT Group, echoed Mark’s sentiments and is excited by the prospect of the partnership.

“We applaud the commitment and vision of Sigma to provide significant benefit to their members via an enterprise grade integrated IT solution. Sigma’s innovative platform will enable Sigma’s pharmacy brand members to delight their customers with retail and professional services innovations that are quickly implemented across the entire store network. It will deliver great value to Sigma members with lower average store IT costs together with all the benefits of a modern solution, being safety, security and robustness. We can’t wait to help Sigma achieve their exciting vision.”

Sigma and Fred IT will have a dedicated team to manage the full Australia wide rollout, upgrade, conversions and training. This will commence shortly, with the majority of stores to be converted within 24 months.

About Sigma Pharmaceuticals

Sigma is a leading Australian full line pharmacy wholesale and distribution business. Sigma also has the largest pharmacy network in Australia, with over 1,200 branded and independent pharmacies, including some of Australia’s best known pharmacy retail brands: Amcal, Discount Drug Stores, Guardian, PharmaSave, and Chemist King.

About Fred IT Group

Fred IT Group is Australia’s largest provider of Pharmacy IT solutions servicing over 3,000 pharmacies. In 2014, Fred launched Fred NXT, Australia’s first cloud based management platform developed specifically for pharmacy. Fred is deeply committed to the pursuit of technological leadership and innovation that make it easier and more efficient for pharmacies to run their business.

Gary Woodford
Corporate Affairs Manager
03 9215 9632 / 0417 399 204

Steve Dabkowski
Blue Dot Media
0419 880 486

Source: Sigma Pharmaceuticals

Sigma presents at the Australia/China Complementary Health Expo in Melbourne

VICTORIA, AUSTRALIA, 2016-Jul-02 — /EPR Retail News/ — Sigma is sharing e-commerce expertise with delegates and visitors at the Australia/China Complementary Health Expo in Melbourne this week.

More than 400 Chinese delegates will be in attendance, each owning around 200 pharmacies. They are visiting Australia to source locally made goods including vitamins, baby formula, alternate medicine and health drinks among other products.

After the recent launch of the Amcal China website [] Sigma has representatives ready to answer visitors’ questions about our engagement with the Chinese market via online services.  Pharmacy Business Acquisition consultants will also be at the event.

Focusing on the immense opportunities the Chinese market presents, Sigma is presenting:

  • Corporate information about Sigma
  • Brand and product information about Amcal
  • The new Amcal China website – – demonstrating Sigma’s e-commerce expertise
  • Sample products – available for purchase directly in China
  • Pharmacy4Sale – through which Australian registered pharmacists could purchase a pharmacy in Australia

A sample of products on display include:

  • Amcal-branded baby formula
  • Vitamins
  • Goats milk range

Visitors will find Sigma experts, Amcal brand representatives and other industry colleagues at the Australia/China Complementary Health Expo on Stand T42 (in the ‘Park’ room).

For any queries relating to the Expo please contact

The Expo runs until 29 June at Pullman Melbourne Albert Park – 65 Queens Road, Albert Park, Victoria 3004 – View Map


3 Myer Place,
Rowville VIC 3178
Tel: +61 (03) 9215 9215
Fax: +61 (03) 9215 9188


Sigma presents at the Australia/China Complementary Health Expo in Melbourne
Sigma presents at the Australia/China Complementary Health Expo in Melbourne

Source: Sigma

Amcal launches Chinese language version of its website

SYDNEY, AUSTRALIA, 2016-Jun-09 — /EPR Retail News/ — Amcal today launched a Chinese language version of its website. This will be managed in partnership with Azoya – a local distributor and Chinese e-commerce specialist providing on-the-ground customer support in China.

The new Chinese language site marks the first time Amcal has entered the international retail market from its Australian base.

Products on the new Chinese language site will be sourced from Australia. All fulfilment operations will remain in Australia.

“This is a very important milestone in Amcal’s history and we are proud that this great Australian brand will now be launched internationally, starting with China. Sigma recognised the rapid growth in e-commerce in China, but also the demand for quality Australian pharmacy branded products including vitamins, beauty accessories and a range of other health and wellbeing products. That’s why the company has taken this landmark step to launch this site and offer customer support in China. We have chosen Chinese-based Azoya Group as our partner to launch this venture, due to their local knowledge and expertise in cross-border eCommerce in China.” – Gary Dunne, Sigma Chief Operating Officer.

Don Zhao, co-founder and Executive Director of Azoya group commented:

“The launch of the Amcal China site will make Amcal one of the leading overseas retailer brands in the China market, and we are confident to make that happen. Also, it’s been a great experience working with the great team from Sigma. We look forward to further and deeper cooperation in the future.”

The site offers a wide range of health, beauty and wellbeing products from a range of different suppliers, as well as a selection of Sigma’s own Pharmacy Care branded products.

“We believe that China could be just the first of a targeted international expansion plan for Amcal and Sigma leveraging our existing partnerships. Australia has a great reputation when it comes to the quality of our health, wellness and beauty products.” Gary Dunne said.

The Chinese (Mandarin) language version of Amcal’s main online site will be found at:



Amcal launches Chinese language version of its website

Amcal launches Chinese language version of its website

Sigma supports King Island Pharmacy and the local community as the pharmacy burned to the ground over the Australia Day weekend

King Island, Australia, 2015-1-28 — /EPR Retail News/ — The spirit of Australian camaraderie was on show over the Australia Day weekend as many quickly responded to the needs of the 1,800 residents of King Island.

The King Island Pharmacy, located in Currie, is the only pharmacy on King Island supporting the local community. An alleged arson attack over the Australia Day weekend saw the pharmacy burn to the ground.

With the need for essential medicines to support the local community, members of Sigma’s Launceston distribution centre jumped into action, with the supervisor John Brophy in particular praised for his actions in responding to the calls for assistance.

John investigated the quickest way to despatch essential medicines, including items requiring refrigeration. He then processed and picked the order and personally delivered it to the airport where he ensured it was loaded onto the plane.

Gary Dunne, Sigma Chief Operating Officer commented “Sigma prides itself on being a partner of choice for our customers, and it is imperative that medicines are delivered to communities irrespective of their location. This is an unfortunate event for the pharmacy and the community of King Island, so I am really proud that John and the team in the Launceston distribution centre quickly responded to do everything possible to support them.”

Divesh Sanghvi, Pharmacy owner commented “This type of event is not something we expect or prepare for, so it is great to know that we can rely on our partner Sigma to help us through should the situation arise. The entire team in the Launceston distribution centre are to be congratulated for acting quickly and doing everything possible to ensure we had essential stock for our patients at King Island.”

The King Island Pharmacy is temporarily operating out of the King Island hospital while investigations continue.

“King Island needs a community pharmacy. We will continue to operate business as usual whilst we go through the process of assessing our long term options to re-build our pharmacy,” said Mr Sanghvi.

For more information please contact:

Gary Woodford
Manager Corporate Affairs
Sigma Pharmaceuticals Limited
Mob: 0417 399 204