Kroger’s QFC partners with Instacart to bring home delivery service in Puget Sound and Portland

CINCINNATI and BELLEVUE, Wash., 2017-Dec-06 — /EPR Retail News/ — QFC, a division of The Kroger Co. (NYSE: KR), today (12/4/2017) announced it is offering home delivery at a majority of its stores in both Puget Sound and Portland, through a partnership with Instacart, a nationally-recognized on-demand retail delivery service. The partnership supports two key drivers of the company’s Restock Kroger Plan: Expand Partnerships to Create Customer Value and Redefine the Food and Grocery Customer Experience.

“By offering home delivery in addition to in-store shopping and online ordering for curbside pickup, we are listening to our customers who are telling us they want the convenience of shopping anyway they choose,” said Suzy Monford, president of QFC. “We know that our customers are busier than ever but still want to feed their families fresh, healthy foods that are available at low prices. This new partnership allows our customers to have their groceries delivered to their doorsteps as soon as two hours after placing an order.”

QFC delivery powered by Instacart will be offered in addition to its ClickList store locations that offer online ordering for curbside pickup.

“Instacart customers prefer doing their online grocery shopping from local stores, where they know the products,” said Andrew Nodes, Vice President, Retail Accounts for Instacart. “We are thrilled to partner with QFC to give our customers in Portland and Seattle a new convenient option for shopping at their favorite local QFC store.”

How does QFC home delivery work?
Customers place their orders through the “Delivery” link at www.qfc.com. The customer enters the zip code where the delivery will be scheduled then chooses from 40,000 offered products, including perishables, which are categorized and sorted for easy viewing and selection. The customer builds a digital cart by clicking and adding products. Once the customer has completed building the online basket, a preferred delivery time between 9 a.m. and midnight can be selected. An Instacart shopper then hand-picks the items and delivers the order within a preferred one-hour time window. The home delivery fee will be waived for first-time customers.

About Instacart 
Instacart helps people cross grocery shopping off their to-do lists with just a few clicks. Customers use the Instacart website or app to fill their virtual shopping cart with items from their favorite, local stores and Instacart connects them with shoppers who hand pick the items and deliver them straight to their door. Founded in San Francisco in 2012, Instacart has quickly scaled to over 160 markets and partnered with retailers across North America, including popular national chains as well as local, regional grocers. By combining a personal touch with cutting-edge technology, Instacart offers customers a simple solution to save time and eat fresh food from the most trusted grocery brands. Instacart is the only grocery service that can meet today’s on-demand lifestyle by delivering in as little as one hour. First delivery is free at www.instacart.com.

About Kroger 
At The Kroger Co., we are dedicated to our purpose: to Feed the Human SpiritTM. We are 450,000 associates who serve nearly nine million customers daily in 2,793 retail food stores under a variety of local banner names in 35 states and the District of Columbia. Our Family of Companies operates an expanding ClickList offering – a personalized order online service – in addition to 2,258 pharmacies, 783 convenience stores, 307 fine jewelry stores, 222 retail health clinics, 1,472 supermarket fuel centers and 38 food production plants in the United States. Our Company has been recognized as one of America’s most generous companies for our support of more than 100 Feeding America food bank partners, breast cancer research and awareness, the military and their families, and more than 145,000 community organizations including schools. As a leader in supplier diversity, we are a proud member of the Billion Dollar Roundtable.

Contact:
Patty Leesemann
513-782-8745
patty.leesemann@kroger.com

SOURCE: The Kroger Co.

Kroger Central division President Katie Wolfram to retire; Pam Matthews to succeed

CINCINNATI, 2017-Oct-18 — /EPR Retail News/ — The Kroger Co. (NYSE: KR) today (Oct. 17, 2017) announced the retirement of Central division President Katie Wolfram and the promotion of Pam Matthews, currently the QFC division president, to succeed her. Suzy Monford will join the company to serve as the president of the QFC division.

“We are grateful for Katie’s nearly 40 years of dedicated service to our associates and customers, and we are excited to have Pam and Suzy take on these indispensable leadership roles in our company,” said Rodney McMullen, Kroger’s chairman and CEO. “Both leaders bring successful and distinguished retail experience to the roles and will help with the execution of the Restock Kroger Plan that will bring valuable changes to our customers, associates, communities and shareholders.”

Katie Wolfram to Retire after 38 Years of Service 
Ms. Wolfram will retire from the company after 38 years of distinguished service, effective November 4.

“Katie has accomplished much in her career with Kroger and has always been passionate about creating an inclusive and diverse work culture,” said Rodney McMullen, Kroger’s chairman and CEO. “She has been a valued leadership partner across the company and Central division. We truly appreciate the many contributions Katie has made to Kroger, and we wish her and her family the best in retirement.”

Ms. Wolfram was named to her current role in 2016 and has been spearheading an aggressive growth strategy in the Central division since joining the region as the vice president of merchandising in 2014. In the last two years, the company has invested nearly $329 million in the central Indiana market, adding five new Marketplace stores and 12 new gas stations, remodeling and/or expanding 14 existing stores, building a regional training center and adding more than 1,400 new jobs to the region. The Central Division operates 138 stores with more than 19,500 associates.

Ms. Wolfram began her career with Kroger in 1979 as an assistant store manager in the Cincinnati-Dayton division. She went on to serve in several leadership positions at Kroger’s corporate office in Cincinnati and with Kroger’s Manufacturing division. In 2005, she moved to Denver to join the King Soopers division as vice president of merchandising, before joining the Central division in 2014 to serve in the same role.

Ms. Wolfram was a leader for the first Cultural Council, a team development and culture-building group, started at the corporate office, and she started the Reach Higher initiative in Kroger Manufacturing. Additionally, Ms. Wolfram represented Kroger as a leader in the Network of Executive Women, Denver.

In retirement, she plans to move back to Denver to be near her daughter and grandson.

Pam Matthews Promoted to President of Central Division 
Ms. Matthews, currently president of the QFC division, succeeds Ms. Wolfram as president of Kroger’s Central division, effective October 23.

Ms. Matthews started with the company in 1980 in the Fred Meyer division. She has held a variety of leadership roles in her 25-year career with Fred Meyer, including store management, training, corporate brand development, and merchandising for deli-bakery, drug-general merchandise and grocery. Ms. Matthews also served as director of deli-bakery merchandising and director of floral merchandising and procurement at Kroger’s corporate office in Cincinnati before being promoted to vice president of merchandising for the Central division in 2006. She moved to the Delta division as vice president of merchandising in 2014 and was named vice president of operations in 2015. She was named president of the QFC division in 2016.

Suzy Monford Named President of QFC Division 
Ms. Monford joins the company to succeed Ms. Matthews as president of QFC, effective October 23. Ms. Monford is the former CEO of Andronico’s Community Markets, a Bay Area chain acquired by Albertsons in early 2017.

Prior to Andronico’s, Ms. Monford was the head of innovation for Woolworths Supermarkets in Australia, after spending 10 years as an executive for H-E-B Central Market and H-E-B Grocery Company in Texas.

Passionate about creating healthy communities, Ms. Monford is an internationally-certified group exercise instructor and health coach. She’s been recognized as a Top Woman in Retail Tech by Retail Info Systems (RIS), Top Woman in Grocery by Progressive Grocer and a Top 25 Technological Disruptor by Supermarket News.

She will be based at the division office in Seattle and oversee QFC’s 65 stores in Washington and Oregon.

At The Kroger Co., we are dedicated to our purpose: to Feed the Human Spirit™. We are 450,000 associates who serve nearly nine million customers daily in 2,793 retail food stores under a variety of local banner names in 35 states and the District of Columbia. Our Family of Companies operates an expanding ClickList offering – a personalized order online service – in addition to 2,258 pharmacies, 783 convenience stores, 307 fine jewelry stores, 222 retail health clinics, 1,472 supermarket fuel centers and 38 food production plants in the United States. Our Company has been recognized as one of America’s most generous companies for our support of more than 100 Feeding America food bank partners, breast cancer research and awareness, the military and their families, and more than 145,000 community organizations including schools. As a leader in supplier diversity, we are a proud member of the Billion Dollar Roundtable.

SOURCE: The Kroger Co.