The John Lewis Partnership welcomes Michael Herlihy as its new Partnership Secretary

LONDON, 2018-Feb-15 — /EPR Retail News/ — The John Lewis Partnership today announced the appointment of Michael Herlihy as Partnership Secretary who joins on 16 April 2018. This follows the departure of Keith Hubber, who left in January after three years at the Partnership.

Sir Charlie Mayfield, Chairman of the John Lewis Partnership, said: ‘I am pleased to announce the appointment of Michael Herlihy as Partnership Secretary.  This new title reflects the responsibilities Michael will take on for the duties previously carried out by Keith Hubber in the role of General Counsel, leading both the Legal Directorate and Company Secretariat.  Michael joins us from Smiths Group, where he was General Counsel for ten years, heading up their Group Legal function.  He brings a wealth of experience to the John Lewis Partnership.’

Previously, Michael spent twenty six years in a variety of roles at Imperial Chemical Industries PLC including Group Taxation Controller, General Counsel and Executive Vice President, Mergers & Acquisitions.  He has also held a variety of non-executive roles including that of Senior Independent Director (and formerly Chair of the Remuneration Committee) at Imperial Brands plc.  Michael is a solicitor and graduate of St Catherine’s College, Oxford.

Michael Herlihy said, ‘I am excited to be joining the Partnership. Having admired its brands and values for many years, it is a privilege to be invited to build on the good work already done by Keith Hubber and his team and to support the Chairman, Partnership Board and Executive Team in the next phase of the Partnership’s development.’

Notes to editors

The John Lewis Partnership – operates 49 John Lewis shops across the UK, johnlewis.com, 353 Waitrose shops, waitrose.com and business to business contracts in the UK and abroad. The business has annual gross sales of over £11bn. It is the UK’s largest example of an employee-owned business where all 84,000 staff are Partners in the business.

Enquiries

For more information please contact:

Sarah Henderson
Group Senior External Communications Manager, Corporate Affairs
Mobile: 07764 676 036
Email: sarah.henderson@johnlewis.co.uk

The John Lewis Partnership names Andrew Murphy Chief Information Officer (CIO)

London, 2017-Dec-07 — /EPR Retail News/ — The John Lewis Partnership today (6 December 2017) announced Andrew Murphy as its next Chief Information Officer (CIO). Andrew is currently Group Productivity Director for the Partnership and will take up the CIO role on 1 February 2018. He will replace Paul Coby who will leave the Partnership at the end of April 2018 after almost seven years.

Sir Charlie Mayfield, Chairman of the John Lewis Partnership, said: ‘I want to take this opportunity to thank Paul for his outstanding contribution to our business and the legacy he has left. Paul was the architect of the IT strategy for John Lewis, which helped to transform the business into a leading omni-channel retailer.’

Andrew joined the John Lewis Partnership in 1992 and performed a number of roles. This included MD of John Lewis Aberdeen and MD of John Lewis Edinburgh. In 2009 Andrew was appointed Director, Operational Development before becoming Retail Director, John Lewis in 2010 and in 2015 – Group Productivity Director, where he has led the Partnership’s change programme.

Notes to editors

The John Lewis Partnership – operates 49 John Lewis shops across the UK, johnlewis.com, 352 Waitrose shops, waitrose.com and business to business contracts in the UK and abroad. The business has annual gross sales of over £11bn. It is the UK’s largest example of an employee-owned business where all 84,000 staff are Partners in the business.

Enquries:

For more information please contact:

Sarah Henderson
Group Senior External Communications Manager
Corporate Affairs
Telephone: 07764 676 036
Email: sarah.henderson@johnlewis.co.uk

Source: The John Lewis Partnership

The John Lewis Partnership announces £100,000 investment in innovative tech startups WeFiFo and Exaactly

London, 2017-Nov-28 — /EPR Retail News/ — One of Britain’s most iconic and historic retailers – the John Lewis Partnership – today (27 November 2017) announced a £100,000 investment in two innovative tech startups following success in the retailer’s fourth annual accelerator programme – JLAB.

JLAB is the largest retail tech accelerator programme in the UK and its innovation partner L Marks, will match the £100,000 investment from John Lewis and Waitrose, bringing the total startup funding to £200,000.

WeFiFo and Exaactly will receive this financial investment to now grow their businesses. Known as the AirBnB for the kitchen table, WeFiFo is a social hub from West Sussex, which connects home chefs, supper club hosts and professional chefs with paying guests. As a result of the JLAB 2017 win, WeFiFo are now exploring opportunities to host dining experiences across John Lewis and Waitrose branches as well as other bespoke events which could be introduced to more customers who share the same love of food.

Exaactly, based in London, is an intelligent addressing system that aims to put an end to failed deliveries. It allows customers to provide information up front about how to find their delivery address and where to leave a parcel when they are not at home. During JLAB 2017, Exaactly ran two successful trials with delivery drivers, fulfilling orders to customers: the first with Waitrose groceries and their own fleet; the second in collaboration with Yodel, fulfilling orders for Waitrose speciality shops. Exaactly are now planning a similar exercise with John Lewis to explore the potential to help guarantee first-time customer delivery success.

Seni Glaister, CEO and co-founder of WeFiFo said: ‘Accessing the expertise of John Lewis and Waitrose Partners through JLAB was a real privilege for WeFiFo and securing their backing is certainly the most significant milestone in our journey so far. We were inspired by the people we worked with and were very fortunate to discover so much shared purpose and passion. We used our time with JLAB to cement strong foundations and we will now build on these as we enlist the help of the Partnership in our search for and celebration of the country’s most talented home cooks.’

Bea Warner, co-founder and CEO of Exaactly said: ‘JLAB has given us a peek behind the curtain of two of the country’s biggest retailers and an invaluable insight into how they handle delivery. The opportunity to run two pilots across the Partnership has equipped us with the product know-how we needed to make that final mile of delivery even more straightforward for consumers and retailers. The investment signifies a big step for our business as we prepare for a full launch to market in early January 2018.’

Both startups chosen for investment fought off strong competition from 300 other businesses and involved intensive pitch and demonstration days in front of a senior judging panel made up of industry experts from both John Lewis and Waitrose. Waitrose joined John Lewis for the first time this year, broadening opportunities to the food retail sector.

Five startups were whittled down from hundreds of applications and spent 12 weeks embedded in the John Lewis Partnership offices, gaining access to insight, data and senior-level mentors, allowing them to develop their business more rapidly than they would have done by operating on their own.

Paul Coby, CIO at the John Lewis Partnership, said: ‘All our finalists have benefitted greatly from unprecedented access to two of the UK’s leading retailers. The wider scope of JLAB this year has allowed us to bring together some of the most exciting emerging technology, not just in retail but across grocery too. It’s never been more important for the John Lewis Partnership to nurture innovation both inside and outside our business and we are looking forward to progressing this talent.’

Stuart Marks, technology entrepreneur and Chairman of L Marks, said: ‘It’s very easy for corporate acceleration to become an internal passion project, operating in silo in a corner of an organisation. JLAB’s fourth year has produced one of the most ambitious accelerator programmes I have ever been involved in. The John Lewis Partnership has led the charge on corporate acceleration from the beginning and I look forward to the scale and aspirations of JLAB growing even further in the future.’

The three other JLAB 2017 finalists were: Mucho, a smart grocery shopping app which provides daily personalised recipes and enables customers to order ingredients when needed. During JLAB, Mucho trialled their Click & Collect solution with Partners at the Waitrose Bressenden Place branch, based on ingredients for recipes curated from their app and personalised to the user.

Journifi links online and in-store shopping by providing customers with personalised in-store experiences such as tailored personal shopper sessions based on their online behaviour and tastes. Journifi are now continuing to work with the John Lewis Partnership Group Customer Insight team to explore how they can help support the Partnership’s customer service proposition.

BB1 is a data analytics solution that uses customer behaviour to help businesses optimise their ways of working, monitoring an assortment of variables such as customer footfall. BB1 successfully used their data to model the customer flow dynamics in and around the Waitrose Cambridge branch during the day, how this changes over the course of a year and flows around the city if a competitor opens.

Notes to editors

The John Lewis Partnership – operates 49 John Lewis shops across the UK, johnlewis.com, 352 Waitrose shops, waitrose.com and business to business contracts in the UK and abroad. The business has annual gross sales of over £11bn. It is the UK’s largest example of an employee-owned business where all 84,000 staff are Partners in the business.

Enquries:
For more information please contact:

Rob Joyce / Alex Neale
Antidote Communications
Email: JLAB@antidotecommunications.com
Telephone: 0203 740 4009

Sarah Henderson
John Lewis Partnership
Email: sarah.henderson@johnlewis.co.uk
Telephone: 07764 676 036

Source: John Lewis Partnership

The John Lewis Partnership names Chris Harris as Group Property Director

London, 2017-Oct-05 — /EPR Retail News/ — The John Lewis Partnership has appointed Chris Harris as Group Property Director.

Chris moves from Arcadia where he is Group Property and Procurement Director and member of the Board.

Chris has spent his career in the property sector. He started as a surveyor at Chestertons, before moving into retail property management, working at Blockbuster Entertainment as Vice President of Operations for the UK and a member of the Board, before joining Arcadia in 2007.

Chris will join the John Lewis Partnership on 1 March 2018, reporting to Group Finance Director Patrick Lewis.

Notes to editors

The John Lewis Partnership operates 48 John Lewis shops across the UK, johnlewis.com, 351 Waitrose shops, waitrose.com and business to business contracts in the UK and abroad. The business has annual gross sales of over £11bn. It is the UK’s largest example of an employee-owned business where all 84,000 staff are Partners in the business.

Enquiries:

John Lewis Partnership
Simon Fowler
Director of Communications
Telephone: 07710 398460

Sarah Henderson
Group Senior External Communications Manager
Telephone: 07764 676036

Source: John Lewis Partnership

The John Lewis Partnership appoints Clayton Hirst as Group Head of Corporate Affairs

London, 2017-Jan-27 — /EPR Retail News/ — The John Lewis Partnership today (26 January 2017) announces the appointment of Clayton Hirst to the role of Group Head of Corporate Affairs, John Lewis Partnership. Clayton will take up the position on 24 April 2017 joining from Virgin Media, where he has served as Director of External Communications since 2015.

Clayton has two decades’ experience in communications, media and public policy. Prior to joining Virgin Media, he spent 10 years at the regulator Ofcom in a number of roles before becoming its Director of Communications in 2010. Clayton’s early career was in journalism, working as a reporter and editor on a number of national publications, latterly the Independent on Sunday, where he was Deputy Business Editor.

Simon Fowler, Director of Communications, John Lewis Partnership said: ‘Clayton joins us to head up our Corporate Affairs team at a time of huge significance for the Partnership as we help the business develop its thinking on the key priorities emerging from the Government’s Industrial Strategy. This includes the UK’s direction post-Brexit as well as the issues facing the Partnership from the pressures we’ve called out affecting society, retail and the workplace.’

Clayton said: ‘I am delighted to be joining the Partnership at such a critical time – with the structural changes taking place in the retail sector and the enormous shifts in public policy resulting from Brexit. I look forward to working for the John Lewis Partnership, one of the UK’s most respected retailers, brands and employee-owned businesses.’

Notes to editors

The John Lewis Partnership – operates 48 John Lewis shops across the UK, johnlewis.com, 352 Waitrose shops, waitrose.com and business to business contracts in the UK and abroad. The business has annual gross sales of over £11bn. It is the UK’s largest example of an employee-owned business where all 88,900 staff are Partners in the business.

Enquiries
For further information please contact:

Citigate Dewe Rogerson
Simon Rigby
Jos Bieneman
Telephone: 020 7638 9571

John Lewis Partnership
Simon Fowler
Director of Communications
Telephone: 07710 398460

Katie Robson
Senior Manager, Group External Communications
Telephone: 07764 675608

Source: John Lewis Partnership

The John Lewis Partnership announces the appointment of Paula Nickolds as Managing Director

London, 2016-Oct-27 — /EPR Retail News/ — The John Lewis Partnership announces today ( 25 October 2016) that Paula Nickolds will be appointed Managing Director, John Lewis.

Paula joined the Partnership in 1994 as a graduate trainee in John Lewis Oxford Street. She held a number of senior roles before joining the John Lewis management board as Buying & Brand Director in 2013. Most recently as Commercial Director, she has been responsible for innovation in John Lewis’s product assortment and the look and feel of its shops.

Sir Charlie Mayfield, Chairman of the John Lewis Partnership, said: ‘At a time of transformation in the retail sector, Paula’s progressive and dynamic leadership is just what’s needed for the next phase of modern retailing.’

Paula Nickolds said: ‘As a Partner with 22 years service, I know just how special the John Lewis Partnership is. Driven by our unique business model, and with innovation in our DNA, I am immensely excited to lead John Lewis on the next stage of our journey.’

Paula will take up the position from January 2017. Dino Rocos will be the lead director responsible for John Lewis operations between 28 October and Paula’s start date, focusing on the delivery of seamless customer service during the critical peak trading period.

Notes to editors

The John Lewis Partnership – operates 48 John Lewis shops across the UK, johnlewis.com, 350 Waitrose shops, waitrose.com and business to business contracts in the UK and abroad. The business has annual gross sales of over £11bn. It is the UK’s largest example of an employee-owned business where all 88,900 staff are Partners in the business.

Waitrose – winner of the Best Supermarket1 and Best Food Retailer2 awards- currently has 350 shops in England, Scotland, Wales and the Channel Islands, including 61 convenience branches, and another 27 shops at Welcome Break locations. It combines the convenience of a supermarket with the expertise and service of a specialist shop – dedicated to offering quality food that has been responsibly sourced, combined with high standards of customer service.  Waitrose also exports its products to 58 countries worldwide and has eight shops which operate under licence in the Middle East. Waitrose’s omnichannel business includes the online grocery service Waitrose.com, as well as specialist online shops including waitrosecellar.com for wine and waitrosekitchen.com for cookware, utensils and kithchen gadgets.

¹ Which? Customer Survey
² Verdict Customer Satisfaction Awards

John Lewis – John Lewis operates 48 John Lewis shops across the UK (34 department stores, 12 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2) as well as johnlewis.com. It is part of the John Lewis Partnership, the UK’s largest example of worker co-ownership and all 30,000 John Lewis staff are Partners in the business. John Lewis  ‘Best In-Store Experience 2016’, ‘Best Clothing Retailer 2016,’ ‘Best Electricals Retailer 2016,’ ‘Best Furniture Retailer 2016,’ ‘Best Homewares Retailer 2016’ and ‘Best Click & Collect Retailer 2016’1, typically stocks more than 350,000 separate lines in its department stores across fashion, home and technology. Johnlewis.com stocks over 280.000 products and is consistently ranked one of the top online shopping destinations in the UK. John Lewis Insurance offers a range of comprehensive insurance products – home, car, wedding and event, travel and pet insurance and life cover – delivering the values of expertise, trust and customer service expected from the John Lewis brand.

1Verdict Consumer Satisfaction Awards 2016

You can follow John Lewis on the following social media channels:
www.johnlewis.com/twitter
www.johnlewis.com/facebook
www.johnlewis.com/youtube.

Contact:

Citigate Dewe Rogerson

Simon Rigby / Jos Bieneman
Telephone: 020 7638 9571

John Lewis Partnership

Katie Robson
Senior Communications Manager, John Lewis Partnership
Email: katie.robson@johnlewis.co.uk
Mobile: 07764 675608

Sian Grieve
Senior Communications Manager, John Lewis
Email: sian.grieve@johnlewis.co.uk
Mobile: 07525 271812

Source: John Lewis Partnership

The John Lewis Partnership announces that Andy Street to step down as Managing Director

London, 2016-Oct-03 — /EPR Retail News/ — The John Lewis Partnership today (30 September 2016) announces that Andy Street will step down as Managing Director, John Lewis on 28 October. After a 31 year career with the Partnership, including nine years as Managing Director, John Lewis, it was confirmed last night that Andy has been selected as the official Conservative Party candidate for the office of Mayor of the West Midlands.

The successor to the position of Managing Director will be announced in due course.

Sir Charlie Mayfield, Chairman of the John Lewis Partnership, said: ‘Andy has led John Lewis brilliantly and leaves the brand with great momentum for the future. I would like to thank him for his passionate contribution to the Partnership.’

Andy Street said: ‘It has been a privilege to lead John Lewis through a transformational period in the retail industry, and I am confident that we have built a business which will continue to thrive while being loyal to its principles.

‘The success of John Lewis is down to the hard work and dedication of thousands of Partners across the country, and I know that they will continue to serve our customers with distinction.’

Notes to editors

The John Lewis Partnership – operates 47 John Lewis shops across the UK, johnlewis.com, 350 Waitrose shops, waitrose.com and business to business contracts in the UK and abroad. The business has annual gross sales of over £11bn. It is the UK’s largest example of an employee-owned business where all 88,900 staff are Partners in the business.

Waitrose – winner of the Best Supermarket1 and Best Food Retailer2 awards- currently has 350 shops in England, Scotland, Wales and the Channel Islands, including 61 convenience branches, and another 27 shops at Welcome Break locations. It combines the convenience of a supermarket with the expertise and service of a specialist shop – dedicated to offering quality food that has been responsibly sourced, combined with high standards of customer service.  Waitrose also exports its products to 58 countries worldwide and has eight shops which operate under licence in the Middle East. Waitrose’s omnichannel business includes the online grocery service Waitrose.com, as well as specialist online shops including waitrosecellar.com for wine and waitrosekitchen.com for cookware, utensils and kithchen gadgets.

¹ Which? Customer Survey
² Verdict Customer Satisfaction Awards

John Lewis – John Lewis operates 47 John Lewis shops across the UK (33 department stores, 12 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2) as well as johnlewis.com. It is part of the John Lewis Partnership, the UK’s largest example of worker co-ownership and all 30,000 John Lewis staff are Partners in the business. John Lewis  ‘Best In-Store Experience 2016’, ‘Best Clothing Retailer 2016,’ ‘Best Electricals Retailer 2016,’ ‘Best Furniture Retailer 2016,’ ‘Best Homewares Retailer 2016’ and ‘Best Click & Collect Retailer 2016’1, typically stocks more than 350,000 separate lines in its department stores across fashion, home and technology. Johnlewis.com stocks over 280.000 products and is consistently ranked one of the top online shopping destinations in the UK. John Lewis Insurance offers a range of comprehensive insurance products – home, car, wedding and event, travel and pet insurance and life cover – delivering the values of expertise, trust and customer service expected from the John Lewis brand.

1Verdict Consumer Satisfaction Awards 2016

You can follow John Lewis on the following social media channels:
www.johnlewis.com/twitter
www.johnlewis.com/facebook
www.johnlewis.com/youtube.

General information

For further information please contact:

John Lewis press office

Gillian Taylor
Head of Communications, John Lewis
Email: gillian.e.taylor@johnlewis.co.uk
Mobile: 07979 157931
Telephone: 020 7592 5635

Sian Grieve
Senior Communications Manager, John Lewis
Email: sian.grieve@johnlewis.co.uk
Mobile: 07525 271812
Telephone:020 7592 6887

Katie Robson
Senior Communications Manager, John Lewis Partnership
Email: katie.robson@johnlewis.co.uk
Mobile: 07764 675608

Source: The John Lewis Partnership

The John Lewis Partnership comments on its Managing Director Andy Street running for the office of the Mayor of the West Midlands

London, 2016-Sep-10 — /EPR Retail News/ — The John Lewis Partnership notes recent speculation that Andy Street, Managing Director, John Lewis is to run for the office of the Mayor of the West Midlands.

Andy has indicated to the Chairman that he is interested in running for the office, but at this stage has not been formally selected. A formal process within the Conservative party will now take place.

Should Andy be successful in his application to be the Conservative Party candidate, he has agreed with the Chairman that he should step down from his role and a further announcement will be made to confirm the succession plan for the future leadership of the John Lewis brand.

Notes to editors
The John Lewis Partnership – operates 46 John Lewis shops across the UK, johnlewis.com, 350 Waitrose shops, waitrose.com and business to business contracts in the UK and abroad. The business has annual gross sales of over £11bn. It is the UK’s largest example of an employee-owned business where all 91,500 staff are Partners in the business.

Waitrose – winner of the Best Supermarket1 and Best Food Retailer2 awards- currently has 350 shops in England, Scotland, Wales and the Channel Islands, including 61 convenience branches, and another 27 shops at Welcome Break locations. It combines the convenience of a supermarket with the expertise and service of a specialist shop – dedicated to offering quality food that has been responsibly sourced, combined with high standards of customer service.  Waitrose also exports its products to 59 countries worldwide and has eight shops which operate under licence in the Middle East. Waitrose’s omnichannel business includes the online grocery service Waitrose.com, as well as specialist online shops including waitrosecellar.com for wine and waitrosekitchen.com for cookware, utensils and kithchen gadgets.

¹ Which? Customer Survey
² Verdict Customer Satisfaction Awards

John Lewis – John Lewis operates 46 John Lewis shops across the UK (32 department stores, 12 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2) as well as johnlewis.com. It is part of the John Lewis Partnership, the UK’s largest example of worker co-ownership and all 30,000 John Lewis staff are Partners in the business. John Lewis  ‘Best In-Store Experience 2016’, ‘Best Clothing Retailer 2016,’ ‘Best Electricals Retailer 2016,’ ‘Best Furniture Retailer 2016,’ ‘Best Homewares Retailer 2016’ and ‘Best Click & Collect Retailer 2016’1, typically stocks more than 350,000 separate lines in its department stores across fashion, home and technology. Johnlewis.com stocks over 280.000 products and is consistently ranked one of the top online shopping destinations in the UK. John Lewis Insurance offers a range of comprehensive insurance products – home, car, wedding and event, travel and pet insurance and life cover – delivering the values of expertise, trust and customer service expected from the John Lewis brand.

1Verdict Consumer Satisfaction Awards 2016

You can follow John Lewis on the following social media channels:
www.johnlewis.com/twitter
www.johnlewis.com/facebook
www.johnlewis.com/youtube.

General enquiries:

For further information please contact:

John Lewis press office

Peter Cross
Communications Director, John Lewis
Email: peter.cross@johnlewis.co.uk
Mobile: 07764 697674
Telephone: 020 7592 6274

Gillian Taylor
Head of Communications, John Lewis
Email: gillian.e.taylor@johnlewis.co.uk
Mobile: 07979 157931
Telephone: 020 7592 5635

Katie Robson
Senior Communications Manager, John Lewis Partnership
Email: katie.robson@johnlewis.co.uk
Mobile: 07764 675608

Source: John Lewis Partnership

Sir Charlie Mayfield, Chairman of the John Lewis Partnership: Strong Christmas trading period for the Partnership

  • Total sales at the John Lewis Partnership in the six weeks to Saturday 2 January were up 4.1% from the same period last year to £1,811.1m
  • Waitrose gross sales (excluding fuel) were £859.8m, up 1.2% compared with last year and down 1.4% on a like-for-like basis
  • John Lewis gross sales were £951.3m, up 6.9% compared with last year and up 5.1% on a like-for-like basis
  • Expectations for profit before Partnership Bonus, tax and exceptionals for the year ending 30 January 2016 remains unchanged at between £270m and £320m versus £342.7m last year.

 

LONDON, 2016-1-7 — /EPR Retail News/ — Sir Charlie Mayfield, Chairman of the John Lewis Partnership, commented:

‘This has been a strong Christmas trading period for the Partnership despite the non-food market seeing significant shifts in trade patterns and the grocery market continuing to be challenging.

John Lewis achieved another very strong sales performance with impressive growth across all three categories of Fashion, Home and Technology.  Waitrose had record trading days leading up to Christmas and good growth online, while like-for-like sales declined overall during the six-week period.

Click and Collect continued to show the strength of our two brands working together as a proposition for customers, with 35% of John Lewis online orders collected from Waitrose branches. I was particularly pleased to see overall customer numbers increase 5.8% against the same period last year.

Our performance reflects to a large extent the significant investment we have made in our distribution and IT capability. Despite the fact trade was even more concentrated across a number of very busy shopping days, our operations performed especially well.’

Waitrose

  • Sales (excluding fuel) up 1.2% to £859.8m, with like-for-like sales down 1.4%
  • Strong online sales growth with grocery sales up 7.9%, with sales over the Christmas and New Year weeks up 9.8%
  • Sales through direct services websites – including wines, hampers, flowers and kitchen gadgets – grew by 28.1%

 

Peak trade came particularly late this year and was more concentrated than usual in the days before Christmas. Waitrose had record trading days on 23 and 24 December, with sales up 6.0% and up 5.5% respectively.

Our dot.com fulfilment centre in Coulsdon, which celebrated its first Christmas, operated effectively with almost all slots filled as early as November.

John Lewis

  • Sales up 6.9% to £951.3m, with like-for-like sales up 5.1%
  • Online sales were up 21.4%, representing 40% of total sales
  • Balanced contribution from all three product areas, Home up 5.1%, Fashion up 6.1% and EHT (technology) up 9.6%
  • Successful start to Clearance with sales up 23.0% for week ending 2 January1

Patterns of trade shifted significantly, characterised by three distinct sales peaks – Black Friday, Christmas and Clearance – with higher sales and a different channel mix for each peak.

The combination of our shops, website and fulfilment centres worked together effectively.  For example, on the Black Friday weekend our distribution teams processed 18% more parcels than last year, which equated to five units per second during the peak hour. Sales in our shops for the total six week period were down 1.2%, reflecting lower footfall pre-Christmas, but were up 16.2% during the first week of Clearance (week ending 2 January).

Online sales grew by 21.4% compared to last year and mobile continued to be our fastest-growing channel, with sales from smartphones and tablets up 31%. Sales through Click & Collect were up 16% and it was the delivery method of choice for half of all online orders.

John Lewis Partnership full year profit guidance

Sir Charlie Mayfield, Chairman of the John Lewis Partnership, commented:

‘Our strong Christmas trading performance gives us further confidence in the guidance provided at our interim results in September, where we indicated that we expected the full year Profit before Partnership Bonus, tax and exceptionals to be between £270m and £320m.  This guidance reflected both good operational progress but also an increase of approximately £60 million in pension charges as a result of market driven volatility.  Our guidance therefore remains unchanged.’

John Lewis Partnership plc will report its full year results ended 30 January 2016 on 10 March 2016.

1This figure includes the first day of Clearance in shops moving into Week 48 this year. Last year the first day of Clearance in shops was Saturday 27 December 2014. This year it was Sunday 27 December 2015.

Notes to editors

The John Lewis Partnership – The John Lewis Partnership operates 46 John Lewis shops across the UK (32 department stores, 12 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2), johnlewis.com, 346 Waitrose shops, waitrose.com and business to business contracts in the UK and abroad. The business has annual gross sales of over £10bn. It is the UK’s largest example of worker co-ownership where all 88,700 staff are Partners in the business.

Waitrose – the Nation’s Favourite Supermarket¹ and winner of the Best Supermarket² and Best Food and Grocery Retailer³ awards – currently has 346 shops in England, Scotland, Wales and the Channel Islands, including 62 convenience branches, and another 28 shops at Welcome Break locations. It combines the convenience of a supermarket with the expertise and service of a specialist shop – dedicated to offering quality food that has been responsibly sourced, combined with high standards of customer service.  Waitrose also exports its products to 58 countries worldwide and has seven shops which operate under licence in the Middle East. Waitrose’s omnichannel business includes the online grocery service Waitrose.com, as well as direct services websites including a specialist wine website (waitrosecellar.com)

¹ Which? Best Supermarket, 2015
² Good Housekeeping Best Supermarket 2015
³ Verdict Best Food and Grocery Retailer 2015

John Lewis – ‘Best Clothing Retailer 2015′, Best Electricals Retailer 2015’ and ‘Best Homewares Retailer 2015’¹, typically stocks more than 350,000 separate lines in its department stores across fashion, home and technology. Johnlewis.com stocks over 280,000 products, and is consistently ranked one of the top online shopping destinations in the UK. John Lewis Insurance offers a range of comprehensive insurance products – home, car, wedding and event, travel and pet insurance and life cover – delivering the values of expertise, trust and customer service expected from the John Lewis brand.

¹ Verdict Consumer Satisfaction Awards 2015

You can follow John Lewis on the following social media channels:
www.johnlewis.com/twitter
www.johnlewis.com/facebook
www.johnlewis.com/youtube.

Enquiries

For further information please contact:

John Lewis Partnership
Andrew Moys, Director of Communications
Telephone: 07525 272377
Katie Robson, Senior Manager, Group External Communications
Telephone: 07764 675608

Citigate Dewe Rogerson
Simon Rigby
Georgia Colkin
Telephone: 020 7638 9571

John Lewis
Peter Cross, Director, Communications
Telephone: 07764 697674
Sîan Grieve, Senior Communications Manager, Corporate & Brand
Telephone: 07525 271812

Waitrose
Christine Watts, Communications Director
Telephone: 07764 676414
Gill Smith, Senior Manager, Corporate PR
Telephone: 07887 898133

SOURCE: The John Lewis Partnership

The John Lewis Partnership appoints new legal panel

The John Lewis Partnership has appointed a new legal panel following a review of its existing arrangements.

LONDON, 2015-12-8 — /EPR Retail News/ — Slaughter and May is appointed as corporate adviser to provide the legal team with strategic advice in a number of complex and high profile areas and to support in relation to corporate governance matters.  Burges Salmon is a new appointment and joins Dentons and Eversheds, who have been reappointed, to provide a full range of legal services, outside Slaughter and May’s remit.

Keith Hubber, General Counsel and Company Secretary at the John Lewis Partnership said:

‘The review was implemented to establish closer, longer-term relationships with a smaller number of firms who are committed to investing in their relationship with the Partnership. We identified firms with proven sector experience who understand the Partnership’s culture and demonstrated a desire to work collaboratively to support the in-house team. We look forward to working with them.’

Notes to editors

The John Lewis Partnership – The John Lewis Partnership operates 46 John Lewis shops across the UK (32 department stores, 12 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2), johnlewis.com, 346 Waitrose shops, waitrose.com and business to business contracts in the UK and abroad. The business has annual gross sales of over £10bn. It is the UK’s largest example of worker co-ownership where all 88,700 staff are Partners in the business.

Enquiries

For further information, please contact:

John Lewis Partnership
Katie Robson, Group Senior Communications Manager
Telephone: 0207 592 6296

Citigate Dewe Rogerson
Jos Bieneman / Georgia Colkin
Telephone: 0207 638 9571

SOURCE: John Lewis Partnership

Four senior management and finance appointments at The John Lewis Partnership

LONDON, 2015-6-22 — /EPR Retail News/ — The John Lewis Partnership today announces four senior appointments:

  • Patrick Lewis, Managing Director of Partnership Services, to become Group Finance Director
  • Tom Athron, Finance Director of Waitrose, to become Group Development Director
  • Loraine Woodhouse, Acting Group Finance Director, to become Finance Director of Waitrose
  • Bérangère Michel, Director Supply Chain Strategy at John Lewis, to become Finance Director of John Lewis.

Patrick Lewis, Group Finance Director
Patrick is currently Managing Director of Partnership Services and will become Group Finance Director on 14 September. Patrick joined the Partnership in 1994 and his first senior role was in 1997 as the acting General Manager at John Lewis Watford. He became Director, Retail Operations in April 2007. He joined the Group Board in February 2009 when he was appointed Partners’ Counsellor and in October 2012 he was appointed to his current role of Managing Director, Partnership Services.Prior to joining the Partnership Patrick was Associate Consultant with Bain & Company and Finance Manager at Proctor and Gamble. He has an MBA from INSEAD.

Tom Athron, Group Development Director
Tom will become Group Development Director on 5 October. The role, which is a Partnership Board position, has existed previously in the Partnership and is reinstated with Tom’s appointment.Tom will be responsible for considering the future shape of the Partnership, including new business opportunities. The Group Customer Insight team and Partnership Services will both move to form part of the Development Director’s remit.Tom joined the Partnership in July 2005 as Head of Group Financial Strategy and was appointed to the Waitrose Board in August 2009 as Finance Director. Prior to this he was Buying Director at John Lewis, responsible for Electricals and Home Technology. Tom started his career in investment banking as a graduate trainee in credit finance and structured debt at Hambros.

Loraine Woodhouse, Finance Director, Waitrose
Loraine will take on her new role as Finance Director of Waitrose on 5 October, taking over from Tom Athron.  Loraine joined the Partnership in August 2013 after a number of senior finance roles, most recently as Finance Director of fashion retailer Hobbs. She was appointed Acting Group Finance Director in December 2014, replacing Helen Weir.

Bérangère Michel, Finance Director, John Lewis
Bérangère will take on her new role with effect from 1 September, taking over from Rachel Osborne, who is leaving the Partnership for a new role at Vodafone. Bérangère joined the Partnership in April 2008 as Group Head of Financial Strategy and was appointed John Lewis’ Director, Supply Chain Strategy in October 2011. Before joining the Partnership, Bérangère  spent 11 years at the Royal Mail in a number of finance roles, including Finance Director of the property division.Sir Charlie Mayfield, the Partnership’s Chairman, said: ‘I am delighted to announce these four senior appointments today. They are significant as the Partnership enters its next phase of development. I am confident that all four individuals will make strong contributions to the Partnership in their new roles.  I’m particularly pleased that we were able to make all these senior appointments from within the deep talent pool that we have inside the Partnership.’Patrick Lewis has played a central role in the progress of the Partnership in recent years on the Group Board as both the Partners’ Counsellor and more recently as Managing Director of Partnership Services. This experience, together with his operational track record, made him an excellent candidate for the Group Finance Director role.’As Waitrose’s Finance Director, Tom Athron showed that he has the strategic insight required for the role of Group Development Director which was most recently held by Mark Price. As the landscape continues to shift in retail, it’s the right time to have one of our most able directors devote their time to looking at opportunities for the future.’Loraine Woodhouse has been excellent as Acting Group Finance Director and has clearly demonstrated the technical, strategic and leadership abilities required for a senior finance role. She will make a strong Finance Director for Waitrose.’I want to thank Rachel Osborne for the tremendous contribution she has made over the last four years and wish her every success in her new role. Bérangère Michel has been with the Partnership for seven years and has won the respect of her colleagues for her technical excellence and her strategic insight. Her promotion to such a senior role at John Lewis is well earned.’

Notes to editors
The John Lewis Partnership – The John Lewis Partnership operates 44 John Lewis shops across the UK (31 department stores, 11 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2), johnlewis.com, 339 Waitrose shops, waitrose.com and business to business contracts in the UK and abroad. The business has annual gross sales of over £10bn. It is the UK’s largest example of worker co-ownership where all 93,800 staff are Partners in the business.

Enquiries

For further information please contact:John Lewis Partnership
Andrew Moys, Director of Communications
Telephone: 020 7592 6292Citigate Dewe Rogerson
Simon Rigby
Jos Bieneman
Telephone: 020 7638 9571

The John Lewis Partnership to hire KPMG as its auditors at the 2016 Annual General Meeting

LONDON, 2015-6-4 — /EPR Retail News/ — In the Annual Report and Accounts for the year ended 31 January 2015, the Partnership noted that it had initiated an audit tender process for the 2016/17 financial year, in line with good governance practice.

This tender process has now been completed and the Partnership intends to appoint KPMG as its auditors at the 2016 Annual General Meeting.

The Chair of the Audit and Risk Committee, Baroness Hogg, said: ‘We thank PricewaterhouseCoopers for their strong contribution as the Partnership’s auditors over many years and for this coming year. We look forward to working with KPMG for the 2016/17 financial year’.

Notes to editors

The John Lewis Partnership – The John Lewis Partnership operates 43 John Lewis shops across the UK (31 department stores, 10 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2), johnlewis.com, 338 Waitrose shops, waitrose.com and business to business contracts in the UK and abroad. The business has annual gross sales of over £10bn. It is the UK’s largest example of worker co-ownership where all 93,800 staff are Partners in the business.

Enquiries

For further information please contact:

Citigate Dewe Rogerson
Simon Rigby
Jos Bieneman
Telephone: 020 7638 9571

The John Lewis Partnership elects Trevor Phillips Partnership Council President

LONDON, 2015-2-20 — /EPR Retail News/ — The John Lewis Partnership announces that Trevor Phillips has been elected Partnership Council President. The appointment will be effective from 25 March 2015 when David Jones steps down. Trevor will be the first external appointment to the role since 1928. The Partnership Council is the democratically elected body that represents Partners and votes on key issues.

Trevor is Deputy Chair of the Board of the National Equality Standard, and Chair of Green Park Diversity Analytics. He is also a Director of WebberPhillips and Pepper Productions. He is a former Chair of the Equality and Human Rights Commission (EHRC) and is an experienced broadcaster.

Jane Burgess, Partners’ Counsellor, said: ‘David has done a great job over the last five years and has played a central role in growing the Council’s influence.

‘I’m delighted to welcome Trevor to the Partnership Council. Trevor has a wealth of experience and will bring a valuable external perspective and an independent and authoritative voice to the core of our democracy.

Trevor Phillips said: ‘I am absolutely delighted to be working with the John Lewis Partnership, continuing and developing the work of my predecessor, David Jones in strengthening the voice of the partners within the business. The extraordinary success of the unique employee ownership model has been central to making this company one of Britain’s most admired and inspirational enterprises, and it’s an enormous privilege to be elected to this role by the Partnership Council’.

Enquiries

For further information please contact:

John Lewis Partnership
Neil Spring, Group Senior External Communications Manager
Telephone: 07890 777464

Citigate Dewe Rogerson
Simon Rigby / Jos Bieneman
Telephone: 020 7638 9571

The John Lewis Partnership appoints Keith Hubber General Counsel and Company Secretary

LONDON, 2014-10-21— /EPR Retail News/ — The John Lewis Partnership announces that Keith Hubber has been appointed General Counsel and Company Secretary with effect from 1 February 2015.

Keith is an experienced Corporate Lawyer and Company Secretary. He joins us from BG group where he has spent 13 years, first as a corporate lawyer and then, from 2007, as Company Secretary, moving to Deputy General Counsel in 2011.

Sir Charlie Mayfield, Chairman of the John Lewis Partnership, said: ‘I am delighted to welcome Keith to the Partnership. I would also like to take this opportunity to thank Alan Buchanan for the excellent contribution he has made during his time as interim Director of Legal Services.’

Alan will remain in post as interim Director of Legal Services and Company Secretary until the end of January 2015, to enable Keith, who joins in December, to have a full induction to the Partnership.

Notes to editors:

The John Lewis Partnership – The John Lewis Partnership operates 43 John Lewis shops across the UK (31 department stores, 10 John Lewis at home and shops at St Pancreas International and Heathrow Terminal 2), johnlewis.com, 329 Waitrose shops, waitrose.com and business to business contracts in the UK and abroad. The business has annual gross sales of over £10bn. It is the UK’s largest example of employee-owned business with over 90,000 staff who are all Partners in the business.

Enquiries

For further information please contact:

John Lewis Partnership
Neil Spring,
Group Senior External Communications Officer
Telephone: 020 7592 6296

Citigate Dewe Rogerson
Simon Rigby / Jos Bieneman
Telephone: 020 7638 9571