Boulogne-Billancourt, FRANCE, 2016-Oct-08 — /EPR Retail News/ — Carrefour is revolutionising the checkout experience. This innovative service developed in partnership with a selection of partner start-up companies is designed to do away with queueing at the checkouts with the help of 3 smartphone apps. The aim is to improve the customer experience and get people moving through the check-outs faster.
Three solutions are currently being tested:
Carrefour is working with three new app partner start-ups, testing two new solutions:
a single virtualized queue – make an appointment at the check-out.
- “LineBerty”: With this app, customers can book a slot for paying for their shopping – from home or in the store – via a digital ticket. A few minutes before they are scheduled to check out, they receive a notification. They can then either accept the slot or postpone it.
- “Minut’Pass”, the second application, works in the same way
- “Je File”: With this third application, customers can get in the queue for the checkout virtually, from the store. They do this via a virtual queue – they can see how much it has moved at any time from their smartphone. Then, similar to the way in which the other two apps work, customers receive a notification and they can then either accept or postpone paying for their shopping at the check-out.
“Je File” is currently being tested at the Bercy 2 hypermarket. “Lineberty” will be tested in early October in the Paris region, while “Minut’Pass” will be tested in the Aix-en-Provence hypermarket in November.
Checkout employees in these stores have been told about these new systems and given training in how to use them so they can provide customers with the best possible service.
Carrefour – at the cutting edge of innovation in order to reinvent the check-out experience
This new service is part of the retailer’s innovation policy and is designed to provide customers with a fast and easy shopping experience. Carrefour was already breaking new ground back in 2012 when it launched the single queue concept in its stores. A solution welcomed by customers. In 2016, new contactless payment solutions were introduced with Apple Pay. Available throughout France, customers can use this app to pay for shopping – quickly and securely – with their iPhone
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