John Lewis Partnership announces the departure of Group Development Director Tom Athron

London, 2017-Oct-26 — /EPR Retail News/ — John Lewis Partnership Chairman, Sir Charlie Mayfield, has announced that Group Development Director, Tom Athron, will leave the business in spring 2018.

Sir Charlie said: ‘Tom has enjoyed a successful 12 years in the Partnership and has decided that he now wishes to explore new opportunities outside the Partnership. We wish him every success in the future.’

Notes to editors

The John Lewis Partnership – operates 48 John Lewis shops across the UK,, 352 Waitrose shops, and business to business contracts in the UK and abroad. The business has annual gross sales of over £11bn. It is the UK’s largest example of an employee-owned business where all 84,000 staff are Partners in the business.

For more information please contact:

Sarah Henderson
Group Senior Communications Manager
Telephone: 07764 676 036

Source: John Lewis Partnership

John Lewis expands new home improvement and maintenance service trial across Bath, Bristol, Cardiff, Cheltenham, Gloucester and Taunton

LONDON, 2017-Sep-06 — /EPR Retail News/ — John Lewis will expand a trial of a brand new home improvement and maintenance service across Bath, Bristol, Cardiff, Cheltenham, Gloucester and Taunton from 12 September.  The initiative, called ‘Home Solutions from John Lewis’, which has already been trialled in Milton Keynes, enables customers to book plumbers, electricians, decorators and gardeners online who have been selected and approved by the retailer.

Customers can request a fully qualified, professional tradesperson via the Home Solutions app, website, or customer call centre. After selecting the job that needs doing, customers will be shown a variety of time slots when the work can be performed. Having chosen a suitable time, customers are then matched with an available trade professional who can be booked and paid for via the Home Solutions app, or website. In keeping with John Lewis’s customer service standards customers will be given a one year guarantee on the work.

Tom Athron, Group Development Director at the John Lewis Partnership, said: ‘As a trusted retailer of home products our customers often ask us if we can help them with tasks in their homes.  We are delighted to be expanding our trial and have taken a lot of care to find professionals who will deliver service to the standard that people expect from John Lewis.

‘We know how difficult it can be to find the time in our busy lives to source trusted trade professionals and hope our customers find the service helpful.’

The local trade professionals taking part in the initiative have all undergone a rigorous recruitment process which includes interviews, background checks, viewing of previous work and an induction to John Lewis customer service standards.

Customers can visit the Home Solutions website (www. or call 0203 739 9198.  Alternatively, they can download the Home Solutions App from the Apple Store or Google Play.

Notes to editors

John Lewis – John Lewis operates 48 John Lewis shops across the UK (34 department stores, 12 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2) as well as It is part of the John Lewis Partnership, the UK’s largest example of worker co-ownership and all 30,000 John Lewis staff are Partners in the business. John Lewis,  ‘Best In-Store Experience 2017’, ‘Best Furniture Retailer 2017,’ ‘Best Homewares Retailer 2017’1, typically stocks more than 350,000 separate lines in its department stores across fashion, home and technology. stocks over 280.000 products and is consistently ranked one of the top online shopping destinations in the UK. John Lewis Insurance offers a range of comprehensive insurance products – home, car, wedding and event, travel and pet insurance and life cover – delivering the values of expertise, trust and customer service expected from the John Lewis brand.

1Verdict Consumer Satisfaction Awards 2017

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For further information please contact:

John Lewis
Lexi Finnigan Communications Manager, Corporate, John Lewis
Telephone: 0207 592 6424

SOURCE: John Lewis

Four senior management and finance appointments at The John Lewis Partnership

LONDON, 2015-6-22 — /EPR Retail News/ — The John Lewis Partnership today announces four senior appointments:

  • Patrick Lewis, Managing Director of Partnership Services, to become Group Finance Director
  • Tom Athron, Finance Director of Waitrose, to become Group Development Director
  • Loraine Woodhouse, Acting Group Finance Director, to become Finance Director of Waitrose
  • Bérangère Michel, Director Supply Chain Strategy at John Lewis, to become Finance Director of John Lewis.

Patrick Lewis, Group Finance Director
Patrick is currently Managing Director of Partnership Services and will become Group Finance Director on 14 September. Patrick joined the Partnership in 1994 and his first senior role was in 1997 as the acting General Manager at John Lewis Watford. He became Director, Retail Operations in April 2007. He joined the Group Board in February 2009 when he was appointed Partners’ Counsellor and in October 2012 he was appointed to his current role of Managing Director, Partnership Services.Prior to joining the Partnership Patrick was Associate Consultant with Bain & Company and Finance Manager at Proctor and Gamble. He has an MBA from INSEAD.

Tom Athron, Group Development Director
Tom will become Group Development Director on 5 October. The role, which is a Partnership Board position, has existed previously in the Partnership and is reinstated with Tom’s appointment.Tom will be responsible for considering the future shape of the Partnership, including new business opportunities. The Group Customer Insight team and Partnership Services will both move to form part of the Development Director’s remit.Tom joined the Partnership in July 2005 as Head of Group Financial Strategy and was appointed to the Waitrose Board in August 2009 as Finance Director. Prior to this he was Buying Director at John Lewis, responsible for Electricals and Home Technology. Tom started his career in investment banking as a graduate trainee in credit finance and structured debt at Hambros.

Loraine Woodhouse, Finance Director, Waitrose
Loraine will take on her new role as Finance Director of Waitrose on 5 October, taking over from Tom Athron.  Loraine joined the Partnership in August 2013 after a number of senior finance roles, most recently as Finance Director of fashion retailer Hobbs. She was appointed Acting Group Finance Director in December 2014, replacing Helen Weir.

Bérangère Michel, Finance Director, John Lewis
Bérangère will take on her new role with effect from 1 September, taking over from Rachel Osborne, who is leaving the Partnership for a new role at Vodafone. Bérangère joined the Partnership in April 2008 as Group Head of Financial Strategy and was appointed John Lewis’ Director, Supply Chain Strategy in October 2011. Before joining the Partnership, Bérangère  spent 11 years at the Royal Mail in a number of finance roles, including Finance Director of the property division.Sir Charlie Mayfield, the Partnership’s Chairman, said: ‘I am delighted to announce these four senior appointments today. They are significant as the Partnership enters its next phase of development. I am confident that all four individuals will make strong contributions to the Partnership in their new roles.  I’m particularly pleased that we were able to make all these senior appointments from within the deep talent pool that we have inside the Partnership.’Patrick Lewis has played a central role in the progress of the Partnership in recent years on the Group Board as both the Partners’ Counsellor and more recently as Managing Director of Partnership Services. This experience, together with his operational track record, made him an excellent candidate for the Group Finance Director role.’As Waitrose’s Finance Director, Tom Athron showed that he has the strategic insight required for the role of Group Development Director which was most recently held by Mark Price. As the landscape continues to shift in retail, it’s the right time to have one of our most able directors devote their time to looking at opportunities for the future.’Loraine Woodhouse has been excellent as Acting Group Finance Director and has clearly demonstrated the technical, strategic and leadership abilities required for a senior finance role. She will make a strong Finance Director for Waitrose.’I want to thank Rachel Osborne for the tremendous contribution she has made over the last four years and wish her every success in her new role. Bérangère Michel has been with the Partnership for seven years and has won the respect of her colleagues for her technical excellence and her strategic insight. Her promotion to such a senior role at John Lewis is well earned.’

Notes to editors
The John Lewis Partnership – The John Lewis Partnership operates 44 John Lewis shops across the UK (31 department stores, 11 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2),, 339 Waitrose shops, and business to business contracts in the UK and abroad. The business has annual gross sales of over £10bn. It is the UK’s largest example of worker co-ownership where all 93,800 staff are Partners in the business.


For further information please contact:John Lewis Partnership
Andrew Moys, Director of Communications
Telephone: 020 7592 6292Citigate Dewe Rogerson
Simon Rigby
Jos Bieneman
Telephone: 020 7638 9571