PayPal service Venmo now accepted at more than two million U.S. retailers

Venmo adds mobile web checkout capabilities, purchase protection, and instant transfer to bank account; launches national brand campaign

SAN JOSE, Calif., 2017-Oct-19 — /EPR Retail News/ — Starting this week, Venmo customers can shop on their mobile phone and make purchases at more than two million U.S. retailers via the mobile web. Venmo customers can now more easily split online purchases among friends and share payments on the Venmo feed, making it easier than ever to celebrate group experiences and remove the awkwardness that comes with cash or checks.

Just in time for the holiday season, Venmo customers can shop at millions of merchants that accept PayPal – such as Lululemon, Forever 21, and Foot Locker – using their Venmo balance or linked credit card, debit card, or bank account. At launch, Venmo customers will receive a notification in their Venmo app inviting them shop. Eligible purchases made with Venmo qualify for purchase protection, which may provide a full refund if customers don’t receive an item or it’s significantly different than the description.

“Offering a way to pay at millions of retailers is a major step in the evolution of Venmo,” said Bill Ready, Chief Operating Officer of PayPal. “Our vision for Venmo is to not only be the go-to app for payments between friends, but also a ubiquitous digital wallet that helps consumers spend wherever and however they want to pay, regardless of device. Through 2017 and beyond, we will continue to evolve the payments experience that has helped make Venmo a cultural staple, while also applying that same magic to split, share and pay in new ways.”

To celebrate Venmo’s place in today’s culture, Venmo revealed this week a new brand campaign, dubbed “_______ Me,” which celebrates Venmo’s status as a household name and reminds everyone that payments can be fun. “_______ Me” takes an irreverent approach to everyday moments in which people use Venmo. The multi-platform campaign, which runs through the end of the year, includes digital, experiential, and outdoor advertising. The new campaign was created in partnership with Zambezi and Noble People.

In addition, to provide more options to easily manage and move money, Venmo customers will soon be able to instantly transfer money from Venmo to their bank accounts via eligible debit cards, providing access to funds faster than ever before for just $0.25 per transfer. Funds will typically be available in a customer’s bank account in a matter of seconds, although some banks may take up to 30 minutes. The new option will be available to all Venmo users over the coming months. Funds in a customer’s balance are immediately available to use when shopping with Venmo, and as always, there is no charge to transfer funds directly to a customer’s bank account through the original bank transfer functionality.

Businesses can now offer Venmo as a mobile payment option through the PayPal and Braintree platforms. To learn more, visit www.venmo.com/business.

About Venmo
Venmo, a service of PayPal, Inc., is a leading mobile app in the U.S. used to move money between friends and family and pay at select businesses. Venmo makes payment a fun, social experience that eliminates the awkwardness that comes with cash or checks. For more information, visit https://www.venmo.com.

About PayPal
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (Nasdaq: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies. For more information on PayPal, visit https://www.paypal.com/about. For PayPal financial information, visit https://investor.paypal-corp.com.

Contacts:
Josh Criscoe
Venmo Communications
josh@venmo.com

Source: PayPal

New Temando State of Shipping in Commerce Report Reveals Gap Between U.S. Retailers and Prime-centric Online Shoppers

San Francisco, CA, USA, 2017-Jun-29 — /EPR Retail News/ — Temando, a leading shipping and fulfillment software platform for commerce, today announced United States retailer and consumer survey data from its annual research report State of Shipping in Commerce. The survey polled 270 small and medium (SME) and enterprise retailers and nearly 1300 consumers about a range of shipping-related challenges they face.

“The State of Shipping in Commerce report shows the increasing significance of shipping and fulfillment, and highlights the continued gap between retailer capability and consumer expectation. The missing piece for many retailers is a solution that balances CX-friendly shipping experiences with automation and efficiency,” said Carl Hartmann, co-founder and CEO of Temando. “Shipping is truly the last frontier for commerce, and retailers who master the use of technology to optimize the process are giving themselves the best chance to not only survive, but thrive in these trying times.”

2017 brings unprecedented competition for retailers. Not only has Amazon set the standard for how to do retail well, it’s set the new consumer standard on shipping. Prime-like shopping is the new benchmark with Americans demanding ultimate convenience and immediacy at a low cost. Temando’s 2017 State of Shipping in Commerce report uncovers the evolution of the American retail landscape in the last twelve months, and highlights where retailers need to be today to reap the rewards of tomorrow. Key findings and supporting data below.

Consumers Want and Retailers Need Better Control of Shipping

Multiple shipping options are critical to CX. Consumers want more options to control their deliveries – they want to dictate how, when and where products are shipped.

  • The survey revealed that 41 percent of consumers want hyperlocal delivery and 38 percent would pay for it. However, only 24 percent of retailers offer it now and 18 percent of retailers would like to offer it in the next 12 months.
  • 40 percent of consumers expect to access Amazon-prime style memberships in the next 1-3 years vs. 25 percent of retailers who plan to introduce these services in the same period.
  • Almost 100 percent of shoppers would like delivery date estimates but currently over half of retailers don’t offer this feature.

 

Shipping causes shopping cart abandonment. Compared to Temando’s 2016 survey, shoppers have a more genuine intent to purchase in 2017 but high shipping fees combined with lengthy wait times is still a serious issue.

  • 73 percent of consumers are loyal to brands and return if they have a positive experience, while 50 percent of consumers won’t buy again if it’s a negative experience.
  • 54 percent of shoppers abandoned their carts due to expensive shipping, while 39 percent abandoned their carts due to no free shipping, and 26 percent abandoned their carts due to slow shipping.
  • 47 percent of shoppers will abandon their carts and buy from a competitor’s site when a premium delivery option is not available.

Shipping Ambitions Tempered by Rising Business Costs

There is a major disconnect between retailers and consumers when it comes to shipping expectations. While retailers understand that consumers want free shipping, they’re grappling with the rising costs of shipping online orders.

  • 59 percent of shoppers will opt to buy from a bricks and mortar store if they perceive that the delivery fee for buying the same item online is too high.
  • 66 percent of shoppers think that the high cost of shipping is not relative to the experience provided.
  • Whereas, 51 percent of retailers listed the rising cost of carrier services as a key challenge.

Retailers are hemorrhaging costs from premium delivery services.  While retailers are experimenting with premium delivery services, they have limited knowledge of how much these services cost and/or are held back by operational barriers. Temando’s research highlights that retailers are struggling to find a profitable model for premium delivery services, and as a result, retailer adoption has slowed down.

  • 53 percent of retailers offered same-day delivery in 2016 compared to only 29 percent this year.
  • 40 percent of shoppers wanted hyperlocal delivery in 2016, but only 24 percent of retailers offered it this year.
  • 34 percent of retailers in 2016 offered weekend/afterhours delivery in 2016 compared to only 25 percent this year.

 

Retailers Who Succeed in Shipping Win Big

 

Some retailers are getting it right and turning shipping into a profit center, according to Temando’s research. While many retailers are struggling to put in place a profitable shipping and fulfillment model, there are savvy retailers reaping measurable rewards from innovating their supply chains and offering better shipping choices.

  • 43 percent of retailers found that offering better shipping choices created more revenue.
  • 33 percent of enterprise retailers reduced their cart abandonment rate when offering more shipping choices, while 50 percent of mid-market retailers experienced increased sales.
  • 27 percent of small retailers reduced carrier costs and 47 percent of micro retailers improved customer service with new shipping choices.

Hartmann concluded, “Competition in e-commerce is not going to subside – in fact, the scale and speed of it is accelerating with the continued growth of Amazon and international shopping. It’s not only U.S. consumers shopping abroad more, the number of cross-border shoppers globally is increasing. The retailers who can cross borders and use this changing landscape to evolve will be successful at e-commerce.”

Additional Survey Highlights

A major point of difference for retailers is the total experience they offer to consumers – from providing multiple delivery options to better tracking to a seamless returns process. Temando’s study reveals retailers can profit from introducing good shipping experiences to shoppers and grow basket size with delivery campaigns. Shoppers are willing to pay up to $18 for same-day delivery and $19 for international shipping, and 65 percent would increase basket size to qualify for free premium shipping. Tracking is an area for improvement with only 31 percent of retailers offering email tracking updates today, despite demand from 78 percent of shoppers. Returns influence conversion with 43 percent of Americans stating they would shop more online if offered free and easy returns.

Find More Information:

  • The full report is available here: http://www2.temando.com/research-2017
  • To access last year’s report, go to http://temando.com/research-2016
  • To request other regional surveys, email marketing@temando.com
  • Twitter: Follow @temando for e-commerce news and tips.

 Survey Methodology

Temando commissioned Research Now to conduct a survey targeting US-based online shoppers and retailers across a variety of categories in February 2017. In total, we received responses from a sample size of 1292 online shoppers and 270 retailers. This data is compared against data gathered for the 2016 State of Shipping in Commerce report where possible, with patterns and differences outlined. Based on these findings, we predict a pattern of outcomes based on the theoretical propositions we come across in the data analysis process.

 

About Temando

Temando (“I send you” in Spanish) is a global technology company that exists to connect the world’s logistical resources into a single intelligent software platform and to make commerce universally accessible to everybody. The company’s solutions give merchants the power to move goods from anywhere they are to wherever they need to be, no matter how they need to get there. Temando is a Neopost Company headquartered in Australia, with offices in Brisbane, Sydney, San Francisco, London, Paris and Manila. For more information, please visit temando.com.

 

About Research Now

Research Now Group, Inc., is the global leader in digital data collection to power analytics and insights. It enables data-driven decision making for its 3,000 market research, consulting, media, and corporate clients through its permission-based access to millions of deeply-profiled consumers using online, mobile, social media and behavioural data collection technology platforms.  The company operates in over 35 countries, from 23 offices around the globe, and is recognized as the quality, scale and customer satisfaction leader in its industry. For more information, please visit http://www.researchnow.com/.

Dealmoon.com: Multiple U.S. Retailers Reap $2M on Singles’ Day 2016

Singles Day on Dealmoon.com

Singles Day on Dealmoon.com

UNION CITY, Calif., Nov. 15, 2016 – /EPR Retail News/ — Dealmoon.com, the company that introduced Singles’ Day to U.S. retailers after Alibaba declared it an online shopping holiday, has caused it to mushroom into the new American Cyber Monday for luxury brands. On 11/11, Dealmoon.com attracted America’s largest luxury department stores and 250 brands to kick off their holiday selling season; some reaping $2M. With an estimated sales increase of 40% over last year, Dealmoon’s growth topped Alibaba’s reported 6% sales increase (from $14 to $17B) this year, and brands state that 70% of the Dealmoon-referred shoppers on 11/11 were new customers for them.

Dealmoon’s Singles’ Day page can be found at http://1111.dealmoon.com.

“54% of our sales were in the beauty category, 31% apparel, shoes and handbags, 8% electronics and 7% home goods,” said Jennifer Wang, CMO and Co-founder of Dealmoon.com. “In the fashion category, our customers’ most favorite products were Stuart Weitzman boots, Michael Kors MK handbags, a Burberry cashmere scarf, UGG boots, a Canada Goose parka, Prada and Burberry sunglasses, Adidas Stan Smith sneakers, Pandora Jewelry, Chloe bags and one of our all-time bestsellers: Salvatore Ferragamo pumps. In the tech category, our users favored Apple, followed by Dell, Microsoft, Samsung and Lenovo. The most popular brands in the home category began with Samsonite, then Philips, KitchenAid and Panasonic.”

Dealmoon.com attracts the “rising Middle Class” of mostly 25-34-year-old millennial shoppers of Chinese descent who, familiar with the Chinese-born online shopping holiday, have a propensity to spend on 11/11. Year-round, Dealmoon.com is a shopping destination for Chinese-Americans, however on 11/11/16, 61% of Dealmoon.com users were Chinese-Americans, another 29% from mainland China and the rest from those in other parts of the world.

“Our growth this year can best be expressed by saying that multiple retailers made over $2M in sales this Singles’ Day, which doubled sales records in 2015,” added Wang. “In general, we are seeing our customers interested in higher-end products.  Instead of a $49regular hair dryer, they are buying the newest $399 Dyson Supersonic hair dryer.”

Dealmoon.com, the luxury brand aggregator that serves a voracious 6M audience of Chinese shoppers, is now preparing for their Black Friday and Cyber Monday sales.

About: Dealmoon.com is the gateway to 6M Chinese-American e-shoppers.  An aggregator of luxury deals served up specifically to this brand-hungry shopper, Dealmoon attracts 24M monthly visits, has 8.5M social followers and the mobile app has been downloaded over 3M times. With a stunning 516 Alexa rating, Dealmoon.com is one of the world’s leading cross-continental B2C advisory websites with offices throughout the U.S. and China.  Dealmoon’s shopping advisors make product recommendations on exclusives and deals in categories from beauty, apparel, shoes and handbags to electronics, nutrition, baby, home, travel and finance.  Some of the world’s loftiest brands and most revered retailers and e-tailers are offering deals there; in fact, a single posting on Dealmoon has decimated some brands’ entire inventories in a day or two. With its massive leverage, Dealmoon introduced China’s annual Singles’ Day to North American luxury retailers. The rapidly expanding shopping event has been featured in TIME magazine, NASDAQ, The Huffington Post, Luxury Daily and Internet Retailer. Dealmoon.com publishes more than 400 best-of-web deals per day in both English and Chinese. For more information, visit www.Dealmoon.com.

Press Contacts:
Kim Rahilly / Alyson Dutch
Brown + Dutch PR, Inc, 310.210.5968 / 310.456.7151
133501@email4pr.com