Gartner publishes “Market Share: IT Services, 2013” report, March 31, 2014
Paderborn, Germany, 2014-4-8 — /EPR Retail News/ — Wincor Nixdorf has maintained its second-place ranking in hardware support for banking & securities in Western Europe based on revenue. This is the result of the study “Market Share: IT Services, 2013” carried out by the American market research company Gartner.The ranking is based on revenue figures.
Wincor Nixdorf has successfully maintained this second place for product-related services in the banking sector in Western Europe for five consecutive years. “We believe the fact that we have occupied an excellent position for several years now for our hardware services in Western Europe reflects our great commitment in this area. High system availability based on consistent global quality standards and service processes are key to ensuring our customers’ satisfaction,” says Wolfgang Kuenkler, who is responsible for the global product-related service business at Wincor Nixdorf.
Wincor Nixdorf provides product-related services for the banking and retail industry on a global scale. In addition to its position in Western Europe, Wincor Nixdorf achieved the top rank in the Retail Trade and Banking Product Support Hardware segments for the Eastern Europe region. In countries such as Germany, Poland, Czech Republic and Hungary Wincor Nixdorf was also ranked no. 1 for both segments.
Wincor Nixdorf has developed its product-related service business on a sustainable basis. As part of a continuous improvement process in the future, this business will focus even more clearly on customer benefits and become more automated. To this end, the IT company is offering globally standardized service processes. Modular service packages with flexible pricing models, ranging from basic services to customized solutions, provide banks and retail companies with services tailored to their specific needs. “We adapt the service to our customers’ demands,” says Kuenkler. Remote service offerings, which automatically classify and report incidents to the Wincor Nixdorf eServices Platform, as well as proactive IT maintenance, ensure fast system recovery and can even prevent system failures. For high-traffic sites special offerings deliver fast system recovery to ensure nearly 100 percent availability.
“Our goal is to reduce the total cost of ownership for our customers as much as possible through the highest possible system availability and more efficient service processes. We achieve this by continuously improving our service processes, through progressive automation and, not least, through our employees who have the same qualifications worldwide,” says Kuenkler.