Lowe’s to offer professional monitoring services for its do-it-yourself Iris smart home solution

MOORESVILLE, N.C., 2016-1-5 — /EPR Retail News/ — Today, Lowe’s announced it will offer professional monitoring services for its do-it-yourself Iris smart home solution.  Lowe’s has partnered with United Central Control, Inc. (UCC), a U.L-listed, Five Diamond-rated central monitoring station, to offer the new service. UCC has been providing world class monitoring services for over thirty-three years. For the first time, Iris customers, who are either homeowners or renters, will have the ability for emergency responders to be dispatched to their homes in the event of an intrusion, smoke, carbon monoxide or panic alarms for an all-inclusive, month-to-month fee with no long-term contract required.  This addition to Lowe’s smart home offering demonstrates the company’s focus on delivering value to consumers and represents a significant entry into the professional monitoring market.

According to the 2015 Smart Home Survey annually conducted by Lowe’s, 62 percent of adults claim security is the most beneficial reason to own smart home devices.

“Many of our customers have been interested in the added peace of mind of 24/7 protection with live professionals available to help if problems occur, but only if it was as affordable and flexible as Iris is today,” said Mick Koster, vice president and general manager of Iris Home Systems.  “By providing customers with Iris’ easy-to-install, wireless DIY system combined with professional monitoring capabilities they can trust and afford, we are offering the most all-inclusive smart home solution available at the best value for both homeowners and renters alike.  Whether our customers self-monitor or use our new professionally monitored service, Iris is the smart home system that evolves with you as your life changes and helps make your life easier.”

Lowe’s customers in select markets and where licensing allows (TBA) will be able to take full advantage of professional monitoring for their Iris system for only $19.99 per month starting in Q2 2016. This new service includes the Iris Premium Service ($9.99 monthly value), offering advanced ways to monitor and control the home, including notifications and calls to family and friends in the event of an alarm. Also included with Iris’ professional monitoring service is the Iris cellular backup service, which provides connection when homeowners’ broadband or WiFi goes down ($4.99 monthly value). An additional purchase of a cellular modem is required to enable cellular functionality.

Iris will offer the combination of professionally monitored home security, cellular backup and market-leading home automation all for the one monthly price of $19.99 with no long-term contract required.  Customers will then be able to choose from a simple line-up of Iris services that includes the Iris Basic Service for free, Iris Premium for $9.99, or the all-inclusive Iris professional monitored service for $19.99 per month with the ability to change their plan at any time as their needs change.

“We are pleased Lowe’s chose us to be their Central Monitoring Station partner,” saidTeresa Gonzalez, president UCC. “The DIY professional monitoring space is a new market and one we believe will continue to grow. UCC continues to be at the forefront of innovation within the professional monitoring industry. By partnering with a dynamic smart home market-leader in Iris, we are helping to grow the number of customers who can now take advantage of the benefits of a traditional alarm system coupled together with a smart home.”

The new service will support the primary Iris security and safety devices already available for sale today with additional devices as they are added to the Works with Iris program. Current devices that will be monitored include:  Iris contact sensors, Iris motion sensors, Iris keypads, Utilitech glass break sensors, Iris garage door controllers, First Alert smoke detectors, and First Alert smoke/CO detectors.  A minimum of two monitored security devices will be required to help reduce false alarms and an Iris by Lowe’s smart hub must be installed to support functionality.  A new customer can simply buy the Iris Security Pack ($99.99) and Iris Smart Hub ($59.99), and then be up and running with a professional monitored security solution that they can take with them as they move from apartment to apartment or into a new home, as licensing allows.

The next generation of Iris will be on display at CES Unveiled in the Mandalay Bay North Convention Center on Jan. 4 from 4 – 7:30 p.m. PST, and in the Iris by Lowe’s booth (Tech West, Smart Home Marketplace in the Sands Expo Hall, #70727) at CES 2016 from Jan. 6-9 in Las Vegas.

Lowe’s was the first company to target the mass consumer market with a broad home automation solution in Iris and the first to introduce a truly open platform – allowing devices across its stores to connect with one another.  Late last year, Lowe’s announced the next generation of its Iris smart home solution, which champions a mobile-first philosophy, giving users a simpler, more intuitive, interactive way to communicate with their homes.  Iris offers value-priced products, an easy DIY system setup, free service from the day of installation, customizable rules to connect devices and a level of customer support consumers have come to expect from Lowe’s.  Iris was developed and designed for the consumer, using nearly 70 years of home improvement experience and input from its 16 million shoppers a week.

For the complete list of products available for Iris, please visit IrisbyLowes.com.

About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customers a week in the United States, Canada andMexico through its stores and online at Lowes.com, Lowes.ca and Lowes.com.mx. With fiscal year 2014 sales of $56.2 billion, Lowe’s has more than 1,845 home improvement and hardware stores and 265,000 employees. Founded in 1946 and based in Mooresville, North Carolina, Lowe’s supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visit Lowes.com.


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SOURCE Lowe’s Companies, Inc.