Lowe’s to offer professional monitoring services for its do-it-yourself Iris smart home solution

MOORESVILLE, N.C., 2016-1-5 — /EPR Retail News/ — Today, Lowe’s announced it will offer professional monitoring services for its do-it-yourself Iris smart home solution.  Lowe’s has partnered with United Central Control, Inc. (UCC), a U.L-listed, Five Diamond-rated central monitoring station, to offer the new service. UCC has been providing world class monitoring services for over thirty-three years. For the first time, Iris customers, who are either homeowners or renters, will have the ability for emergency responders to be dispatched to their homes in the event of an intrusion, smoke, carbon monoxide or panic alarms for an all-inclusive, month-to-month fee with no long-term contract required.  This addition to Lowe’s smart home offering demonstrates the company’s focus on delivering value to consumers and represents a significant entry into the professional monitoring market.

According to the 2015 Smart Home Survey annually conducted by Lowe’s, 62 percent of adults claim security is the most beneficial reason to own smart home devices.

“Many of our customers have been interested in the added peace of mind of 24/7 protection with live professionals available to help if problems occur, but only if it was as affordable and flexible as Iris is today,” said Mick Koster, vice president and general manager of Iris Home Systems.  “By providing customers with Iris’ easy-to-install, wireless DIY system combined with professional monitoring capabilities they can trust and afford, we are offering the most all-inclusive smart home solution available at the best value for both homeowners and renters alike.  Whether our customers self-monitor or use our new professionally monitored service, Iris is the smart home system that evolves with you as your life changes and helps make your life easier.”

Lowe’s customers in select markets and where licensing allows (TBA) will be able to take full advantage of professional monitoring for their Iris system for only $19.99 per month starting in Q2 2016. This new service includes the Iris Premium Service ($9.99 monthly value), offering advanced ways to monitor and control the home, including notifications and calls to family and friends in the event of an alarm. Also included with Iris’ professional monitoring service is the Iris cellular backup service, which provides connection when homeowners’ broadband or WiFi goes down ($4.99 monthly value). An additional purchase of a cellular modem is required to enable cellular functionality.

Iris will offer the combination of professionally monitored home security, cellular backup and market-leading home automation all for the one monthly price of $19.99 with no long-term contract required.  Customers will then be able to choose from a simple line-up of Iris services that includes the Iris Basic Service for free, Iris Premium for $9.99, or the all-inclusive Iris professional monitored service for $19.99 per month with the ability to change their plan at any time as their needs change.

“We are pleased Lowe’s chose us to be their Central Monitoring Station partner,” saidTeresa Gonzalez, president UCC. “The DIY professional monitoring space is a new market and one we believe will continue to grow. UCC continues to be at the forefront of innovation within the professional monitoring industry. By partnering with a dynamic smart home market-leader in Iris, we are helping to grow the number of customers who can now take advantage of the benefits of a traditional alarm system coupled together with a smart home.”

The new service will support the primary Iris security and safety devices already available for sale today with additional devices as they are added to the Works with Iris program. Current devices that will be monitored include:  Iris contact sensors, Iris motion sensors, Iris keypads, Utilitech glass break sensors, Iris garage door controllers, First Alert smoke detectors, and First Alert smoke/CO detectors.  A minimum of two monitored security devices will be required to help reduce false alarms and an Iris by Lowe’s smart hub must be installed to support functionality.  A new customer can simply buy the Iris Security Pack ($99.99) and Iris Smart Hub ($59.99), and then be up and running with a professional monitored security solution that they can take with them as they move from apartment to apartment or into a new home, as licensing allows.

The next generation of Iris will be on display at CES Unveiled in the Mandalay Bay North Convention Center on Jan. 4 from 4 – 7:30 p.m. PST, and in the Iris by Lowe’s booth (Tech West, Smart Home Marketplace in the Sands Expo Hall, #70727) at CES 2016 from Jan. 6-9 in Las Vegas.

Lowe’s was the first company to target the mass consumer market with a broad home automation solution in Iris and the first to introduce a truly open platform – allowing devices across its stores to connect with one another.  Late last year, Lowe’s announced the next generation of its Iris smart home solution, which champions a mobile-first philosophy, giving users a simpler, more intuitive, interactive way to communicate with their homes.  Iris offers value-priced products, an easy DIY system setup, free service from the day of installation, customizable rules to connect devices and a level of customer support consumers have come to expect from Lowe’s.  Iris was developed and designed for the consumer, using nearly 70 years of home improvement experience and input from its 16 million shoppers a week.

For the complete list of products available for Iris, please visit IrisbyLowes.com.

About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customers a week in the United States, Canada andMexico through its stores and online at Lowes.com, Lowes.ca and Lowes.com.mx. With fiscal year 2014 sales of $56.2 billion, Lowe’s has more than 1,845 home improvement and hardware stores and 265,000 employees. Founded in 1946 and based in Mooresville, North Carolina, Lowe’s supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visit Lowes.com.

Contact

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SOURCE Lowe’s Companies, Inc.

Lowe’s released the next generation of its Iris smart home solution built with Microsoft Azure’s cloud technology

MOORESVILLE, N.C., 2015-11-16 — /EPR Retail News/ — Today, Lowe’s announced the next generation of its Iris smart home solution, built with Microsoft Azure’s cloud technology. This latest version of Iris enhances Lowe’s smart home offering with new functionality and faster performance and includes updated software and hardware that make Iris simpler, more intuitive and more personalized. Available online at IrisbyLowes.com and in stores nationwide, the new generation of Iris provides consumers with unmatched productivity to more easily manage, monitor and maintain their homes in an open, secure environment.

Redesigned from the ground up for a more personalized, intuitive consumer experience and support the faster onboarding of a larger product ecosystem, Iris now works with more than 75 devices. By implementing a mobile-first philosophy that focuses on simplicity, speed and customization, Lowe’s has reinvigorated the smart home. The next generation Iris mobile app and hardware more seamlessly blend the digital and physical worlds, giving users an intuitive interactive way to communicate with their home and make their lives easier.

“This year’s Iris by Lowe’s Smart Home Survey revealed that more than half (57%) of Americans prefer DIY smart home solutions, and home improvement stores are the No. 1 place they are turning to for purchase,” said Mick Koster, vice president and general manager of Iris Home Systems. “As consumers increasingly become interested in home automation, Iris will continue evolving to meet the needs of each customer’s lifestyle. This next generation of Iris delivers on the promise of the smart home today – in a way that is immediately and easily accessible and affordable for consumers across America.”

Next generation Iris features and devices include:

New Iris mobile app (iOS + Android) – Users have complete control and simple navigation of every aspect of their smart home, directly in the new Iris app. Redesigned with a fresh, modern look, the app’s customizable and intuitive interface allows users to upload photos of their own family, home and connected devices to reflect their home and enable a more personalized experience. Controlling devices with a simple tap in the app, now mimics what’s actually happening in their home with new animations and experiences to better blend the digital and physical worlds.

New Smart Hub ($59.99) – Manufactured by CentraLite with a sleeker, smaller design and improved performance, the new Iris Smart Hub has a more powerful processor, additional memory, a local app engine, battery backup, and is now Bluetooth capable and continues to work with ZigBee, Z-Wave, Wi-Fi and AllJoyn enabled devices, furthering Lowe’s commitment to open standards.

Seven best-selling Iris devices, redesigned (beginning at $22.99) – Seven of the Iris by Lowe’s core devices, which existing Iris consumers have found most beneficial in the home, now have sleeker, smaller profile designs and in most cases additional features: Contact Sensor ($22.99), Smart Plug ($34.99), Motion Sensor ($29.99), Help Pendant($29.99), Smart Button ($24.99), Smart Fob ($24.99) and Smart Keypad ($39.99).

Reconstructed DIY Starter Packs – The low priced Iris Smart Hub will now be available solely as a stand-alone option to complement simple, lower-priced Iris Starter Packs, making it even more affordable to attain a smart home and even easier to get started.

  • Security Pack ($99) – This DIY pack offers peace of mind via home security, and includes two Iris Contact sensors and a Motion Sensor to track movement and opened windows/doors, and a Smart Keypad with an audible siren.
  • Home Automation Pack ($129) – This DIY pack is a great way for consumers to get started with home automation and offers advanced device connection to further simplify the way things work in the home. It includes two Contact Sensors and a Motion Sensor to detect movement, and a Smart Plug and a Smart Button that offer remote control of other devices.

“By utilizing Microsoft Azure IoT technology, Lowe’s was able to realize more business value with less effort, all while dramatically improving scalability and time to market for Iris,” said Sam George, partner director of Azure Internet of Things, Microsoft. “We look forward to working with Lowe’s to continue the evolution of Iris and make customers’ homes easier to manage and smarter than ever before.”

Lowe’s was the first company to target the mass consumer market with a broad home automation solution in Iris and the first to introduce a truly open platform – allowing devices across its stores to connect with one another. Iris offers a wide variety of connected devices from well-known brands, a simple user experience, value-priced products, an easy DIY system setup, free service from the day of installation, customizable rules to connect devices and customer support provided by Lowe’s. Iris was developed and designed for the consumer, using nearly 70 years of home improvement experience and input from its 16 million shoppers a week.

Click here to access and download images of new Iris by Lowe’s smart home products and mobile app.

For the complete list of products available for Iris, please visit IrisbyLowes.com.

About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customers a week in the United States, Canada andMexico through its stores and online at Lowes.com, Lowes.ca and Lowes.com.mx. With fiscal year 2014 sales of $56.2 billion, Lowe’s has more than 1,845 home improvement and hardware stores and 265,000 employees. Founded in 1946 and based in Mooresville, North Carolina, Lowe’s supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visit Lowes.com.

SOURCE Lowe’s Companies, Inc.