ORLANDO, FL, USA, 2016-Nov-18 — /EPR Retail News/ — uBreakiFix has officially sold more than 500 units across the United States and Canada, confirming its status as one of the largest and fastest-growing tech repair brands on the market. More than half of the 500 stores sold are already in operation, and the brand expects to have 425 in operation by the end of 2017.
“This is a huge milestone for our company, and one we could not have achieved without our committed team of franchisees, dedicated corporate office and loyal customers,” said Justin Wetherill, president and CEO of uBreakiFix. “We believe that everyone should have access to reliable, affordable tech repair, and we’re excited for the opportunity to bring our services to new and underserved markets across the U.S. and Canada.”
uBreakiFix has a competitive advantage in the tech repair industry due to its scale, its uncompromising commitment to customer service, its reputation for high quality repairs and its advanced internal systems and processes. uBreakiFix uses a sophisticated portal training system that allows technicians to train in-store and conveniently review techniques as needed, rather than spending time and money to train at the company’s Orlando headquarters.
“Serving our customers starts with thoroughly equipping our team,” Wetherill said. “Every level of the business operates with the customer experience top of mind. Whether it’s a technician, manager or franchisee, if they need something to better serve a customer, our corporate team is always available as a resource.”
“If I have an issue, there are at least five people at the home office at any given moment waiting to help me,” said franchisee Sedrick Bruno, who joined uBreakiFix in the summer of 2010. “The idea is for every customer to leave as a new spokesperson for uBreakiFix.”
Investing in its franchisees has been a top priority for uBreakiFix since the beginning, and all of its original franchisees have grown alongside the brand, with multiple units across markets.
“Justin and the corporate team understand that the key to the company’s success starts at the store level,” said Carlos Marmo, who joined uBreakiFix back in 2008 when it was just a side gig out of Wetherill’s bedroom. “That being said, they treat everyone like family. They truly move mountains to make our lives at the store level as easy as possible. Our supply chain, customer service and internal systems are unmatched, and the corporate team is constantly working to keep it that way.”
The brand’s seamless expansion throughout the continent reflects its commitment to safeguarding both the customer and franchisee experiences.
“As a growing company, Justin and the corporate team have a lot on their plates, yet they never overlook their franchisees or employees,” said Brenda Johnston, a new franchisee whose first location in Fair Lakes, Va. is slated to open in late November. “They always make sure we’re staying well informed on the latest company and industry developments, and they frequently check in with us to see how we are doing. As a new franchisee, the open-door policy is definitely appreciated.”
With 500 stores sold, the brand is more focused than ever on maintaining high standards for repair and customer service across all locations.
“The incredible amount of growth that UBIF has experienced in such a short amount of time is a testament to the brand’s prestige as a whole,” said franchisee Justin Murphy, who has been with uBreakiFix since 2010. “The systems in place create an enjoyable environment for both customers and employees.”
Founded in 2009, uBreakiFix specializes in the repair of small electronics, ranging from smartphones, game consoles, tablets, computers and everything in between. Cracked screens, water damage, software issues, camera issues, and most any other problem can be repaired by visiting uBreakiFix stores across the U.S. and in Canada. For more information, visit ubreakifix.com.