Long-lasting client calls on NCR to boost restaurant operations after challenges faced implementing another system
DULUTH, Ga., 2017-May-16 — /EPR Retail News/ — When Tennessee’s finest Creole cooking restaurant, Blue Orleans, was recently faced with massive productivity delays caused by their new point of sale (POS) system, the owners turned to NCR (NYSE: NCR), a global leader in omni-channel solutions. Blue Orleans had used NCR Aloha POS technology for over nine years before making the decision to switch systems. After less than two weeks of constant complications with the new system, the owners returned to NCR and had the latest version of NCR Aloha POS installed in a matter of days.
Blue Orleans’ decision to replace their original NCR Aloha solution with an alternative system unleashed a proverbial avalanche of operational malfunctions at their new downtown location, creating a bad impression for many of their new customers. The local NCR Aloha channel partner, Hospitality Control Solutions, quickly replaced the system with a new NCR Aloha POS solution that was more feature-rich and intuitive than their previous installation, along with new terminals and printers. The new solution dramatically improved operations because it was more complete, far faster, more flexible and user-friendly than the system it replaced. NCR Aloha technology quickly went to work the way it always does, giving management the ability to streamline food preparation and delivery, bring gift cards back online and easily run promotions again with simplified back-office management.
Incorporating the NCR Aloha POS software had Blue Orleans back up and running like a well-oiled machine overnight. Not only did NCR’s technology get the staff back to full productivity, but the software exceeded the restaurant’s expectations by helping them serve their customers faster and easier than ever before.
“We should have never switched providers,” said Cherita Adams, owner of Blue Orleans. “NCR knows the restaurant business inside and out and continuously aims to help restaurant operations run smoothly and efficiently. Thanks to Aloha, we were able to focus on what we do best – efficiently and flawlessly serving up the finest Creole cooking.”
“Restaurants need quick, flexible and productive operations, driving them to find the right solution to boost customer satisfaction,” said Don Zimmerman, general manager, Hospitality at NCR. “Our innovative, multi-functional POS platform delivers operational efficiency for restaurants to better manage client demands and meet their business goals. We are thrilled with our renewed partnership with Blue Orleans and look forward to supporting their growing business.”
Blue Orleans is a Creole seafood restaurant in the heart of Chattanooga, TN. Created in 2007, owners Mike and Cherita Adams are dedicated to serving their family-style, Louisiana cooking to the Chattanooga community.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.
NCR is headquartered in Duluth, Ga., with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. All other trademarks or registered trademarks are property of their respective owners.
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Media Contact:
Tim Henschel
NCR Corporation
770-299-5100
tim.henschel@ncr.com
Source: NCR Corporation