Gap Inc. and Gap Foundation respond to devastations caused by recent natural disasters with increased donation to $2 million

San Francisco, CA, 2017-Sep-29 — /EPR Retail News/ — In response to the devastation caused recently by Hurricanes Harvey, Irma, and Maria, and earthquakes in Mexico, Gap Inc. (NYSE: GPS) and Gap Foundation have increased their total donation to $2 million to address immediate needs and ongoing recovery efforts. The donation includes cash grants from Gap Foundation to on-the-ground relief organizations, donations from Gap Inc. brands towards critical clothing needs, and employee-matched donations.

So far, nearly 100,000 units of clothing have already been delivered to Texas and Florida, with additional clothing donations planned in the coming months. So far, a total of $180,000 has been donated by Gap Inc. employees, which includes company-matched funds.

About Gap Inc.

Gap Inc. is a leading global retailer offering clothing, accessories, and personal care products for men, women, and children under the Gap, Banana Republic, Old Navy, Athleta, Intermix, and Weddington Way brands. Fiscal year 2016 net sales were $15.5 billion. Gap Inc. products are available for purchase in more than 90 countries worldwide through about 3,200 company-operated stores, about 450 franchise stores, and e-commerce sites. For more information, please visit

SOURCE: Gap Inc.


L Brands’ September sales release: broadcast will be available on the internet on Thursday, Oct. 5

COLUMBUS, Ohio, 2017-Sep-29 — /EPR Retail News/ — In conjunction with L Brands’ sales release, you are invited to listen to a pre-recorded broadcast of the September Sales report. The broadcast will be available on the Internet on Thursday, Oct. 5 at 7:30 a.m. ET.

What:   L Brands September Sales Report

When:  7:30 a.m. ET on Thursday, Oct. 5, 2017


How:    Simply log on to the Web at the address above or dial 1-866-639-7583.

There is no security passcode.

To access the broadcast, click on the September Sales webcast link on the homepage.  The call will also be archived on

L Brands, through Victoria’s Secret, PINK, Bath & Body Works, La Senza and Henri Bendel, is an international company.  The company operates 3,080 company-owned specialty stores in the United States, Canada, the United Kingdom and Greater China, and its brands are sold in more than 800 additional franchised locations worldwide.  The company’s products are also available online at and

Tammy Roberts Myers
Vice President, Communications
614-415-7072 tel.

Amie Preston
Chief Investor Relations Officer
614-415-6704 tel.

SOURCE:  L Brands

Toys“R”Us partners with Mirakl to support the creation of new online marketplace for Toys“R”Us® and Babies“R”Us®

Wayne, NJ, 2017-Sep-29 — /EPR Retail News/ — Toys“R”Us, Inc. today announced that it has entered into an agreement with Mirakl, the leading global marketplace solutions provider, to support the creation of a new online marketplace for the Toys“R”Us® and Babies“R”Us®businesses in the United States and Canada. The platform, set to launch in 2018, will enable Toys“R”Us to increase its product selection and decrease time to market for new merchandise, as part of the company’s commitment to serve its customers whenever, wherever and however they want to shop.

“As the leading toy and baby retailer, customers expect us to have the latest and greatest assortment of products available. The marketplace model provides the opportunity to accomplish just that,” said Lance Wills, TRU Global Chief Technology Officer. “We look forward to working with Mirakl, and its experienced team, to bring this user-friendly shopping option to our customers.”

Beyond enhancing its breadth and depth of selection, the online marketplace will allow Toys“R”Us to leverage data from third-party products and sellers to identify potential, new retail partners and influence the company’s in-store offerings.

“When we met with the Toys“R”Us team, it was evident they have a clear vision for the future of their business,” said Adrien Nussenbaum, U.S. CEO and co-founder, Mirakl. “We are confident in our ability to support their growth objectives with our Mirakl Marketplace Platform, and we are honored to become one of their trusted partners. We’re thrilled to help Toys“R”Us successfully launch and operate its marketplace and bring joy to millions of more consumers.”

About Toys“R”Us, Inc.
Toys“R”Us, Inc. is the world’s leading dedicated toy and baby products retailer, offering a differentiated shopping experience through its family of brands. Merchandise is sold in 885 Toys“R”Us and Babies“R”Us stores in the United States, Puerto Rico and Guam, and in more than 810 international stores and over 255 licensed stores in 38 countries and jurisdictions. With its strong portfolio of e-commerce sites including and, the company provides shoppers with a broad online selection of distinctive toy and baby products. Toys“R”Us, Inc. is headquartered in Wayne, NJ, and has nearly 65,000 employees worldwide. The company is committed to serving its communities as a caring and reputable neighbor through programs dedicated to keeping kids safe and helping them in times of need. Over the past three decades, the Company has given more than $100 million in product donations to children’s charities. Since 1992, the Toys“R”Us Children’s Fund, a public charity affiliated with Toys“R”Us, Inc., has also donated more than $130 million in grants.  For more information, visit or follow @ToysRUsNews on Twitter.

About Mirakl
Mirakl gives retailers and brands a fast path to increase customer value by launching an online marketplace. The increased value exceeds customer expectations by providing more products, at better prices, with superior service. The Mirakl Marketplace Platform automates the hard things: Seller onboarding, product data management, service quality control, and order distribution; on an API-based solution that’s modular and easy to integrate. Over 100 customers operating marketplaces in 40 countries trust Mirakl’s proven expertise and technology including Hewlett Packard Electronics, Toys”R”Us, 1-800-Flowers, Urban Outfitters, Best Buy Canada, Carrefour, Darty, Galeries Lafayette and Halfords. Founded in 2012, Mirakl helps companies provide a better customer experience as part of their omni-channel strategy. For more information:

SOURCE: Toys“R”Us, Inc.


Corporate Communications
1(973) 617-5900

Katy Latimer appointed Dunkin’ Brands’ new Vice President, Culinary Innovation

Katy Latimer appointed Dunkin’ Brands’ new Vice President, Culinary Innovation

CANTON, MA, 2017-Sep-29 — /EPR Retail News/ — Dunkin’ Brands Group, Inc. (Nasdaq: DNKN), the parent company of Dunkin’ Donuts and Baskin-Robbins, today announced Katy Latimer as the company’s new Vice President, Culinary Innovation. With more than 25 years of experience in food science and culinary innovation, Latimer will head Dunkin’ Brands’ culinary team, planning and managing the strategic development of new and enhanced menu choices served to millions of guests at more than 20,000 Dunkin’ Donuts and Baskin-Robbins restaurants across the globe. She will report to Tony Weisman, Chief Marketing Officer, Dunkin’ Donuts U.S.

Latimer joins Dunkin’ Brands after nearly two decades in leadership positions at PepsiCo, most recently as Vice President of Research & Development, Global Beverage Category. In this role, she led a 65+ person product development & culinary team, responsible for innovation and portfolio transformation for PepsiCo’s global beverage category, including the food service platform, North American Coffee and Pepsi’s Lipton Tea partnership. She also helped oversee the creation and launch of several new and next generation brand products, including Pepsi’s first premium water, LifeWtr, as well as IZZE Fusions, Stubborn Craft Soda, PureLeaf Tea House Collections, Starbucks Cold Brew, Mtn Dew KickStart and many more.

Latimer has also held positions at Joseph E. Seagram & Sons and Kraft Foods, and served on the Board of Governors of the Flavor Extract Manufacturers Association (FEMA). A native of Westchester, NY, Latimer received her B.S. in Biochemistry from McGill University, and her M.S. in Biotechnology from Manhattan College. She is currently working towards a PhD in Food Science.

According to David Hoffman, President, Dunkin’ Donuts U.S., “Both Dunkin’ Donuts and Baskin-Robbins are distinguished for providing guests with a wide range of menu choices, and we are constantly exploring new and unique options for our loyal guests. We are thrilled that Katy, a proven product developer and innovation leader who has worked with some of the country’s top food and beverage companies, will head our world-class culinary team and drive our strategic menu innovation that differentiates our brands and supports our continued growth throughout the world.”

“I am truly honored to lead Dunkin’ Brands’ talented and creative culinary team,” said Katy Latimer. “Dunkin’ Donuts and Baskin-Robbins both have such a long heritage in serving favorite food and beverages that are an important part of so many people’s lives. I look forward to continuing both brands’ commitment to serving fresh, delicious meals and treats, and exploring exciting and innovative ways to enhance our menus with new flavors, ingredients and choices that will delight millions of guests each and every day.”


About Dunkin’ Brands Group, Inc.
With more than 20,000 points of distribution in more than 60 countries worldwide, Dunkin’ Brands Group, Inc. (Nasdaq: DNKN) is one of the world’s leading franchisors of quick service restaurants (QSR) serving hot and cold coffee and baked goods, as well as hard-serve ice cream. At the end of the second quarter 2017, Dunkin’ Brands’ 100 percent franchised business model included more than 12,300 Dunkin’ Donuts restaurants and more than 7,800 Baskin-Robbins restaurants. Dunkin’ Brands Group, Inc. is headquartered in Canton, Mass.

SOURCE:  Dunkin’ Brands Group, Inc.


Name: Michelle King
Phone: 781-737-5200

X5 Retail opens its first Pyaterochka stores in Barnaul in the Siberian Federal District

Barnaul, RUSSIA, 2017-Sep-29 — /EPR Retail News/ — X5 Retail Group (“X5” or “the Company”), a leading Russian food retailer (LSE: FIVE), announces its further expansion in the Siberian Federal District and the opening of the first Pyaterochka stores in Barnaul.

Five new Pyaterochka stores were opened in the city. The stores, which have a total area of over 2,100 sq. m, are fully in line with the new concept launched in October 2013. To date, Pyaterochka has upgraded and rebranded over 97% of its stores across the 61 regions where it operates.

Siberian producers account for over 25% of Pyaterochka’s product mix in its Siberian stores. At present, the retail chain partners with more than 130 local suppliers. Over 50 producers are located in the Novosibirsk region, over 30 in the Omsk region, 22 in the Kemerovo region and 23 in the Altai territory. Some of X5’s partners also have the opportunity to supply goods to X5 stores in neighbouring regions. Products made in Siberia are marked with a special eye-stopper.

The new stores in Barnaul have created around 100 jobs in the city. By the end of 2017, the retail chain plans to open another 19 Pyaterochkas in the city, and to ramp up the local headcount to 350 employees.

Pyaterochka launched its operations in Siberia in early August 2016.

Download (PDF. 0.2 MB)

For further details please contact:
Maxim Novikov
Head of Investor Relations
Tel.: +7 (495) 502-9783

Andrey Vasin
Investor Relations Officer
Tel.:+7 (495) 662-88-88 ext. 21-456

SOURCE: X5 Retail Group N.V.

JCPenney Partners with Electrolux Home Appliances to bring a complete line of Frigidaire kitchen appliances to shoppers

JCPenney Partners with Electrolux Home Appliances to bring a complete line of Frigidaire kitchen appliances to shoppers

Retailer launches first-ever cookware line from Ayesha Curry

PLANO, Texas, 2017-Sep-29 — /EPR Retail News/ — JCPenney [NYSE: JCP] is cooking up a range of new kitchen products just in time for the holiday season. Partnering with Electrolux Home Appliances, JCPenney is bringing shoppers a complete line of Frigidaire kitchen appliances including refrigerators, freezers, ranges and dishwashers beginning Oct. 1 in nearly 600 JCPenney appliance showrooms and The Company is also introducing a new collection of cookware and bakeware by chef and Food Network personality Ayesha Curry as JCPenney strengthens its appeal as a prominent home shopping destination.

“By bringing Frigidaire into our major appliance showrooms, JCPenney will continue to drive market share and attract new customers to this important category. Frigidaire’s affordable opening price points appeal to budget-minded families while providing an entirely new opportunity to partner with builders, apartments, hotels and more in the commercial space,” said Tony Hurst, senior vice president of home at JCPenney. “Home continues to be one of our most important growth initiatives as it enables us to become less reliant on seasonal shopping periods. It’s imperative that we integrate new brands and the latest trends in housewares to drive sales throughout the year.”

One of the most recognized brands in the appliance industry, Frigidaire has been designed to help families make the most of their time and space with high-performing, easy-to-use appliances at a great value. Frigidaire offers a range of appliance solutions for varying budgets – without sacrificing quality or performance. An assortment of over 300 Frigidaire appliances is available at with more models being added online through December. Prices range from $399 for a fully integrated dishwasher to $1,099 for a side-by-side refrigerator. Frigidaire complements the Company’s current assortment of major appliances from Samsung, LG and GE.

Cookware with Heart
JCPenney has aligned with celebrity chef and cookbook author Ayesha Curry, to launch her namesake collection of cookware, bakeware and utensils in 600 stores this fall. As a mom and self-professed foodie, Ayesha understands the importance of using high-quality cookware. She played an integral role in the design and development of the collection, incorporating her signature heart icon on every piece. Ayesha even tested some of the products in her very own kitchen to develop an exclusive recipe just for JCPenney customers.

The line boasts two 12-piece porcelain enamel cookware sets, available in twilight teal or brown sugar, along with an 11-piece hard-anodized cookware set boasting a copper interior. All cookware products offer a lifetime warranty and feature shatter-resistant glass lids, a diamond interior texture for browning and quick food release. Additionally, shoppers will find durable stoneware pieces, a porcelain enamel cast iron dutch oven, enamel-on-steel stock pot, copper cookie sheets, cake pans, wooden spoons and more.

“I’ve had a passion for cooking since I was a little girl and I am so proud to bring my first-ever cookware collection to JCPenney,” said Curry. “I love the way food brings people together and no matter what you like to cook, my new line offers the right kitchen tools to make delicious homemade meals for your family easy and fun.”

For product images of the Company’s new Frigidaire kitchen appliances and Ayesha Curry cookware, please visit:


Media Relations:
(972) 431-3400 or

About JCPenney:
J. C. Penney Company, Inc. (NYSE: JCP), one of the nation’s largest apparel and home furnishings retailers, combines an expansive footprint of approximately 875 stores across the United States and Puerto Rico with a powerful e-commerce site,, to connect with shoppers how, when and where they prefer to shop. At every customer touchpoint, she will get her Penney’s worth of a broad assortment of products from an extensive portfolio of private, exclusive and national brands. Powering this shopping experience is the customer service and warrior spirit of over 100,000 associates across the globe, all driving toward the Company’s three strategic priorities of strengthening private brands, becoming a world-class omnichannel retailer and increasing revenue per customer. For additional information, please visit

SOURCE: J.C. Penney Corporation, Inc. opens new BREEAM certified fulfillment center opens new BREEAM certified fulfillment center

Zaandam, the Netherlands, 2017-Sep-29 — /EPR Retail News/ — On September 27 opened its new fulfillment center, one of the biggest projects in its history that will help the brand ensure the most reliable and fast delivery of eCommerce orders in the Netherlands and Belgium.

The fulfillment center, which has space for around 7 million items, is a highly sustainable building and earlier this year received an international BREEAM sustainability award in the industrial buildings category.

Facts and figures

  • Construction of the facility started on February 16, 2016
  • Ground floor space is 50,000 square meters, the equivalent of eight soccer fields
  • Total floor space over three floors: 135,000 square meters
  • Total length of transportation belts: 7 kilometers
  • Expected production at peak times: ~30,000 items per hour

“Every day our customers order tens of thousands products and at peak moments even hundreds of thousands,” said Huub Vermeulen, Brand President of “We believe it is very important that our customers can choose from a big assortment of millions of articles and that their orders are delivered to their homes within several hours. With this new fulfillment center we have the ability to grow and innovate in the future and provide our customers with maximum service.”


Huub Vermeulen officially opens the fulfilment center together with 13-year old Romy, one of our “customers of the future” and representative of‘s more than 8 million customers

The new facility distinguishes itself by combining fulfillment and sorting orders in one location, as partners with Dutch mail and package delivery company PostNL. The advantage is that the back-office process of online shopping is more efficient and powerful and customers receive their orders faster. Further, carbon emissions are reduced as less transport is needed to deliver the packages.

The fulfillment center will additionally have a positive effect on the local economy and the availability of jobs, including positions for people with disabilities. Expectations are that it will grow in phases and ultimately employ 2,000 associates every day.


Click here for more information (in Dutch), including a fact sheet.

Watch the video about the opening of the sustainable eCommerce fulfillment center below.

SOURCE: Ahold Delhaize


Marjolein Verkerk
PR Manager 
+31 88 7124717

Chow Tai Fook partners with Disney to introduce a new lineup of “Tsum Tsum” Collection

Chow Tai Fook partners with Disney to introduce a new lineup of “Tsum Tsum” Collection

HONG KONG, 2017-Sep-29 — /EPR Retail News/ — Chow Tai Fook is collaborating with Disney this year again to introduce a new lineup of Disney “Tsum Tsum” Collection with new characters and fun-filled designs. Apart from the beloved character-inspired charms/pendants and ear studs, the new series is set to encompass an exquisite range of pure gold pieces, including gold card, gold coins and gold coin set, making it a true collectible not to be missed.

Chow Tai Fook’s New Pure Gold Collectibles
The highly popular Chow Tai Fook Disney “Tsum Tsum” Collection jointly presented by Chow Tai Fook and Disney last year represents the perfect match between Disney’s much-loved characters and the Company’s stunning jewellery design. Sought after by fans of all ages, the versatile and cute jewellery pieces allow wearers to amp up different looks and showcase their styles. In response to the overwhelming demand, Chow Tai Fook is pleased to introduce three new pure gold designs this time, including pure gold card and pure gold coin sets featuring the adorable “Tsum Tsum” characters. The individually-packed pure gold coins adorned with Mickey and Minnie and the characters from Frozen come with a special package, and can be worn as ornaments. Marrying adorable characters with the finest pure gold, these coins will enrich the precious collection of every fan.

New Disney “Tsum Tsum” Characters Joining the Team of Cuteness
The Chow Tai Fook Disney “Tsum Tsum” Collection impresses with its playful and unique jewellery designs the lovely stacking characters in the namesake game. The new addition sees the arrival of some familiar faces, including Sadness, Joy and Anger from Inside out, Mike and Sulley from Monsters, Inc., Dumbo, Lady, Winnie the Pooh and Stitch, who join the big family of Mickey, Minnie, Aliens, Baymax and Frozen’s characters to spread joy and love.

[Chow Tai Fook Disney “Tsum Tsum” Fitting Room]
Pop singer Joey Wong (JW) and KOL LuLu Tung were invited to star in the “Chow Tai Fook Disney ‘Tsum Tsum’ Fitting Room – The Three Little Secrets between Girlfriends” campaign video. As they demonstrate the “best friend” styles in different occasions in the video, the three little stories about friendship, namely “Blue Monday”, “Happy Friday” and “Chill Weekend”, will certainly touch the heart of every girl. Watch the video:

Chow Tai Fook Disney “Tsum Tsum” Collection Store Events
From 30 September to 15 October (every Saturday & Sunday), the first 50 individuals/teams completing the Chow Tai Fook Disney “Tsum Tsum” Collection store events in each session at selected Chow Tai Fook stores* will receive a Häagen-Dazs™ single scoop voucher. The winner in each session will also get a Häagen-Dazs™ “Star” Ice Cream Mooncake or Ice Cream Fondue voucher.

*Selected Chow Tai Fook stores

Date Time Store Address
September 30 (Sat) 2-5 PM  Shop No. 312-313, Level 3, Phase 1, New Town Plaza, Sha Tin
October 1  (Sun) 2-5 PM  Shop No. G01, G/F, Laforet Excelsior Plaza, 24-26 East  Point Road, Causeway Bay
October 7  (Sat) 2-5 PM  G/F, 677 Nathan Road, Mong Kok
October 8  (Sun) 2-5 PM  Shop  G11-G14, Park Lane Shoppers Boulevard, 123 Nathan Road, Tsim Sha Tsui
October 14  (Sat) 2-5 PM  Shop  1010, L1, Yoho Mall I , 9 Long Yat Road, Yuen Long
October 15  (Sun) 2-5 PM  Shop No. C-22,  Concourse Level, APM, Millennium City 5, 418 Kwan Tong Road, Kwun Tong


Shopping offers
Customers can enjoy HK$150-250 cash discount upon purchase of selected items of Disney “Tsum Tsum” collection (Retail price HK$1,500-3,100) during event days. Customers who purchase with highest amount of Chow Tai Fook Disney “Tsum Tsum” Collection) during event time (2-5 PM) is entitled to win a pair of gold coins of Chow Tai Fook Disney “Tsum Tsum” Collection (worth HK$520).

SOURCE: Chow Tai Fook Jewellery Company Limited


Perry Ellis International announces exclusive global licensing agreement for Guy Harvey apparel

MIAMI, FL, 2017-Sep-29 — /EPR Retail News/ — Perry Ellis International Inc. (NASDAQ:PERY) and Guy Harvey Enterprises today announced the signing of an exclusive global licensing agreement for Guy Harvey apparel, which features the colorful, iconic ocean-inspired artwork of world-renowned artist, conservationist, scientist and entrepreneur Dr. Guy Harvey. The licensing agreement takes effect in 2019.

Perry Ellis International will manufacture, distribute and market the Guy Harvey fashion collection including men’s, women’s and youth T-shirts, performance fishing and resort wear, caps and visors. The collection will be available at select department, sporting goods, and specialty stores as well as online. Through his apparel, art and merchandise, Dr. Harvey brings the undersea world to everyday life in order to inspire the world to be better stewards of ocean resources and help save the seas for future generations.

As part of the agreement, Perry Ellis International also will contribute one percent of revenue from Guy Harvey apparel to the Guy Harvey Ocean Foundation, founded by Dr. Harvey to help conserve the marine environment.

“The Guy Harvey brand transcends fashion. It is about the environment, the ocean, waterways, sustainability and art and inspires us to care about the ocean and its inhabitants. The versatile Guy Harvey apparel collection attracts consumers of all ages who are active both in and around the water,” said Oscar Feldenkreis, CEO and President of Perry Ellis International. “Aligning ourselves with strong brands, like Guy Harvey, is core to our strategy of continuing to take important positions in niche markets. This will also open an entirely new specialty store distribution in the USA and worldwide.”

“Perry Ellis International is an industry leader. The company’s expertise in lifestyle brands and experience across broad product categories will expand our reach to new audiences,” said Dr. Harvey. “This is an incredible opportunity for both Guy Harvey Enterprises and the Guy Harvey Ocean Foundation. We truly appreciate the support of Perry Ellis International in our ocean conservation efforts.”

For more information about Perry Ellis International, Inc. and the company’s entire portfolio of brands, please visit For information about the Guy Harvey brand, please visit

About Guy Harvey
Guy Harvey is a unique blend of artist, scientist, diver, angler, conservationist and explorer, fiercely devoted to his family and his love of the sea. His childhood passion for the ocean and its living creatures not only inspired him to draw, but fueled a burning interest that prompted a formal education in marine science. Having graduated with honors in Marine Biology from Aberdeen University in Scotland in 1977, Guy returned home to Jamaica to resume his education, earning his Ph.D. from the University of the West Indies in 1984. Though he gave up a budding career as a marine biologist for that of a highly acclaimed artist, Guy has continued his relentless pursuit to unravel the mysteries of the sea, traveling the world to better understand the habits and habitats of the marine wildlife he paints. For more information, please visit Follow Guy on Facebook at, on Twitter at, connect on Instagram at, on Pinterest at, Snapchat @RealDrGuyHarvey, and tune in to see Guy’s latest expeditions on YouTube at

About the Guy Harvey Ocean Foundation
The Guy Harvey Ocean Foundation (GHOF) conducts scientific research and hosts educational programs aimed at conserving the marine environment. The GHOF also funds affiliated researchers working to better understand our ocean ecosystem and educators helping to foster the next era of marine conservationists. The GHOF will help ensure that future generations can enjoy and benefit from a properly balanced ocean ecosystem.

About Perry Ellis International
Perry Ellis International, Inc. is a leading designer, distributor and licensor of a broad line of high quality men’s and women’s apparel, accessories and fragrances. The Company’s collection of dress and casual shirts, golf sportswear, sweaters, dress pants, casual pants and shorts, jeans wear, active wear, dresses and men’s and women’s swimwear is available through all major levels of retail distribution. The Company, through its wholly owned subsidiaries, owns a portfolio of nationally and internationally recognized brands, including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist®, Jantzen® and Farah®.  The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® and Jag® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel. Additional information on the Company is available at

Media Contact:
Lorraine Medici
SVP Marketing/Communications

Maria Pierson
Carlos Goycochea
Pierson Grant Public Relations
954-776-1999, ext. 239

SOURCE: Perry Ellis International/ GLOBE NEWSWIRE

CarMax Provides Consumers with Information About Open Recalls Prior to Sale

Richmond, VA, 2017-Sep-29 — /EPR Retail News/ — CarMax provides the most transparent and integrity-driven car buying experience in the industry. Our approach to recalls is no different. CarMax has led the industry in recall transparency and shares vehicle specific recall information in-store and online.

Because most of our customers visit us first online, every vehicle on and on CarMax’s mobile apps includes a link to the National Highway Traffic Safety Administration (NHTSA) recall lookup website, with the VIN pre-populated, allowing customers to obtain open recall information on any CarMax used vehicle.

Before any customer purchases a used vehicle, a CarMax associate and the customer review the recall information available on the NHTSA website. After this initial review, customers sign a form acknowledging receipt of the NHTSA recall information prior to signing sales documents. If a customer decides they do not want to keep the vehicle for any reason, every vehicle sold by CarMax is covered by a 5-Day Money-Back Guarantee.

We recommend that our customers register their vehicle with the manufacturer and urge them to have open recalls fixed immediately following purchase.

Our vehicles meet or exceed state safety inspection requirements in the more than 20 states that mandate vehicles pass safety standards.

Open Recalls Can Only Be Cleared at a Manufacturer-Authorized Facility
The current recall system is based on the manufacturer’s relationship with its dealers and registered vehicle owners, and not with independent used auto retailers, like CarMax. Among other things, this means that manufacturers have not authorized CarMax to complete recall repairs and close out recalls.

Our experience shows us customers are in the best position to act on recall information directly with a manufacturer-authorized dealer. We have found that dealers are often more likely to provide timely recall repair to customers rather than to a competitor, like CarMax, so we encourage customers to have recalls repaired at a manufacturer-authorized facility.

CarMax is built on integrity – and has been recognized nationally for this commitment. Ninety five percent of our purchasers say they would recommend us to family and friends. We believe this continued loyalty is due to the straightforward and transparent car buying experience that we continue to provide.

Additional Resources:

CarMax Recall Notification Video

SOURCE: CarMax Business Services, LLC


(855) 887-2915