A.S. Watson Group hosts the first ever retail-themed Big Data Hackathon in Hong Kong

Hong Kong, 2018-Jan-31 — /EPR Retail News/ — A.S. Watson Group (ASW), the world’s largest international health and beauty retailer, hosted the first ever retail-themed Big Data Hackathon in Hong Kong. The 36-hour non-stop Hackathon attracted over 110 professionals in technology and data science to solve real-life business problems in retail and recommend how to enhance customer experience.

Malina Ngai, ASW Group Chief Operating Officer said, “For retailers, big data is a game-changer. A.S. Watson Group is adopting a data-first strategy towards understanding customer shopping behaviour, mapping them to our selection of products, shop floor space planning, marketing strategy and selection of store locations. We organised this Hackathon to enable the local startup communities, data scientist and programmers to bring their creative ideas to life, and provide solutions to enable retailers to become smarter and faster.”

Let Entrepreneurial Spirits Soar
During the two-day Hackathon, the 110 participants were grouped into 16 teams. The challenge they were given was how to detect certain imminent health incidences, develop algorithm for prediction, assortment planning, pricing and personalisation of offers to customers. The winners were decided based on three judging criteria, including innovation of the technical solution, business impact and quality of the pitch.

Through the Hackathon, these talented young people were able to demonstrate their entrepreneurial spirit and awareness of an ever-changing market, whilst unleashing their creativity and imagination. What’s more is that, as ASW is the only retailer in Hong Kong to provide gigabytes of business data for use in a Hackathon, participants gained exposure to real-world business scenarios and had an opportunity to play a significant role in finding fresh approaches to tackling them.

Unearthing Tech Talents for Hong Kong
Retail is one of the key contributors to economic growth in Hong Kong. The challenge for retailers is to find innovative, efficient and effective ways to draw insights from the ever-increasing amount of structured and unstructured information available about shoppers’ behaviours. However, in Hong Kong, the academic subject of data science and big data technology is relatively new and awareness is still low. It is important that this profession be urgently promoted in order to advance Hong Kong retail to the next level.

Ngai commented, “Data Science is one of the fastest-growing jobs today around the world. I hope the ASW Hackathon provided a unique opportunity for Hong Kong talents not only to gain a better understanding in retail, but also to arouse interests in the application of big data in retail. We encourage more companies to organise similar activities to promote the advancement of big data and data science in Hong Kong.

“Data and analytics will never replace the experience and judgment in running a retail business, but it can definitely provide us the tools to perform better. Big data will play a major role in shaping the future of retail industry.

“Congratulations to all the winning teams! They have demonstrated excellent stamina, teamwork, and innovative problem-solving technology.”

Judges of the ASW Hackathon include:

1. Malina Ngai, Group Chief Operating Officer of A.S. Watson Group
2. Dominic Wong, Managing Director of PARKnSHOP Hong Kong
3. Tony Verb, Managing Partner of GreaterBay Ventures & Advisors
4. Donald Tang, Private Investor, Former CEO of D.E. Shaw & Co. (Asia Pacific)
5. Cally Chan, General Manager of Microsoft Hong Kong & Macau
6. Jack Lau, Chairman, Swanland. AI & Adjunct Professor, Dept. of Electronic and Computer Engineering, HKUST

Winners of the Hackathon:

Champion – Dr. Watson
Winning Team Members: Jeffrey Leung, Amy Lau, Eugene Choi, Justin Yek and Jaclyn Tsui
Project Description:
The champion of the A.S. Watson Hackathon Dr. Watson is a concept that uses machine learning algorithm and integrates weather, search keyword, product information and translate to better customer experience. The health & beauty module can be used on the Watsons mobile app to recommend health tips and contents utilising collaborative filtering logic to provide personalized information and product recommendations. The AI engine correlates product sales against season and temperature, and seasonal products are recommended to customers based on individual’s profile.

Winning team representative Jeffrey Leung who currently works with A.S. Watson eLab is excited to have won, “Big data enables retailers to predict and personalize customer needs accurately, this is especially useful when it comes to improving health and wellbeing of customers.”

1st Runner-up – Trendmate
Winning Team Members: Larry Wong, Will Chiu, Winnie Yueng, Chris Kam, Annie Chan and Mandy So

Project Description:

“Trendmate” is an innovative module enhancement to the current Watsons mobile app to enhance the in-store experience of customers by providing personalized and targeted product recommendation, as well as in-app contents related to both the interests of the customers and the latest hot topics in the market, right at the moment when they enter the store.

Trendmate potentially increases the average transaction frequency of loyal customers and also attracts more customers to sign up the membership programme.

Larry Wong, who is a student majoring in data science in local tertiary institution, said “Thanks A.S. Watson who hosted this first retail-themed hackathon in the city! It gives us a valuable chance to get to know more about the science behind retail business, it is far more complicated than we expected!”

2nd Runner-up – 10 Fold Cross Validator
Winning Team Members: Hamilton Le, Aaron Chan, Tom Li, Xiangdong Gu, Leo Xie and Duncan Mak

Project Description:
The team has come up with an app feature called “Scan as You Go” which enables customers to scan items in-store and get comprehensive product information as well as personalised offers and discounts immediately. This app feature can help Watsons understand customer behaviour and find out the optimal discount it can offer.

“We just knew each other yesterday but we’ve worked closely for more than 36 hours. ASW Hackathon gave us an opportunity for like-minded professionals to get together and work out an innovative yet feasible solution in such a short period of time. Teamwork is one of the keys to our success,” said Xiangdong Gu who is a data scientist in an insurance company.

Aaron Chan, a data analyst, was very excited about winning the award, “ASW is one of the very few companies in Hong Kong which is so data-focused and willing to support tech innovation in Hong Kong with so many resources. The Hackathon encouraged us to think out of the box and breathe new life into retail industry.”

Source: A.S. Watson Group (ASW)

A.S. Watson Group appoints Kulvinder Birring as Chief Executive Officer of Watsons China

HONG KONG, 2018-Jan-02 — /EPR Retail News/ — A.S. Watson Group (ASW) announces the appointment of Kulvinder Birring as Chief Executive Officer of Watsons China, effective from 1 January 2018.

Kulvinder joined ASW in 2005 as Asia Regional Finance Head before assuming business leadership roles since 2007 in Korea, Malaysia and Indonesia prior to his appointment as Acting CEO of Watsons China in March this year.

Since he took charge of the overall management responsibilities of Watsons China this March, he has led the team to reposition the brand, launch a new store concept, execute a massive major refit programme in addition to the aggressive new store expansion plan, and as a result improve the overall business performance.

As the new CEO of the business, Kulvinder will continue to further drive the digital business transformation, ensuring Watsons China remains the customers’ preferred choice in this highly competitive market with a network of over 3,000 retail stores in over 430 cities.

SOURCE: A.S. Watson Group

CONTACTS
+852 2606 8833
+852 2690 2836
grouppr@aswatson.com

A.S. Watson Group launches its first ever Technology Partnership Programme to support the acceleration of its digital transformation

A.S. Watson Group launches its first ever Technology Partnership Programme to support the acceleration of its digital transformation

HONG KONG, 2017-Dec-18 — /EPR Retail News/ — A.S. Watson Group (ASW), the world’s largest international health and beauty retailer, announces the launch of its first ever Technology Partnership Programme to build a network of technology expert partners to support the acceleration of its digital transformation.

Transformative Partnership to Win Customers’ Hearts
Malina Ngai, Group Chief Operating Officer of ASW, explained why the company introduces the partnership approach. “We believe every technology partner whom we have chosen to work with is more than just a vendor. Traditional client-vendor relationship is short-term. There is lack of transparency and continuity in the way we work with each other. Besides, project base contract makes it difficult for their resource planning.

“The Partnership Programme is designed to transform the short term contractual relationship to a longer term strategic relationship to create a win-win for both parties. Our Tech Partners will have access to senior management, visibility on our growth strategy and technology roadmap, as well as a longer term financial commitment from us. We can benefit from their commitment in providing consistent resources, expert advice and services, as well as first hand access to innovation they develop.

“The appointment of our first batch of worldwide Tech Partners shows our determination to accelerate our digital transformation. The goal of such transformation is to enable A.S. Watson Group to build on our solid retail foundation to fuel further growth through a smarter and more efficient organisation. Our purpose of putting customer first and putting a smile on their faces continues. We recognize that our customers are changing rapidly and technology has become an ever more critical ingredient to deliver our purpose.”

Paving the Way for Future with Technology and People
ASW embarked on its digital transformation journey since 2011 when it introduces its first Customer Strategy. Investment initially was dedicated to CRM, eCommerce and mobile experience, amounted to USD70m. It has subsequently established eLab in 2015, an in-house digital agency focusing on supporting all operating businesses to develop eCommerce and digital marketing. In 2017, ASW kicked off another major investment of USD70m in big data to build new capabilities in analytics and machine learning.

In the meantime, ASW has launched a re-engineering programme in People Development in order to attract, train and retain the right talents to serve the customers of the new world.

For the first batch of Tech Partners the company appoints comprises of expertise in the areas of eCommerce, store systems, data science, artificial intelligence, data visualization, technology ecosystem and services. ASW will continue to identify potential expertise to join the Partnership Programme to support its digital transformation journey.

Partnering for New Heights of Retail
Cally Chan, General Manager of Microsoft Hong Kong is delighted about the collaboration opportunities to spark the next wave of growth, “Microsoft is thrilled about the opportunity to work with A.S. Watson as a trusted partner. ASW’s unique approach to partnership and full transparency has enabled us to work hand-in-hand to accelerate their digital transformation journey. With Microsoft Cloud, we are committed to empowering ASW’s employees to collaborate globally in ways which were never possible before.”

Balazs Fejes, EVP & Co-Head Global Business of EPAM is honored to be selected as a technology partner of ASW, “EPAM is pleased to serve A.S. Watson Group in four countries in Europe at present and is exploring new opportunities in its Asia portfolio. We appreciate ASW’s approach to making its technology roadmap transparent, whether a partner is large or small, as this facilitates a mutual understanding of needs and expectations. This partnership, combined with our focus on rapidly developing disruptive solutions in the areas of big data and digital experiences, will enable us to collectively support a full range of digital transformation strategies within ASW.”

Matteo Da Pont, CEO of Ovolab is excited about the partnership with ASW, “We at Ovolab are a close-knit team of passionate mobile developers and designers. As a small company, we are especially proud to be among the select list of suppliers that were appointed ASW Tech Partners and briefed on the vision of ASW’s digital strategy. This is an incredible opportunity for us, and we look forward to working even more closely with ASW to deliver compelling apps that will delight ASW customers in their everyday interactions with ASW brands.”

According to Kerry Liu, CEO of Rubikloud, the company aims to support ASW to further enhance its capabilities in personalising customer offers through advanced targeting, as well as optimising promotional effectiveness, “We are thrilled to partner with a global retail leader like A.S. Watson Group. At Rubikloud we focus on applying machine learning and flexible big data architectures in practical applications, which means driving tangible business impact.”

Willy Wong, CEO of Mtel is enthusiastic about the collaboration with ASW, “While many companies look at mobile app development as a project, it is evolving into a strategic tool for consumer brands to engage its customers. I am pleased to create a long-term partnership with a successful international retailer like A.S. Watson who sees mobile as more than a one-off project. Our initial scope is in Asia and I am confident that we will help ASW to make a difference in the role mobile plays in their business.”

Alexander Varghese, Chief Administrative Officer of UST Global said, “At UST Global, we are at the forefront of innovation and are focused on bringing cutting-edge technologies for our large global customers. We are excited to work with A.S. Watson and thank them for having us onboard.”

SOURCE: A.S. Watson Retail (HK) Ltd

A.S. Watson Brand Contact Methods
Watson House, 1-5 Wo Liu Hang Road, Fo Tan,Shatin, N.T., Hong Kong
+852 2606 8833
+852 2690 2836
grouppr@aswatson.com

A.S. Watson Group hosts Project LOL Elderly Visit 2017

A.S. Watson Group hosts Project LOL Elderly Visit 2017

 

Hong Kong, 2017-Dec-04 — /EPR Retail News/ — A.S. Watson Group organised the Elderly Visit, a highlighting volunteer activity under Project LOL philanthropy programme, with the support of 950 volunteers from the Group’s business units and 29 business partners to visit more than 1,800 singleton elderly in Hong Kong on 3 December 2017.

Mr Dominic Lai, Group Managing Director of A.S. Watson said, “We are happy to serve 1,800 elderlies in the community with our suppliers and colleagues today. Project LOL has been extended to the Group’s 24 markets around the world, which the charity and volunteering activities have served over 2.6 million beneficiaries and accumulated more than 330,000 volunteer service hours.”

With the support of Hong Kong Christian Service and Yang Memorial Methodist Social Service, the event was successfully held and enabled the volunteers to send their love and care to the elderly in need, and also bring Lots of Love and Lots of Laugh to the community.

Please visit Project LOL’s Facebook fanpage for event highlights!

Contact:

Watson House, 1-5 Wo Liu Hang Road, Fo Tan,Shatin, N.T., Hong Kong
+852 2606 8833
+852 2690 2836
grouppr@aswatson.com

Source: A.S. Watson Group

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A.S. Watson Group wins the “Top Ten Retailer in Hong Kong – Gold Award” in the Retail Asia-Pacific Top 500 Awards 2017

Watsons and PARKnSHOP Win Six “Top 10 Retailer” Titles in Asia Markets

HONG KONG, 2017-Aug-14 — /EPR Retail News/ — A.S. Watson Group (ASW) has won the “Top Ten Retailer in Hong Kong – Gold Award” in the Retail Asia-Pacific Top 500 Awards 2017 organised by Asia Retail Publishing. The Group’s flagship brand Watsons was ranked high amongst other retail companies in five markets, including Malaysia, Taiwan, Thailand, Singapore and the Philippines, while PARKnSHOP supermarket also won the Asia Top Ten retailers in supermarket category.

Jointly organized by Retail Asia Publishing, Euromonitor International and KPMG, the annual Retail Asia Pacific Top 500 Awards recognise retail companies with best performance in the market. The top 500 retail companies in Asia from 14 key economies across Asia-Pacific were ranked in terms of business performance, based on Euromonitor International’s retailing data and analysis, while the top ten retailers from each market/retail format category will be awarded.

SOURCE: A.S. Watson Group

Watson House, 1-5 Wo Liu Hang Road, Fo Tan,Shatin, N.T., Hong Kong

+852 2606 8833
+852 2690 2836
grouppr@aswatson.com

A.S. Watson Group recognised for its commitment and achievement in implementing green practices within workplace

A.S. Watson Group recognised for its commitment and achievement in implementing green practices within workplace

 

Hong Kong, 2017-Jul-17 — /EPR Retail News/ — For three consecutive years, A.S. Watson Group (ASW) and its retail brands in HK were awarded the Green Office Label in the Green Office Awards Labelling Scheme (GOALS) organised by World Green Organisation (WGO), to recognise for our commitment and achievement in implementing green practices within workplace. The group also clinched the Eco-healthy Workplace Label this year by fulfilling the criteria of eco-healthy workplace best practices. Six awards were received this year, for A.S. Watson Group, A.S. Watson Industries, Watsons, PARKnSHOP, FORTRESS and Watsons Wine.

GOALS aims at encouraging companies to improve environmental performance and sustainability of the office workplace, companies need to go through stringent green audits on energy saving, water saving, waste reduction, paper/printing saving, green procurement and IT use and disposal.

Source: A.S. Watson Group

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A.S. Watson Group Hong Kong Student Sports Awards held a successful 12th award presentation ceremony

A.S. Watson Group Hong Kong Student Sports Awards held a successful 12th award presentation ceremony

 

Hong Kong, 2017-May-22 — /EPR Retail News/ — A.S. Watson Group Hong Kong Student Sports Awards (HKSSA), Hong Kong’s only territory-wide school sports awards, held the 12th award presentation ceremony at Queen Elizabeth Stadium today. With the participation of 85% of all primary, secondary and special schools in Hong Kong, HKSSA presented awards to 898 student sports elites this year.Launched in 2005, HKSSA opens to all local schools to commend one sports talent from each school every year, recognising the effort made by student sports elites behind their achievements and injecting positive energy into the youth.

Mr. Li Bing, Director, Department of Publicity, Cultural and Sports Affairs Liaison Office of the Central People’s Government in the Hong Kong SAR, Mrs. Marion Lai Chan Chi-kuen,JP,Permanent Secretary for Education, Education Bureau, Mr. Yeung Tak-keung, Commissioner for Sports, Home Affairs Bureau,were invited to present the awards to the student sports elites.With the theme of “Are You Ready?” to encourage the awardees to get ready for the challenges ahead, as well as to echo with the motto of HKSSA“Yes I can!”, the award aims to inspire the awardees to pursue their dreams and embrace the future.

Ms. Cecilia Yeung Man-wai, the winner of High Jump at Asian Grand Prix Taipei 2017 and Ms. Yvette Kong Man-yi, member of Hong Kong Swimming Team in Rio 2016 were also invited to share their experience in striving for success with the awardees, and encourage them to pursue their dream.

Speaking at the ceremony,Mr. Dominic Lai, Group Managing Director of A.S. Watson Group said, “Celebrating the 12th anniversary, together with 898 awardees this year and the participation of 85% of all primary, secondary and special schools in Hong Kong, HKSSA is one of the largest scale student sports elite recognition programmes. It is encouraging to see that the schools support the awardees very much.”

Lai added that, “To celebrate the 20th anniversary of the establishment of Hong Kong SAR, CK Hutchison Holdings Limited, the parent company of A.S. Watson Group, organised different celebration activities to share the joy with the people of Hong Kong. HKSSA is one of the celebration activities, and we wish the awardees could live by the motto of HKSSA‘Yes I Can!’,and strive for a bright future for Hong Kong.”

Mrs. Marion Lai Chan Chi-kuen,JP,Permanent Secretary for Education, Education Bureau said, “I would like to extend special thanks to A.S. Watson Group for its continuous support for student sports activities in Hong Kong, serving as a role model of socially responsible corporate. We look forward to the continuous support from A.S. Watson Group to encourage the youth to take part in sports activities, and bring more opportunities to the student sports elites in Hong Kong. I believe the awardees could adhere to a ‘Can-Do Spirit’, bringing positive energy to the sports ground and academic field to pursue excellence.”

Mr. Yeung Tak-keung, Commissioner for Sports, Home Affairs Bureau, said in the ceremony, “In addition to the award certificate and cash scholarship, HKSSA award winners also have opportunity to participate in an overseas exchange sports tour. Apart from arousing interests of local students towards sports activities and developing talents of sports elites, HKSSA also provides opportunities for young students to broaden their horizons.”

As one of the past HKSSA awardees in secondary school, the winner of High Jump at Asian Grand Prix Taipei 2017Ms. Cecilia Yeung Man-wai shared her story with all the awardees,“We should never give up when there are obstacles and challenges, but to equip ourselves and stay confident to chase our dreams.”

Ms. Yvette Kong Man-yi, member of Hong Kong Swimming Team in Rio 2016, also shared her experience in overcoming challenges with the awardees,“Joining Olympic Games is always my dream. Dream is not impossible to achieve. We can make our dreams come true with our persistence and efforts. All of us should live by the motto of HKSSA, ‘Yes I Can!’ to start a new chapter in life proudly.”

A.S. Watson Group also presented the awardees a tube filled with seeds as a gift to symbolise dream and hope. The Group hopes that the awardees can make good use of the experience gained from HKSSA to pursue their dreams like growing a plant with their belief.

2016 – 2017HKSSA Nomination
The HKSSA has gained overwhelming support from local schools over the past years. This year, total 898 students are awarded.Each participating school is entitled to nominate one sports talent every year. All awardees would receive cash scholarship and would be invited to the award presentation ceremony and leadership workshop. Awardees will also have the opportunity to join a sports exchange tour to Mainland China to broaden their horizons.

The Group hopes that students will continue to pursue their dreams, strive for excellence and promote sporting culture actively and inspire others to embrace the future.

Key Facts about the 898 Winners
There are 507 boys and 391 girls this year with the youngest winner a7-year-old primary two student. Some awardees are elite athletes while some are already representing Hong Kong in international competitions.

Contact:
Tel: +852 2606 8833
Fax: +852 2690 2836
Email: grouppr@aswatson.com

Source: A.S. Watson Group

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A.S. Watson Group supports FIVB Volleyball World Grand Prix – Hong Kong 2017

A.S. Watson Group supports FIVB Volleyball World Grand Prix – Hong Kong 2017

 

Hong Kong, 2017-May-04 — /EPR Retail News/ — FIVB Volleyball World Grand Prix – Hong Kong 2017 presented by A.S. Watson Group is back this year from 21 to 23 July at the Hong Kong Coliseum. The four prominent teams competing in this tournament include Rio 2016 Olympics Gold Medalist Team China and Silver Medalist Team Serbia, the world’s fifth-ranked Team Russia and world’s sixth-ranked Team Japan. This will be the first encounter between China and Serbia since Rio Olympics Finals last year – and will definitely be the highlight of the tournament and an exciting match for volleyball fans to look forward to. The event’s organizer, the Volleyball Association of Hong Kong, China (VBAHK) revealed details of the tournament in a press conference at Olympian City today.Mr Wilfred Ng, SBS, JP, President of The VBAHK remarked in his speech, ‘It is our honour to have four world-class powerhouses here in Hong Kong again to compete in FIVB Volleyball World Grand Prix – Hong Kong 2017 presented by A.S. Watson Group. There are a couple of fierce competitions including Team China and Team Serbia’s first encounter after Rio Olympics Final and the restage of Athens Olympics Final in 2004 between Team China and Team Russia, while the battle between the two Asian teams is always a fan-favourite. I would like to take the opportunity to thank A.S. Watson Group for their years of support, helping FIVB Volleyball World Grand Prix become one of the signature sports events in Hong Kong.’

Event’s organizer VBAHK has set up game booths and two pieces of 3D volleyball photo installation at Olympian City, with the hopes of increasing public interest in volleyball. Rio 2016 Olympics Gold Medalist Ms Yang Fangxu and Atlanta 1996 Olympics Silver Medalist Ms Sun Yue took part in the games and had an enjoyable time.

Ms Jacqueline Cheung, Customer Director, Marketing, Watsons Hong Kong under A.S. Watson Group said, ‘With over 175 years of history, A.S. Watson Group launched Project LOL philanthropy programme that aims to bring “Lots of Laugh, Lots of Love” to those in need last year through three main areas of service – Health, Education and Caring Community, spreading happiness over the world. A.S. Watson Group has been actively contributing to the community, bringing health and energy to our customers. In celebration of the 20th anniversary of the Hong Kong Special Administrative Region, we are honored to uphold this belief by supporting the FIVB World Grand Prix – Hong Kong, which is one of the greatest major sports events in Hong Kong.’

‘We have been inviting underprivileged groups to watch the match, providing an opportunity for communities to enjoy the sports event altogether. Watsons, Fortress and Watsons Water under A.S. Watson Group have been supporting this major sports event in Hong Kong and will feature the event snapshots and launch games on social media for customers and communities to engage in the sports event. Prize winners can enjoy free tickets or premium,’ Ms Cheung added.

To further promote volleyball in Hong Kong and encourage community involvement, Ms Yang Fangxu and Ms Sun Yue attended Olympic Medalist Clinic this morning at Yuen Chau Kok Sports Centre, coaching basic volleyball skills to a group of Primary and Secondary school students from Hong Kong. ‘It is such a meaningful event, and we hope that we can personally inspire more youth to love and participate in this sport, to enhance the overall standard of volleyball in Hong Kong,’ said Yang and Sun after the workshop.

The match schedule of FIVB Volleyball World Grand Prix – Hong Kong 2017 presented by A.S. Watson Group is as below:

Volleyball Fixtures

Contact:
Tel: +852 2606 8833
Fax: +852 2690 2836
Email: grouppr@aswatson.com

Source: A.S. Watson Group

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A.S. Watson Group presented the best store awards to 47 winning store managers

Hong Kong, 2017-Mar-09 — /EPR Retail News/ — A.S. Watson Group (ASW), one of the largest retail employers in Hong Kong, hosted a global award presentation yesterday (March 5th, 2017) to present the best the best store awards to the winning stores of its Hong Kong operations and its 24 operating markets in Asia and Europe. A total of 47 winning store managers selected from amongst its 13,300 store network across 25 markets were honoured for achieving outstanding performance in their respective markets.

Dominic Lai, Group Managing Director of A.S. Watson Group, said, “As one of the largest retail employers based in Hong Kong with over 130,000 colleagues, A.S. Watson Group has been working tirelessly to develop talents in retail and offer a plenty of career opportunities to young people. Currently, the average age of staff working in our retail stores is between 26-38 years old. To attract more young talents to join us, we have created a fun, innovative and supportive working environment which enables young people to grow and succeed. ”
Happy Customer is the Biggest Reward in Retail
All 47 winners have been dedicated to put customers first and provide superior service to the three billion customers ASW serves every year all around the world. The criteria of winning the award include customer service scores, sales performance as well as people development. In Hong Kong, the home city of ASW, there are four winners from its four retail brands – Watsons, PARKnSHOP, Fortress and Watsons Wine.

Li Yiu Fai, Store Manager of Cyberport, has worked for PARKnSHOP for 20 years. He is excited to receive the award and says, “I like interacting with my customers and becoming their friends. I remember once finding a phone in the store, which I put in a safe place in case the customer returned. He did, and was frantic about the phone because it held lots of precious photos of his young son. He was delighted to get it back, and his little boy later drew a thank-you card for me. We actually stayed in touch and became friends.”

Fung Ka Lok, Store Manager of Cityplaza Store, has also worked for FORTRESS for 20 years and shares, “I feel a sense of satisfaction every time I can help my customers to choose the right products. One of the most rewarding experiences I’ve had involved a customer who was deaf and mute, who wanted to buy a camera. We could only communicate by writing things down, and we patiently trying to understand his needs. It took about an hour and a half to finally choose the right camera for him. He was really happy with his purchase, saying he was touched by my patience.”

Wong Wai Kwong, Store Manager of Watsons Wine Hopewell Centre, believes that teamwork can help solve different problems. He adds, “I have worked here for about 7 years. Soon after I became a store manager, a customer called one afternoon to say he’d mistakenly ordered the wrong wines. This was a big, urgent problem, as the wine was going to be a wedding gift, and the customer had a flight to catch that same night. All of my store colleagues put their heads together to work out how to get the right wine to him in time for his flight. We did it! He was so relieved, and we felt like we’d really helped him.”

Chuang Kam Fai, Store Manager of Watsons Time Square, says, “I wouldn’t have been able to have such great achievement without the support of the great colleagues and the company. I am so grateful that I’ve been able to advance from an ordinary store assistant to a store manager during my time at Watsons. In the past 12 years, I was given lots of support and opportunities to learn and succeed. Now, I am coaching my new, young colleagues and passing on my knowledge and experience to them. The store is like my second home, and our teammates treat each other like family members, with respect, understanding and care. We once had several colleagues off on maternity leave. The rest of us were really stretched, but everyone was willing to take on extra duties and help each other through a difficult time. Just like family!”

The A.S. Watson Global Store Team Award was established in 2011 to recognize the passion and achievements of the best of the best store team in each of its operating markets. It is held once every three years inviting all winning store managers to come to Hong Kong to receive the award on behalf of their store teams. The Award is also an important reminder of the name A.S. Watson – Alexander Skirving Watson who was the first store manager of the Hong Kong dispensary, the forerunner of A.S. Watson 175 years ago.

Contact:

Watson House, 1-5 Wo Liu Hang Road, Fo Tan,Shatin, N.T., Hong Kong
+852 2606 8833
+852 2690 2836
grouppr@aswatson.com

Source:A.S. Watson Group

A.S. Watson Group further invests in big data capabilities through partnership with Rubikloud

HONG KONG, 2017-Feb-02 — /EPR Retail News/ — A.S. Watson Group (ASW), the largest international health and beauty retailer in Asia and Europe, announced today ( February 1, 2017) a partnership with Toronto-based Rubikloud as part of its investment in big data capabilities. The Group will invest USD 70 million (approximately HKD540 million) in the coming three years on big data, to further enhance customer experience and operational efficiencies using machine learning and data visualisation applications.

Rubikloud is a Toronto-based company, with seed round funding led by Horizon Ventures, the investment arm of Mr Li Ka-shing. Over the next three years, ASW will partner with Rubikloud to deploy RubiCore, the company’s data enterprise platform built for easier artificial intelligence applications plug-in, as well as two of its machine learning applications, namely Promotion Manager and Lifecycle Manager, in ASW’s network of 13,300 retail stores across 25 Asian and European markets.

Expanding the Winning Partnership across the Globe
The ASW-Rubikloud partnership began in 2015 at one of ASW’s European operations. In just 10 months, Rubikloud’s machine-learning application Lifecycle Manager successfully generated incremental sales from direct-to-customer CRM campaigns by more than 8%. This initial winning partnership led to the deployment of Rubikloud’s Promotion Manager application for ASW’s UK flagship brand Superdrug, expected to bring about more accurate sales forecasts and more efficient operations, and has since grown into the Group-level partnership being announced today.

Making Smarter Decisions Faster
Rubikloud’s RubiCore will help enhance operational excellence within ASW, by rapidly integrating many legacy databases from across business units and sources, into a single, elastic cloud enabled database. This exercise is expected to shorten the roll-out lead time of current and future machine learning tools by 50-80%. Specifically, newer visualisation platforms and machine learning applications across ASW will all have access to the same data from a single location in the cloud for enhanced real-time decision making. ASW believes such tool is crucial to excel in retail management and operations.

By harmonising all corporate databases into single data architecture, it is expected that the impactful machine-learning-driven solutions provided by Rubikloud will allow tailor-made promotion strategy recommendations. Rubikloud’s total solution will allow ASW’s retail brands to provide the right offers to the right customers, enabling truly customer-centric and optimised marketing promotions.

Malina Ngai, Chief Operating Officer of A.S. Watson Group, sets high expectation over the big data partner appointment, “We are investing in big data amid global economic uncertainties because we believe that technology is a critical enabler for successful retailing in today’s world. With the right technology, we will be able to focus our resources, from the backend support to shop floor, on building better customer experience. Rubikloud has cutting-edge machine learning applications and their new thinking in data science is a true value-add to our well established retail experience.”

According to Kerry Liu, CEO of Rubikloud, the company aims to support ASW to further enhance its capabilities in personalising customer offers through advanced targeting, as well as optimising promotional effectiveness. “We are thrilled to partner with a global retail leader like A.S. Watson Group. At Rubikloud we focus on applying machine learning and flexible big data architectures in practical applications, which means driving tangible business impact.”

About A.S. Watson Group
Established in Hong Kong in 1841, A.S. Watson Group is the largest international health and beauty retailer in Asia and Europe with 13,300 stores in 25 markets. Each year, over three billion customers and members shop with our 13 retail brands, both in stores and online.

A.S. Watson Group is also a member of the world-renowned multinational conglomerate CK Hutchison Holdings Limited, which has five core businesses – ports and related services, retail, infrastructure, energy and telecommunications in over 50 countries.

Please visit www.aswatson.com for more in-depth information about A.S. Watson Group and its brands. You may also stay in touch with us via our digital presence (eCommerce, social media, mobile app & more); more details are at http://www.aswatson.com/our-customers/digitalasw/.

About Rubikloud
Rubikloud is a leading machine intelligence platform for enterprise retailers. Rubikloud sits at the intersection of an enterprise software revolution. Embedded machine learning, industry specific decision engines, and elastic cloud compliant architectures will be at the forefront of all future enterprise software systems. Rubikloud’s big-data architecture gathers retailer data from both legacy and new online and offline systems. This data is then used to help retailers make tangible actions that grow their loyalty revenue, promotion forecast accuracy, and merchandising profitability. The Toronto-based company works with leading omnichannel retailers around the world.

Contact:

Tel: +852 2606 8833
Fax: +852 2690 2836
Email: grouppr@aswatson.com

Source: A.S. Watson Group

A.S. Watson Group wins “International Award” at the 2016 Hong Kong Business Awards

A.S. Watson Group wins “International Award” at the 2016 Hong Kong Business Awards

 

HONG KONG, 2016-Dec-12 — /EPR Retail News/ — From a local dispensary to the largest international health and beauty retailer in Asia and Europe, A.S. Watson Group’s 175 years of global accomplishment was recognised by business leaders at the Hong Kong Business Awards 2016, by winning the “International Award”, proclaiming the Group’s achievement in successful international expansion and operations, and enhancing Hong Kong’s international reputation in the process.

The annual Hong Kong Business Awards was established in 1990 by DHL and the South China Morning Post, with the aim to encourage and sustain the region’s entrepreneurial spirit and recognise excellent standards of corporate management and governance.

Contact:

Tel: +852 2606 8833
Fax: +852 2690 2836
Email: grouppr@aswatson.com

Source: A.S. Watson Group

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A.S. Watson Group won “Sustainable Business Award” for the second straight year

A.S. Watson Group won “Sustainable Business Award” for the second straight year
A.S. Watson Group won “Sustainable Business Award” for the second straight year

 

HONG KONG, 2016-Oct-04 — /EPR Retail News/ — A.S. Watson Group is being recognized once again, for our commitment and concerted efforts in forging a sustainable business development, by winning the “Sustainable Business Award” for the second straight year.

The “Sustainable Business Award 2016” is organized by World Green Organization, which measures Hong Kong corporations’ achievements in building quality working environment, working towards environmental protection, conducting business responsibly and involving the community effectively.

There are altogether 11 corporations selected as winners in 2016, and A.S. Watson is the only company from the health & beauty retail sector amongst the awarded organisations.

Contact:

Tel: +852 2606 8833
Fax: +852 2690 2836
Email: grouppr@aswatson.com

Source: A.S. Watson Group

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A.S. Watson Group (ASW) web sites received three awards for Web Accessibility

HONG KONG, 2016-Apr-22 — /EPR Retail News/ — A.S. Watson Group (ASW) received three silver awards in the website stream category under the Web Accessibility Recognition Scheme 2016 today, including the ASW corporate website, the Group’s flagship local philanthropy programme ‘Hong Kong Students Sports Awards’ website, and the new CSR programme ‘Project LOL’ website, which participated in the scheme for the first time.

ASW revamped and launched the new corporate website and its affiliate ‘Hong Kong Students Sports Awards’ website with fresh new looks in Oct last year. The new websites feature a user-friendly design with enhanced navigation flow, which enable the public to access to the corporate information and latest news in an efficient and timely manner. The group also rolled out a new CSR programme ‘Project LOL’ website to promote the Corporate Social Responsibility and to bring ‘Lots Of Love, Lots Of Laughs’ to those in need.

ASW is committed to providing a barrier-free web environment, the design of our websites have taken into account the needs of people with disabilities, and conformed all 14 judging criteria listed under the Silver Category of the scheme, so that all users, with or without disabilities, can enjoy surfing our websites conveniently.

Over the years, ASW has been actively pursuing web accessibility design. We have been receiving the ‘Silver Award’ in the Web Accessibility Recognition Scheme co-organised by the Office of the Government Chief Information Officer (OGCIO) and the Equal Opportunities Commission (EOC) since 2013, to recognise our efforts in enhancing the user experience with a more user-friendly and accessible internet environment.

SOURCE: A.S. Watson Group

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A.S. Watson Group received three silver awards in the website stream category under the Web Accessibility Recognition Scheme 2016

A.S. Watson Group received three silver awards in the website stream category under the Web Accessibility Recognition Scheme 2016

A.S. Watson Group celebrates its 175th anniversary with launch of philanthropy programme “Project LOL Elderly Day 2016”

HONG KONG, 2016-Apr-18 — /EPR Retail News/ — To celebrate the 175th anniversary of A.S. Watson Group (the “Group”) and to support the Government’s “Appreciate Hong Kong” Campaign, the Group launched a philanthropy programme “Project LOL” (the “Project”). “Elderly Day 2016” (the “Visit”) held today is a large-scale volunteer activity under the Project, a volunteer team consists of over 1,300 volunteers from the Group, our 5 business units and 39 business partners visited more than 1,750 singleton elderly in Hong Kong. We were honoured to have Mr Matthew Cheung, GBS, JP, Secretary for Labour and Welfare, Hong Kong SAR Government to kick-off the visit and cheer for the volunteers.

The Group has a long history of corporate social responsibility. Started as a small dispensary, we provided free medicine to the needy in the southern Chinese province of Guangdong. In the last two years alone, the Group has invested more than $26 million in the areas of education, health and community caring activities. Our contribution to the community has gained widespread recognition. In recent years, we have won the Asia’s Best Employer Brand Award, Distinguished Family-friendly Employer, Social Capital Builder Award, as well as Asia Responsible Entrepreneurship Award 2015 – Social Empowerment. We also strongly encourage colleagues to participate in community caring activities, which our corporate volunteer team was established in 2005 and so far we have served over 140,000 beneficiaries and accumulated more than 30,000 volunteer service hours.

Mr Dominic Lai, Group Managing Director of A.S. Watson at the kick-off ceremony said, “our philanthropy programme – Project LOL focuses in 3 areas namely health, education and community. Not only do we wish to bring “Lots of Love” and “Lots of Laughs” to the people of Hong Kong, but also we would like to encourage them to show appreciation to each other and to inject more positive energy into the community to help make Hong Kong a better place.”

With generous support from Hong Kong Young Women’s Christian Association, over 1,300 volunteers from the Group, our business units and business partners visited and gave goodie bags to 1,750 singleton elderly in Hong Kong, to spread the spirit of love and care in the society.

Mr. Dominic Lai added, “we hope to help drive corporate social responsibility among the commercial sector through inviting our business partners to join the visit to spread the love and care to the community.”

The Secretary for Labour and Welfare, Mr Matthew Cheung Kin-chung, praised A.S. Watson Group for being the role model of corporate citizens. “The underlying meaning of Project LOL is to bring ‘Lots of Love’ and ‘Lots of Laughs’ to the people of Hong Kong. It shows that the Group, as an international renowned brand, not only keeps abreast of time in its development, but also provides support for the disadvantaged in our society. This coincides with the objective of the ‘Appreciate Hong Kong’ campaign launched by the Government,” he said.

“The Government attaches great importance to the welfare need of the elderly. Shortly after assuming office, the current-term Government introduced the Old Age Living Allowance, which has benefited about 430,000 elderly people, or about 40 per cent of the elderly population,” Mr Cheung added.

Project LOL has been extended to the Group’s 25 operating markets, spreading the laughs and bringing positive changes to local communities and people there. In response to the Project, business units in different operating markets under the Group also carried out various corporate social responsibilities programmes. Please visit http://projectlol.aswatson.com/ for more details.

ASW collaborate with popular local YouTuber FH Media (熊仔頭) to produce a viral video to share useful tips on communicating with the elderly, and to spread the message of caring community in a fun and engaging way. Project LOL youtube video- https://goo.gl/gZrbUo

Meanwhile, a web game called “We Smile” is also launched to engage the general public in Hong Kong, and to inject positive energy to the community. Public can upload their photos with happy faces to the website to rate their smiles, while sharing their happiness with family members and friends: projectlol.aswatson.com/wesmile

Watson House, 1-5 Wo Liu Hang Road, Fo Tan,Shatin, N.T., Hong Kong
+852 2606 8833
+852 2690 2836
grouppr@aswatson.com

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Mr Dominic Lai, Group Managing Director of A.S. Watson Group and the Group’s management team visited singleton elderly and together filled the day with care and joy.

Mr Dominic Lai, Group Managing Director of A.S. Watson Group and the Group’s management team visited singleton elderly and together filled the day with care and joy.

Hong Kong: A.S. Watson Group Celebrates its 175th Anniversary

Mrs. Carrie Lam, GBS, JP, Chief Secretary for Administration, Hong Kong SAR Government congratulated the A.S. Watson Group at its 175th Anniversary cocktail on being one of the longest-standing companies in Hong Kong, and on its world-leading position in retail.

Mrs. Carrie Lam, GBS, JP, Chief Secretary for Administration, Hong Kong SAR Government congratulated the A.S. Watson Group at its 175th Anniversary cocktail on being one of the longest-standing companies in Hong Kong, and on its world-leading position in retail.

 

Hong Kong, 2015-12-17 — /EPR Retail News/ — 175 years ago, a small dispensary opened in Hong Kong as one of the very first pharmacies in the city. Today, this Hong Kong-based dispensary, the forerunner of A.S. Watson Group (the “Group”), has grown into the world’s largest international health and beauty retailer, with over 12,000 stores operating in 24 markets in Asia and Europe. Established in 1841, the Group will celebrate its momentous 175th anniversary in 2016. The celebrations kicked off with a cocktail event today officiated by Mrs Carrie Lam, GBS, JP, Chief Secretary for Administration, Hong Kong SAR Government and Mr Wu Siu-hong, MH, Champion of the 51st QubicaAMF Bowling World Cup.

Mr Dominic Lai, Group Managing Director of A.S. Watson, remarked on the journey of one of the longest standing companies in the city. “We were the 15th company registered officially in Hong Kong. Over the years, the Group has grown from a small local dispensary to the world’s largest international health and beauty retailer. We are proud to have taken a Hong Kong-based company to a leading position on the world retail landscape.”

“We were growing along Hong Kong as it transformed itself from a fishing village to a truly global city and a hub of international trade. A.S. Watson has been part of Hong Kong’s history, and will definitely be part of Hong Kong’s future.”

According to the Deloitte Annual Global Power of Retailing Report, the Group ranked 48th last year amongst all retail companies in the world. In Hong Kong, the Group operates over 620 stores and is one of the largest employers with over 12,000 employees across its retail and manufacturing businesses.

As well as contributing to the city’s economic development, the Group is also one of the most active companies in social responsibility in Hong Kong. In the last two years alone, the Group has invested more than $24 million in the areas of youth education, health and caring community activities. Our commitment to the community has gained widespread recognition; the Group won the Asia’s Best Employer Brand Award, has been named Distinguished Family-friendly Employer, and won the Social Capital Builder Award and the Asia Responsible Entrepreneurship Award 2015 – Social Empowerment.

In celebration of the 175th anniversary milestone and to support the government’s “Appreciate Hong Kong” campaign, the Group will launch Project LOL, a philanthropy programme focusing on supporting the society in three areas – health, education and caring community. Project LOL is about bringing “Lots of Laugh, Lots of Love” to the people of Hong Kong. It is also about encouraging people to show appreciation to each other and to be positive and energetic in helping make Hong Kong, our home city, a better place. The programme will be kicked off with a large-scale care for elderly activity in April 2016 when the Group will mobilise the commercial sector to join forces in visiting and bringing love to 1,750 singleton elderly.

Officiating at the launch of the Project LOL, Mr Wu Siu-hong, the first Hong Kong athlete to win the 51st QubicaAMF Bowling World Cup said, “A.S. Watson Group has a long history of supporting sports development in Hong Kong. Its Watsons Water is also a strong supporter for tenpin bowling events. I’m so glad to see the launch of this Project LOL to bring lots of laugh and love to the city and to serve more needy in the community.”

In addition, to mark the occasion of the Group’s Anniversary, a special edition $175 gift coupon was unveiled. The coupon is specially designed with an illustration showing one of the first Watson’s The Chemist stores, in Alexandra House, Central. The coupon has value as a memento, and can also be used across all of the Group’s retail outlets in Hong Kong, including Watsons, PARKnSHOP, Fortress and Watson’s Wine. The quantity of the special edition gift coupon on sale will be limited to 30,000 and will be opened for sale in January 2016 in all of the Group’s retail outlets in Hong Kong. Another 3,000 coupons will be given away to our customers via social media and activities to thank their support over the years. The full collection of historical sketches is available on our corporate website: www.aswatson.com/175.

The Group’s 175th Anniversary celebration will begin in January 2016 and will last for the full year. In Hong Kong, specially designed collectable bottles of Watsons Water will hit the market in February; Watsons will also offer customers free trips to selected markets in which the Group operates as lucky draw prizes, and over 200 happy customers will enjoy free shopping every week in April. Special loyalty club member promotions will be available from all of our retail brands, including Watsons, Fortress, PARKnSHOP and Watsons Wine, throughout the year. Over 240 celebration activities have been planned across the globe in all the Group’s 24 operating markets, to recognise the support of our customers, employees, business partners and the communities in which we operate.

SOURCE: A.S. Watson Group

A.S. Watson Retail (HK) Ltd
hongKongIcons Contact

Watson House, 1-5 Wo Liu Hang Road, Fo Tan,Shatin, N.T., Hong Kong
+852 2606 8833
+852 2690 2836
grouppr@aswatson.com

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A.S. Watson Group celebrates remarkable milestone as it reaches 100 millionth loyalty member

ESSEX, England, 2015-11-27 — /EPR Retail News/ — On 23 November, A.S. Watson Group (ASW) reached a significant milestone in its global retail business, with the worldwide 100 million loyalty members recruited in its health and beauty brand Superdrug in the UK.

Superdrug’s Lakeside store hosted celebrations to mark such remarkable milestone in ASW’s history. Group Managing Director Dominic Lai travelled to the U.K. to join the celebrations and congratulate the 100 millionth customer in person

SOURCE: A.S. Watson Group

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Dominic Lai, Managing Director of A.S. Watson Group(4th from left), Malina Ngai, Chief Operations Officer of A.S. Watson Group(5th from left), Peter Macnab, Superdrug Managing Director (4th from right) and management team jointly host ASW 100 Millionth loyalty club member celebration at Superdrug’s Lakeside store

Dominic Lai, Managing Director of A.S. Watson Group(4th from left), Malina Ngai, Chief Operations Officer of A.S. Watson Group(5th from left), Peter Macnab, Superdrug Managing Director (4th from right) and management team jointly host ASW 100 Millionth loyalty club member celebration at Superdrug’s Lakeside store

A.S. Watson Group opens its flagship Watsons store on Yun Ping Road in Causeway Bay; its 12,000th store worldwide

Hong Kong, 2015-8-12— /EPR Retail News/ — A.S. Watson Group (the “Group”), a subsidiary of CK Hutchison Holdings Limited(“CK Hutchison”), reached a new milestone today with the opening of its flagship Watsons store on Yun Ping Road in Causeway Bay, marking the Group’s 12,000th retail store in the world.

Spanning over 3 storeys and covering an area of over 8,000 sq. ft., this new flagship store is the largest Watsons store in Hong Kong.

Continuous Investment in our home Hong Kong At the store’s opening ceremony, Mr Li Tzar Kuoi, Victor, CK Hutchison’s Group Co-Managing Director and Deputy Chairman said, “Hong Kong has a special place in our hearts. We will continue to invest in the city. ”

“Last year, A.S. Watson Group opened and refitted 76 retail stores in Hong Kong; and for this year, the number is expected to amount to over 80. The capital investment involved would be approximately HK$620 million over these two years,” Mr Li added.

“With a history dating back to 1841, A.S. Watson Group was the 14th company to register in Hong Kong. Started as a small dispensary, the Group is now the largest international health and beauty retailer as well as one of the fastest-growing retailers in the world. We plan to open 1,300 new stores this year across different markets – that is an average of 3 stores per day.”

Quality-assured Brands Serving Hong Kong Mr Dominic Lai, A.S. Watson Group Managing Director, gave a warm welcome at the opening ceremony today, “A.S. Watson Group endeavors to bring quality assured products and services to 7 million Hong Kong people, from whom we have successfully attracted over 3 million customers to become members of our brands’ loyalty programme. Through Watsons, PARKnSHOP, FORTRESS, Watson’s Wine, as well as other famous beverage brands like Watsons Water, Mr. Juicy and Sunkist, we serve over 5 million people every week in Hong Kong.”

“Next year, it will be the 175th anniversary of A.S. Watson Group. I take this opportunity to thank our 12,000 dedicated employees in Hong Kong and the long-standing support of our customers. In line with the strategic direction of our parent company, CK Hutchison, the Group will continue to expand our business in Hong Kong and contribute to the city’s prosperity,” Mr Lai added.

Watsons, recognized as the No. 1 Pharmacy/Drugstore brand in Asia for 7 consecutive years, is one of A.S. Watson Group’s major retail brands. Its flagship store, located at Yun Ping Road, Causeway Bay, demonstrates the world’s latest Watsons store design concept of a contemporary and elegant style. As an all-rounded health and beauty store, the flagship store provides customers with over 8,300 unique products, including 840 healthcare and beauty brands of which 250 are Watsons exclusives. The wide selection of products are categorized into different themes, such as organic skincare products, derma cosmetics, baby care area, men’s care area, and health checks, etc. Pharmaceutical and beauty consulting services, in-store nursery room and mobile charging stations are also available to provide comprehensive customer services.

About A.S. Watson Group Established in Hong Kong in 1841, A.S. Watson Group is the world’s largest international health and beauty retailer with 12,000 stores in 24 countries/ markets. Each week, over 28 million customers and members shopped with our 13 retail brands in our physical store network and on digital stores around the world.

In Hong Kong, we operate over 620 stores under four retail brands – Watsons, PARKnSHOP, FORTRESS, and Watson’s Wine. In addition, we manufacture and distribute high quality drinking water brand Watsons Water as well as famous juice drinks Mr. Juicy and Sunkist.

For the fiscal year 2014, A.S. Watson Group increased revenue by 6% to HK$157.4 billion. We have over 117,000 employees worldwide, including 12,800 in Hong Kong.

A.S. Watson Group is also a member of the world renowned multinational conglomerate CK Hutchison Holdings Limited, which has major interests in ports and related services, retail, infrastructure, energy and telecommunications in over 50 countries.

For media enquiries, please contact:
Kitty Lau
Etymon Communications
Phone: 2522 3837/ 9106 6883
Email: kitty.lau@etymon.com.hk

Queennie Fung
A.S. Watson Group
Phone: 3697 7802 / 9743 8344
Email: QueennieF@aswatson.com

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A.S. Watson Group opens its flagship Watsons store on Yun Ping Road in Causeway Bay; its 12,000th store worldwide

A.S. Watson Group opens its flagship Watsons store on Yun Ping Road in Causeway Bay; its 12,000th store worldwide

A.S. Watson Group honored with the ECR Recognition Award in the Digital category

HONG KONG, 2015-7-27 — /EPR Retail News/ — In the latest 14th Efficient Consumer Response (ECR) Asia Pacific Conference, A.S. Watson Group was honored with the ECR Recognition Award in the Digital category, in recognition of its outstanding achievements in digital and eCommerce. Organised by the ECR Asia Pacific Council, GS1/ ECR Hong Kong and co-organised by The Consumer Goods Forum, this prestigious award aims to recognise the outstanding performance of corporations for their expertise in digital excellence.

“We are glad to receive such an important recognition in the digital category, and it certainly Reinforce the importance of A.S. Watson’s strategy of building Customer 360, a multi-channel experience from physical stores to online touch points. We are determined to make digital an integral part of our businesses across the globe because this is what customers expect, and customer experience is always our priority.” said Malina Ngai, JP, Chief Operating Officer of A.S. Watson Group.

To maximise the reach to customers and to provide a seamless shopping experience, the Group has invested USD60 million since 2012 to build a single and much more powerful digital and CRM platform for its 24 markets worldwide. ASW also strives to integrate online and offline experiences by offering click-and-collect option for eCommerce shoppers, and the analytics models help the Group to capture and understand customer behaviours, in order to provide them with personalised services.

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ASW receives ECR Recognition Award (Digital category) in the ECR Asia Pacific Conference

ASW receives ECR Recognition Award (Digital category) in the ECR Asia Pacific Conference