Bol.com announces same-day delivery service

Zaandam, the Netherlands, 2016-Oct-11 — /EPR Retail News/ — Bol.com has announced the largest expansion in its delivery options since the introduction of “next day delivery” in 2011. Starting October 6, bol.com customers can opt for same-day delivery to their homes. Orders placed on weekday mornings before noon can be delivered the same day, between 6 p.m. and 9.30 p.m. This new delivery option, “Delivered Today,” is available for 300,000 articles across all product categories. This is a global first: never before has it been possible to choose from such large number of items for as quick and low-cost delivery throughout the country. In addition, bol.com has expanded the availability of home delivery for regular orders to seven days a week, including Sundays.

Daniel Ropers, Managing Director at bol.com said, “Since our launch more than 17 years ago, we have focused on one thing: making the benefits of online shopping bigger and the disadvantages – like waiting for your delivery – smaller. After making free next-day delivery the standard in the Netherlands in 2012, we took another big step today with a global first: 300,000 articles available for delivery to our customers within a few hours. Nowhere in the world is a greater supply of products available more quickly or less expensively. Coupled with the introduction of Sunday delivery, we are making the benefits of online shopping – low prices, a wide range of information and 24/7 shopping – more accessible.”

Bol.com has launched these new delivery options in the Netherlands and, together with its logistics partners, is exploring the opportunity to make the same services available in Belgium.

Ambition: same-day delivery for one million articles
Over a year ago, bol.com launched Pickup Today, allowing customers to order online and pick up their orders within a few hours at one of 200 Albert Heijn stores. This was a successful experiment, enabling the bol.com team to gain experience with same-day delivery and be ready to respond to customers’ needs for faster fulfillment. The bol.com team has the ambition to expand even further, to provide same-day delivery for one million items within the next few years.

Media Contacts:

Email: media.relations@aholddelhaize.com
Phone: +31 88 659 9111

Source: Ahold Delhaize Group

bol.com to start the construction of its own fulfillment center in Waalwijk, the Netherlands in 2016

In 2016, bol.com will start the construction of its own fulfillment center in Waalwijk, the Netherlands that will put it in a better position to keep growing and innovating. This expansion will enable customers to choose from an even broader assortment, while they will be able to count on the fastest delivery and the best possible service.

Zaandam, the Netherlands, 2015-7-13 — /EPR Retail News/ — The new fulfillment center, which will have a floor space of some 50,000 square meters, will open its doors in 2017. It is expected to create around 1,000 new jobs in the Waalwijk area. Docdata, bol.com’s current fulfillment partner, will continue to support bol.com at the new location, and will be responsible for HR and day-to-day management, as well as innovation development.

Convenience and choice

“To make sure our customers and partners can keep relying on bol.com as the best online store, continuous growth and innovation are essential,” says Daniel Ropers, Managing Director of bol.com. “We’re always expanding our assortment, and our customers expect fast and reliable delivery. Our current fulfillment center’s capacity is limited. The new center will give us plenty of extra space to keep growing. We’ll also be able to develop even more innovative concepts that maximize convenience and choice for our customers.”

Innovative services

Examples of innovative services already introduced by bol.com are “Vandaag Ophalen” (“Pick up Today”), which allows customers to pick up orders they place before noon on the same day at Albert Heijn stores, and “Logistiek via bol.com” (“Logistics via bol.com”). The latter service makes it possible for bol.com’s selling partners to outsource their stock management and distribution. “Our own fulfillment center enables us to keep expanding innovative services like this,” says Daniel.

Sustainable solutions

The construction of the new fulfillment center will be characterized by sustainable and environmentally friendly choices and solutions, with a focus on energy efficiency and an optimized work climate. For example, the building will make use of recycled water and renewable energy.

 

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bol.com to start the construction of its own fulfillment center in Waalwijk, the Netherlands in 2016

bol.com to start the construction of its own fulfillment center in Waalwijk, the Netherlands in 2016

Bol.com’s store partners achieved sales in excess of €100 million in the past twelve months

Estimated joint annual sales add up to a spot in Top 10 largest web stores in the Netherlands

Zaandam, the Netherlands, 2014-11-5— /EPR Retail News/ — Bol.com’s store partners together achieved sales in excess of €100 million in the past twelve months. With estimated joint annual sales its store partners would be eligible for a place in the Twinkle Retail Top 10, which lists the largest web stores in the Netherlands, proving the strength of the bol.com format. Whether they own a webstore or not, retailers have been able to sell their products via bol.com since 2011 in the Netherlands and since September 2014 in Belgium. By opening its doors to outside retailers, bol.com has increased its offering by over 2.5 million items and customers can now choose from over eight million in all. In addition, customers are offered more choice in price and products can be delivered faster than ever before.

Retailers do not need to have their own webstores to sell via bol.com. Even owners of a single, small brick-and-mortar store can offer their products to bol.com’s over 4.5 million customers in the Netherlands and Belgium. By selling on the bol.com platform, store owners can expand their market area and generate additional sales. On average, sales increase by 10-30%, but in some cases retailers have seen their sales surge by over 50%, or occasionally even 100%. To make sure that end-customers are always offered the best possible options, bol.com will showcase a store partner’s offering above its own if it is a better fit with what the customer is looking for. Bol.com is open to partnerships in all of its product categories, including recent additions such as Baby & Toddler, Jewelry & Watches, Sports & Leisure and Furniture & Homeware. Currently, one in six products ordered at bol.com are supplied by a store partner.

Extra sales channel

These days, retailers need to be where our customers are – and that’s online, more often than not. Many companies that did not start as e-commerce players find it quite a challenge to meet the growing expectations consumers have of stores and webstores. These days, retailers are expected to be accessible 24 / 7, through various devices, including smartphones and tablets. In addition, we need to offer a wide range of products, deliver fast and offer impeccable customer service. Daniel Ropers, bol.com’s General Manager, comments: “That’s why we offer both small and large store owners the opportunity to sell through us, creating an extra sales channel and enabling them to benefit from our marketing activities, innovation, e-commerce expertise and investments and our customer base. In turn, our partnerships with other retailers help us offer our customers even more convenience and choice in terms of product range, price and availability. We truly feel that this kind of partnership between companies, drawing on mutual expertise, is extremely important if we’re to meet consumer requirements and stay one step ahead of trends in our markets. We therefore expect our share of store partner sales will further increase. Since September 2014, Belgium store owners have been able to sell products via our website, and with dozens of applications from store owners, we are seeing the sales model resonate well in the market.”

Marcel Joosten, online director at Plaza partner Centralpoint.nl says: “The most important reason for us to sell products via bol.com, since March 2011, is to draw new customers. We have managed to service 51,000 bol.com customers and we’ve expanded the bol.com assortment by 40,000 products. Together with bol.com we create new marketing activities and exclusive deals. This great synergy instantly increased our sales and brand presence.”

No win, no fee

Retailers can use content provided by bol.com when putting up their wares, including images and product descriptions, but are free to add products and enrich content any time they like. What’s more, retailers set their own prices. Store partnership is based on a “no win, no fee” arrangement: putting products online is free of charge and store partners only pay bol.com a fee for items sold.

For more information about selling via bol.com, go to bol.com/verkopen (for retailers and private individuals).

Bol.com names Belgian national Patrick Wauters as director of Buying & Merchandising

Zaandam, the Netherlands, 2014-9-15— /EPR Retail News/ — Bol.com has recruited Belgian national Patrick Wauters (45) to head up Buying & Merchandising, responsible for the day-to-day operations at all of bol.com’s stores, from Books & Music, Films & Games to its latest additions Baby & Toddler and Jewelry & Watches. As Director of Buying & Merchandising, Wauters will lead a team of over 200 employees including category managers, purchasing managers, product, pricing and supply chain specialists.

Webstore ready for new growth phase

With a wealth of international commercial experience gained at Fatboy among other companies, Wauters got Fatboy back on a profitable growth track when serving as its CEO. He acquired a great deal of knowledge about the online retailing business in the process, and is intimately familiar with the challenges and opportunities this market offers to manufacturers and suppliers. Before joining Fatboy, Wauters was responsible for Chiquita’s fresh products in Northern and Eastern Europe and oversaw the European rollout of Bertolli at Unilever.

Daniel Ropers, bol.com’s General Manager, is delighted: “Patrick is strong on strategy and likes action. He’s got lots of experience managing people in a rapidly changing environment and his personality is a great fit for bol.com. We’ve enjoyed the substantive, inspiring and humor-filled talks we had as part of the recruitment process. Patrick will complete our management team and help us get bol.com ready to move into a new growth phase, strengthening our position in e-commerce.”

“I’m really proud to be the first Belgian national to join bol.com’s management team and to contribute to the company’s continued success as the leading online retailer in both Belgium and the Netherlands,” Wauters said. “Bol.com has a lot of great people on board and the best talents to help achieve its ambitious goals for the future. I look forward to doing my bit and joining my many colleagues to help pull this off.”

Wauters has spent the past few months as interim manager at a toy retailer in Belgium and will start as Director of Buying & Merchandising at bol.com on 1 October. He will join Michel Schaeffer (Marketing), Marijn de Wit (Finance & Support,) Jurrie van Rooijen (IT), Huub Vermeulen (Operations) and Daniel Ropers (General Manager) on the webstore’s management team.

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