PetSmart implements a comprehensive action plan to provide pets with an even safer and more enjoyable experience in its grooming salons

PHOENIX, 2018-Feb-19 — /EPR Retail News/ — PetSmart, North America’s leading pet specialty retailer, has always been committed to the health and well-being of all pets. That’s why the company is implementing a comprehensive action plan to provide pets with an even safer and more enjoyable experience in its grooming salons. This plan, outlined below, goes into effect today.

Independent task force to review training curriculum
PetSmart is recruiting a team of recognized independent industry experts, accomplished master groomers and accredited veterinarians and pet behaviorists that will undertake a detailed review of PetSmart’s current training and grooming safety standards. This team will provide an unbiased report of its findings and recommendations on any potential areas for improvement.

Salon Open Houses
Beginning this year, PetSmart will host Open Houses in all grooming salons for pet parents to meet their local groomers, discuss their pet’s specific needs, tour their local salon and have all their questions answered. These Open Houses will include informative sessions with an overview of safety and training standards, grooming tips and procedures and – importantly – a review of PetSmart’s recently enhanced assessments of pets brought in for grooming, designed to ensure a safer grooming experience.

Enhanced salon monitoring 
PetSmart will begin the installation of cameras in all grooming salons to provide reassurance to pet parents that their pets will receive the best possible care from the highly skilled grooming staff. Video will be used to assist in ongoing associate education, provide additional oversight and ensure that the quality of service meets PetSmart’s strict standards. Installation plans are underway.

Higher safety standards
The actions above augment new, higher safety standards PetSmart implemented on February 2, 2018. The company now solely offers specialized care for English Bulldogs, French Bulldogs, Pugs, Boxers and Boston Terriers (and any dog mixed with one of these breeds). These specific breeds are more likely to experience respiratory challenges, particularly in stressful environments, and for some dogs, this includes places like a grooming salon. PetSmart’s higher safety standards for these breeds include:

  • An uninterrupted “Express” service provided by a dedicated grooming professional, limiting the amount of time a pet spends in the salon. When the groom is complete, the pet is returned to the pet parent immediately, so pet parents are now asked to stay in or near the store during their pet’s appointment.
  • The use of harness-style methods, instead of a traditional lead such as those commonly used in the grooming industry, due to the breathing challenges these breeds often have in response to stress.

Additionally, all PetSmart groomers now perform a broader safety assessment of every pet at check-in. They closely observe pets for any combination of the following: lethargy, excessive panting, excessive drooling, trembling or shaking, redness in eyes, and resistance to entering the salon or kennel area. If a pet exhibits any two of these behaviors, PetSmart will not perform the service at that time. Pet parents are welcome to stay in the store with their pet to see if the behaviors pass within 15 minutes. If not, groomers will work with the pet parent to reschedule the appointment or recommend a veterinarian who can perform the service.

A summary of these higher safety standards, an overview of PetSmart’s Grooming Academy, tips for pet parents to consider before having their pet groomed, a video tour of a grooming salon, and a behind-the-scenes video of its grooming curriculum are available on PetSmart’s website.

“PetSmart has set the highest safety standards in the industry and we are always looking to improve,” said Gregg Scanlon, senior vice president of Store Operations and Services. “We recognize the responsibility we have every time a pet parent chooses PetSmart, and we want to live up to our promise of being their trusted partner every day. That’s why we’re taking action – to help create an even better experience for pets in our care and to give pet parents the peace of mind they deserve.”

PetSmart Academy-trained stylists complete 800 or more hours of hands-on instruction and safety certification, working with at least 200 dogs of all breeds and sizes. All stylists complete annual safety re-certification and participate in quarterly grooming safety training sessions.

In 2015, PetSmart played an active role in shaping and advocating for the adoption of care standards for all pet groomers in the industry. More information about this effort, as well as the proposed standards, can be found here:

https://pijac.org/press/professional-pet-groomers-stylists-alliance-release-shared-standards-care-pet-grooming

About PetSmart®
PetSmart, Inc. is the largest specialty pet retailer of services and solutions for the lifetime needs of pets. At PetSmart, we love pets, and we believe pets make us better people. Every day with every connection, PetSmart’s passionate associates help bring pet parents closer to their pets so they, together, can live more fulfilled lives. This vision impacts everything we do for our customers, the way we support our associates and how we give back to our communities. We employ approximately 55,000 associates, operate more than 1,600 pet stores in the United States, Canada and Puerto Rico, as well as more than 200 in-store PetSmart® PetsHotel® dog and cat boarding facilities. PetSmart provides a broad range of competitively priced pet food and products, as well as pet-focused services such as dog training, pet grooming, pet boarding, PetSmart™ Doggie Day Camp™ and pet adoption. PetSmart, together with non-profits PetSmart Charities® and PetSmart Charities® of Canada, invite more than 3,500 animal welfare organizations to bring adoptable pets into stores so they have the best chance possible of finding a forever home. Through this in-store adoption program and other signature events, PetSmart has facilitated more than 7.6 million adoptions – more than any other brick-and-mortar organization. The company’s portfolio of digital resources for pet parents includes PetSmart.com, petMD.com, Pawculture.com, AllPaws, an online pet adoption platform that helps potential pet parents find the perfect pet to adopt based on their home, family and lifestyle, as well as BlogPaws, the world’s first pet blogger and influencer network. Through these digital platforms, PetSmart offers the most comprehensive online pet supplies and pet care information in the U.S. In May 2017, PetSmart acquired Chewy.com, a leading online retailer of pet food and products in the U.S., which operates as an independent subsidiary.

Find PetSmart on Facebook:www.facebook.com/PetSmart
See PetSmart on Instagram:@PetSmart
Follow PetSmart on Twitter:@PetSmart
See PetSmart on YouTube:www.YouTube.com/PetSmart 
PetSmart homepage: http://www.petsmart.com/

PetSmart, Inc.
Michelle Friedman, 623-587-2177
Vice President of Corporate Communications

PetSmart launches this year’s line of services aimed at honoring the service and sacrifice made by the nation’s men and women in the military

$1 from each patriotic service sale will benefit Canine Companions for Independence Wounded Veterans Initiative

PHOENIX, 2015-5-19 — /EPR Retail News/ — For the second year, PetSmart has launched a new line of services aimed at honoring the service and sacrifice made by the nation’s men and women in the military. Through July 5, 2015, $1 from Top Dog and other select Patriotic Grooming Packages and PetsHotel® Patriotic Treats will go to Canine Companions for Independence. PetSmart for Patriots is a joint endeavor between PetSmart and Canine Companions for Independence, in support of Canine Companions’ Wounded Veterans Initiative to help partner assistance dogs with the military veterans who need them.

“Since the launch of our partnership last year, Canine Companions for Independence has placed 25 veterans with assistance dogs of their own and helped to get an additional 33 veterans on the path to having a dog,” said Gregg Scanlon, senior vice president of Store Operations and Services. “These patriotic services, and the proceeds that are donated to Canine Companions through their sale, are just one way that PetSmart is able to say thank you to the brave men and women in our military.”

$1 from the sale of each patriotic package will go toward the Canine Companions for Independence Wounded Veterans Initiative. Patriotic products and services will be available in-store through July 5, 2015 and include:

  • Patriotic Top Dog and Select Grooming Services: Choose fromselect PetSmart Grooming packages that include the option of an assortment of patriotic add-ons, including patriotic bandanas and collar charms, as well as a red (cherry), white (coconut), and blue (blueberry) signature scent.
  • Yellow Ribbon Stencil: Show support with a washable temporary pet stencil. *Not available in SC, Boulder, CO & select cities in CA. Colors may vary by salon. Available to puppies 12 wks. & older.
  • PetsHotel Patriotic Treats: Pet parents will have the opportunity to purchase a patriotic cookie; toy, combo, and/or summer treat time while their pet is staying in a PetSmart PetsHotel.

PetSmart for Patriots is one of several national programs PetSmart runs under its community relations program, PetSmart Gives Back. PetSmart supports organizations that make communities a better place to call home and enrich people’s lives through the power of pets. Its other programs include:

    • PetSmart Promise – supports homeless families in keeping their pets
    • PetSmart Paws for Hope – promotes healing through therapy dogs at hospitals
    • P.U.P. (Pop Up Park) – a portable community dog park

About PetSmart
PetSmart, Inc. is the largest specialty pet retailer of services and solutions for the lifetime needs of pets. At PetSmart, we believe pets make us better people. That’s why we create more moments for people to be inspired by pets. This mission impacts everything we do for our customers, the way we support our associates, and how we give back to our communities. We employ approximately 53,000 associates, operate approximately 1,404 pet stores in the United States, Canada and Puerto Rico and approximately 202 in-store PetSmart® PetsHotel® dog and cat boarding facilities. PetSmart provides a broad range of competitively priced pet food and pet products and offers dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp day care services and pet adoption services in-store.  Our portfolio of digital resources for pet parents – including PetSmart.com, Pet360.com and petMD.com – offers the most comprehensive online pet supplies and pet care information in the U.S. Through our in-store pet adoption partnership with independent nonprofit organizations, PetSmart Charities™ and PetSmart Charities™ of Canada, PetSmart helps to save the lives of more than 400,000 homeless pets each year. In addition, PetSmart supports organizations that make communities a better place to call home through our philanthropy program, PetSmart Gives Back™. By giving back to the communities where we live and work, PetSmart not only celebrates the power of pets to enrich people’s lives—we live it.

Media Contacts
Erin Gray
(623) 516-3908
EGray@ssg.PetSmart.com

Christina Saull
(202) 518-6480
Christina.Saull@finnpartners.com

PetSmart launches its third Pet Food Drive across 1,400 stores in North America to support local in-store adoption partners and pet food pantries

PHOENIX, 2015-5-13 — /EPR Retail News/ — PetSmart has launched its third Pet Food Drive across 1,400 stores in North America to support local in-store adoption partners and pet food pantries. PetSmart’s Pet Food Drive will run through Sunday, May 17. During this time, customers and associates are encouraged to purchase pet food or basic care supplies in-store to donate to pets in need.

“This week’s Pet Food Drive is centered on giving back to the communities where we live and work,” said Gregg Scanlon, senior vice president of Store Operations and Services, PetSmart. “With a goal of 1 million total items donated, we’re encouraging our customers to visit a PetSmart store and donate an item this week to support local organizations in their community.”

PetSmart’s Pet Food Drive will primarily benefit in-store adoption partners and will provide an opportunity for customers and associates to help homeless pets.

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About PetSmart
PetSmart, Inc. is the largest specialty pet retailer of services and solutions for the lifetime needs of pets. At PetSmart, we believe pets make us better people. That’s why we create more moments for people to be inspired by pets. This mission impacts everything we do for our customers, the way we support our associates, and how we give back to our communities. We employ approximately 53,000 associates, operate approximately 1,404 pet stores in the United States, Canada and Puerto Rico and approximately 202 in-store PetSmart® PetsHotel® dog and cat boarding facilities. PetSmart provides a broad range of competitively priced pet food and pet products and offers dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp day care services and pet adoption services in-store.  Our portfolio of digital resources for pet parents – including PetSmart.com, Pet360.com and petMD.com – offers the most comprehensive online pet supplies and pet care information in the U.S. Through our in-store pet adoption partnership with independent nonprofit organizations, PetSmart Charities™ and PetSmart Charities™ of Canada, PetSmart helps to save the lives of more than 400,000 homeless pets each year. In addition, PetSmart supports organizations that make communities a better place to call home through our philanthropy program,PetSmart Gives Back™. By giving back to the communities where we live and work, PetSmart not only celebrates the power of pets to enrich people’s lives—we live it.

Media Contacts:

Erin Gray, 623-516-3908, egray@ssg.petsmart.com