New Temando State of Shipping in Commerce Report Reveals Gap Between U.S. Retailers and Prime-centric Online Shoppers

San Francisco, CA, USA, 2017-Jun-29 — /EPR Retail News/ — Temando, a leading shipping and fulfillment software platform for commerce, today announced United States retailer and consumer survey data from its annual research report State of Shipping in Commerce. The survey polled 270 small and medium (SME) and enterprise retailers and nearly 1300 consumers about a range of shipping-related challenges they face.

“The State of Shipping in Commerce report shows the increasing significance of shipping and fulfillment, and highlights the continued gap between retailer capability and consumer expectation. The missing piece for many retailers is a solution that balances CX-friendly shipping experiences with automation and efficiency,” said Carl Hartmann, co-founder and CEO of Temando. “Shipping is truly the last frontier for commerce, and retailers who master the use of technology to optimize the process are giving themselves the best chance to not only survive, but thrive in these trying times.”

2017 brings unprecedented competition for retailers. Not only has Amazon set the standard for how to do retail well, it’s set the new consumer standard on shipping. Prime-like shopping is the new benchmark with Americans demanding ultimate convenience and immediacy at a low cost. Temando’s 2017 State of Shipping in Commerce report uncovers the evolution of the American retail landscape in the last twelve months, and highlights where retailers need to be today to reap the rewards of tomorrow. Key findings and supporting data below.

Consumers Want and Retailers Need Better Control of Shipping

Multiple shipping options are critical to CX. Consumers want more options to control their deliveries – they want to dictate how, when and where products are shipped.

  • The survey revealed that 41 percent of consumers want hyperlocal delivery and 38 percent would pay for it. However, only 24 percent of retailers offer it now and 18 percent of retailers would like to offer it in the next 12 months.
  • 40 percent of consumers expect to access Amazon-prime style memberships in the next 1-3 years vs. 25 percent of retailers who plan to introduce these services in the same period.
  • Almost 100 percent of shoppers would like delivery date estimates but currently over half of retailers don’t offer this feature.

 

Shipping causes shopping cart abandonment. Compared to Temando’s 2016 survey, shoppers have a more genuine intent to purchase in 2017 but high shipping fees combined with lengthy wait times is still a serious issue.

  • 73 percent of consumers are loyal to brands and return if they have a positive experience, while 50 percent of consumers won’t buy again if it’s a negative experience.
  • 54 percent of shoppers abandoned their carts due to expensive shipping, while 39 percent abandoned their carts due to no free shipping, and 26 percent abandoned their carts due to slow shipping.
  • 47 percent of shoppers will abandon their carts and buy from a competitor’s site when a premium delivery option is not available.

Shipping Ambitions Tempered by Rising Business Costs

There is a major disconnect between retailers and consumers when it comes to shipping expectations. While retailers understand that consumers want free shipping, they’re grappling with the rising costs of shipping online orders.

  • 59 percent of shoppers will opt to buy from a bricks and mortar store if they perceive that the delivery fee for buying the same item online is too high.
  • 66 percent of shoppers think that the high cost of shipping is not relative to the experience provided.
  • Whereas, 51 percent of retailers listed the rising cost of carrier services as a key challenge.

Retailers are hemorrhaging costs from premium delivery services.  While retailers are experimenting with premium delivery services, they have limited knowledge of how much these services cost and/or are held back by operational barriers. Temando’s research highlights that retailers are struggling to find a profitable model for premium delivery services, and as a result, retailer adoption has slowed down.

  • 53 percent of retailers offered same-day delivery in 2016 compared to only 29 percent this year.
  • 40 percent of shoppers wanted hyperlocal delivery in 2016, but only 24 percent of retailers offered it this year.
  • 34 percent of retailers in 2016 offered weekend/afterhours delivery in 2016 compared to only 25 percent this year.

 

Retailers Who Succeed in Shipping Win Big

 

Some retailers are getting it right and turning shipping into a profit center, according to Temando’s research. While many retailers are struggling to put in place a profitable shipping and fulfillment model, there are savvy retailers reaping measurable rewards from innovating their supply chains and offering better shipping choices.

  • 43 percent of retailers found that offering better shipping choices created more revenue.
  • 33 percent of enterprise retailers reduced their cart abandonment rate when offering more shipping choices, while 50 percent of mid-market retailers experienced increased sales.
  • 27 percent of small retailers reduced carrier costs and 47 percent of micro retailers improved customer service with new shipping choices.

Hartmann concluded, “Competition in e-commerce is not going to subside – in fact, the scale and speed of it is accelerating with the continued growth of Amazon and international shopping. It’s not only U.S. consumers shopping abroad more, the number of cross-border shoppers globally is increasing. The retailers who can cross borders and use this changing landscape to evolve will be successful at e-commerce.”

Additional Survey Highlights

A major point of difference for retailers is the total experience they offer to consumers – from providing multiple delivery options to better tracking to a seamless returns process. Temando’s study reveals retailers can profit from introducing good shipping experiences to shoppers and grow basket size with delivery campaigns. Shoppers are willing to pay up to $18 for same-day delivery and $19 for international shipping, and 65 percent would increase basket size to qualify for free premium shipping. Tracking is an area for improvement with only 31 percent of retailers offering email tracking updates today, despite demand from 78 percent of shoppers. Returns influence conversion with 43 percent of Americans stating they would shop more online if offered free and easy returns.

Find More Information:

  • The full report is available here: http://www2.temando.com/research-2017
  • To access last year’s report, go to http://temando.com/research-2016
  • To request other regional surveys, email marketing@temando.com
  • Twitter: Follow @temando for e-commerce news and tips.

 Survey Methodology

Temando commissioned Research Now to conduct a survey targeting US-based online shoppers and retailers across a variety of categories in February 2017. In total, we received responses from a sample size of 1292 online shoppers and 270 retailers. This data is compared against data gathered for the 2016 State of Shipping in Commerce report where possible, with patterns and differences outlined. Based on these findings, we predict a pattern of outcomes based on the theoretical propositions we come across in the data analysis process.

 

About Temando

Temando (“I send you” in Spanish) is a global technology company that exists to connect the world’s logistical resources into a single intelligent software platform and to make commerce universally accessible to everybody. The company’s solutions give merchants the power to move goods from anywhere they are to wherever they need to be, no matter how they need to get there. Temando is a Neopost Company headquartered in Australia, with offices in Brisbane, Sydney, San Francisco, London, Paris and Manila. For more information, please visit temando.com.

 

About Research Now

Research Now Group, Inc., is the global leader in digital data collection to power analytics and insights. It enables data-driven decision making for its 3,000 market research, consulting, media, and corporate clients through its permission-based access to millions of deeply-profiled consumers using online, mobile, social media and behavioural data collection technology platforms.  The company operates in over 35 countries, from 23 offices around the globe, and is recognized as the quality, scale and customer satisfaction leader in its industry. For more information, please visit http://www.researchnow.com/.

MAPIC 2016: Pure online retail players increasingly looking at bricks & mortar trading

PARIS, 2016-May-13 — /EPR Retail News/ — MAPIC, the International Market for Retail Real Estate, has chosen Online-to-Offline as its central theme for 2016.

MAPIC Director Nathalie Depetro explains, “Today, omni-channel is at the heart of the strategy of retail property professionals, positioning the physical point of sale as the vital component. This means that pure online retail players are increasingly looking at bricks & mortar trading, in the wake of Amazon opening its first physical bookstore in Seattle. We want to make this profound change the focus of discussions at MAPIC by selecting the O2O or Online-to-Offline as MAPIC’s main theme for this 22nd edition.”

According to AT Kearney’s The 2015 Global Retail E-Commerce Index, e-commerce has grown impressively on an international scale, as shown by the record IPO of the Chinese giant Alibaba in September 2014, which raised $25 billion. Yet 90% of sales in the US still occur in real shops. To continue to grow, pure online players will have to enter the world of real estate, which will gradually blur the boundary between physical and virtual shops.

This phenomenon was illustrated during an exclusive client and media event at Google France’s Paris headquarters. A panel of experts comprising Maeva Bessis, CEO, Lexception.com; Rémy Séréna, Flagship Head, Sensee.com; Gary Anssens, Founder & CEO, Alltricks.com and Delphine Merle, Retail Sales Director France, Unibail-Rodamco, discussed the added value for brands and e-tailers of having a physical point of sale, and clearly underscored consumer appetite for the social connections and fun offered by these sites.

L’Exception and Sensee, for example have chosen to set up shop in the centre of Paris and make the most of the opening of the new Forum des Halles to attract customers who do not necessarily know them already. Meanwhile, L‘Exception has designed its flagship store in Les Halles as a comprehensive activity space with a café area and one-off events such as exhibition openings, pop-up stores, etc. Similarly, Alltricks enables its customers to test bikes without leaving the shop by replicating real riding conditions (altitude, panoramas, etc.).

For pure players wishing to open a physical store, MAPIC is a gateway to the world of real estate, enabling them to address three major new challenges: finding the right location, choosing the most relevant format for its site (flagship, showroom, pop-up store, etc), and promoting the retail space to attract and retain customers.

Offering the best sites for retailers is part of MAPIC’s DNA. It hosts the biggest names in French and international retail real estate, including Klépierre, Sonae Sierra, ECE Projektmanagement, Wanda Group and Thor Equities.

This year, MAPIC is launching a new ‘Trends Hub’ pavilion to meet the challenges facing new pure players. As an exhibition and conference area, this pavilion will bring together experts in ‘retailtainment’ but also in digital to shed light on how to promote points of sales and drive up traffic.

MAPIC will also inaugurate a new pavilion for pop-up stands, where brands, e-tailers, retailers and start-ups will each have a half-day to present themselves for the first time at MAPIC with a view to having a physical presence in shopping centres.

Click here to watch the exclusive video on O2O.

About Reed MIDEM:
Founded in 1963, Reed MIDEM is an organiser of professional, international markets that are essential business platforms for key players in the sectors concerned. These sectors are  MIPTV, MIPDOC, MIPCOM, MIPCANCUN and MIPJUNIOR for the television and digital content industries, MIDEM for music professionals, MIPIM, MIPIM Asia, MIPIM UK, and MIPIM Japan for the real estate industry and MAPIC, Retail Real Estate Market brought by MAPIC in Shanghai and MAPIC Italy for the retail real estate sector.

About Reed Exhibitions:
Reed MIDEM is a division of Reed Exhibitions, the world’s leading event organiser, with over 500 events in 43 countries. In 2015 Reed brought together over seven million active professionals from around the world generating billions of dollars in business. Today Reed events are held throughout the Americas, Europe, the Middle East, Asia Pacific and Africa and organised by 41 fully-staffed offices. Reed Exhibitions serves 43 industry sectors with trade and consumer events. It is part of the RELX Group plc, a world-leading provider of information solutions and analytics for professional and business customers across industries. www.reedexpo.com

PRESS CONTACTS
My-Lan CAO – Press Director
Tel.: +33 (0)1 79 71 95 44
mylan.cao@reedmidem.com

Jessica Whyte – Press Manager
Tel: +33 (0) 1 79 71 95 46
jessica.whyte@reedmidem.com

British Retail Consortium: Q4 2014 online retail figures clearly demonstrate the appetite of consumers across the globe for UK retail

LONDON, 2015-2-2 — /EPR Retail News/ — Helen Dickinson, Director General, British Retail Consortium, said: “Today’s figures clearly demonstrate the appetite of consumers across the globe for UK retail. This presents an enormous market opportunity for retailers regardless of their size.

“One of the key trends retailers will be paying close attention to is, in the emerging markets, the first digital point of contact for a huge number of consumers is a smartphone or tablet device. This is because in many of those markets mobile infrastructure is far superior to the fixed line broadband networks in more established economies like the UK. This means that if Britain’s retailers want to take advantage of the interest being abroad they’ll need to continue their investment in device-optimised platforms; ensuring that no matter how a customer first comes into contact with them they can offer the world beating service that is the hallmark of British retailing.

“It is absolutely clear from today’s statistics that there is an international market for UK retailers and there is strong international demand for their products. In order to take best advantage of this it is incumbent on governments and international regulators to ensure that they help, not hinder, UK retailers reach keen consumers around the globe.”

Peter Fitzgerald, Retail Director, Google, said: “The growth of mobile and connected devices continued to power our clients’ Export efforts in 2014, with many of the largest emerging and established markets seeing astounding smartphone growth. Understanding the role of mobile in the purchase process is vital if retailers are to unlock its full value.

“In the UK you can’t talk about Q4 without mentioning Black Friday, which saw phenomenal uptake with four times as many searches for Black Friday deals in 2014 than in the previous year. Given these impressive figures, we expect to see interest in Black Friday continue to grow in 2015.

“British leisure brands really blazed a trail this Christmas, with an impressive 285% increase in searches compared to the same period in 2013. Beauty and personal care also saw a real surge of interest, with fragrances, candles, and skincare products all seeing impressive year on year search growth.”

British Retail Consortium, 21 Dartmouth Street, Westminster, London, SW1H 9BP.
020 7854 8900. info@brc.org.uk.

Britney Spears Sparkles in Campaign for Fantasy Twist

US singing sensation Britney Spears has always had incredibly success with her various commercial ventures, most notably her line of perfumes, released in conjunction with Elizabeth Arden. Over one billion Britney Spears perfumes have been sold around the world, and her popularity in the fragrance market shows no signs of slowing down with the launch of a promotional campaign for her latest perfume, Fantasy Twist.

In the 50-second television commercial that was launched online over the weekend, Britney is seen in four equally glamorous guises, gliding along these four eras to the soundtrack of Beautiful by Goldfrapp. The clip opens with a quote from author Anais Nin: “We don’t see things as they are, we see things as we are.”

Having launched her first perfume, Curious back in 2004, Fantasty Twist is the 11th product to be added to Britney’s perfume collection, and combines two of her most popular scents, Fantasy and Midnight Fantasy, in one innovative split-sphere bottle. Britney herself commented that the split nature of Fantasy Twist gives her fans “the power to choose the scent they desire at any given moment.”

In the pink half of the bottle is the Fantasy perfume, which is designed to be the lighter, daytime scent. Described as a provocative and sensual perfume, Fantasy opens with fruity top notes of kiwi, litchi and golden quince, which then blends with a sweet heart of white chocolate, cupcake accord, jasmine and orchid, finished off with a smooth base of musks, orris root and woody notes.

Meanwhile, in the purple half of the bottle is the Midnight Fantasy perfume. This exotic and mysterious scent opens with fruity top notes of black cherry, plum and framboise, which then flows into a floral heart of iris, orchid and freesia, and finally the scent is rounded off with a rich base of amber, vanilla and musks.

The Britney Spears Fantasy Twist eau de parfum sprays are now available to order from online perfume retailer Fragrance Direct. The Fantasy Twist product comes in two different sizes; a 2x15ml bottle (£21.99) and a 2x25ml bottle (£26.99). There is also a selection of Britney’s other popular perfumes, including Curious and Believe.

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Finding the Perfect Perfume to Suit Your Personality

A lot of people will have found themselves standing in the perfume aisles, endlessly trying on various different scents until they find the one that perfectly suits their style. But not many people know that there is a scientific reason why people are attracted to certain scents.

The section of the brain that registers different smells is also the part that controls emotions, so finding the ideal perfume could all come down to a person’s typical characteristics. Here, online perfume retailer Fragrance Direct highlights some of the most popular perfume aromas, and how each one matches up to our personalities.

FLORALS

From roses and jasmine flowers, to peonies and freesia, floral perfumes are for indulging the feminine side, leaving an aroma that is flirtatious, delicate and blooming with confidence. For the perfect floral perfume, Fragrance Direct suggests Giorgio Armani Code Pour Femme (30ml, £33.99), which is built around orange flowers and jasmine.

CITRUS AND GREENS

The citrus perfumes on the market will most likely engage with sporty, active females. With a laid-back nature and a tomboy-ish charm, these girls are willing to take risks and are up for anything. An ideal citrus perfume for sporty girls at Fragrance Direct is Donna Karan DKNY Be Delicious (30ml, £25.99), its apple shaped bottle hinting at the fresh green aromas that lie within.

ORIENTALS

Infused with spices from all over the world, oriental perfumes are for girls who dare to be unique. Not everyone will find the rich, intoxicating aromas of these scents to their tastes, but those who do are often considered to be mysterious and enigmatic, like the perfumes themselves. Fragrance Direct recommends Calvin Klein Euphoria (30ml, £27.99) for reflecting your one of a kind personality.

WOODS

Some might mistake a “woody” perfume as being bland and unadventurous, but the opposite is true. A “woody” girl is for loving, compassionate women who love the earth and its sensual nature. The luxurious Gucci by Gucci (30ml, £32.50) is available from Fragrance Direct, and is sure to encompass the warm, free spirited nature of those who wear it.

There are plenty of perfumes on the market to suit all manner of personalities, from floral aromas to woody scents, and all of these can be ordered at discounted prices by visiting the Fragrance Direct website at http://www.fragrancedirect.co.uk/.

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Perfect Perfumes for a 21st Birthday Gift from Fragrance Direct

Online perfume retailer Fragrance Direct has highlighted a selection of luxurious scents from big name brands and celebrities that will reflect the fun, rebellious nature of youth, and make the ideal 21st birthday present.

Turning 21 is a big milestone in any young person’s life, as they get the so-called “key to the door” and the rest of their adult life lies before them. Online perfume retailer Fragrance Direct has highlighted a selection of luxurious scents from big name brands and celebrities that will reflect the fun, rebellious nature of youth, and make the ideal 21st birthday present.

MADONNA TRUTH OR DARE

Madonna is one of the most iconic pop stars of her generation, and her move into the world of fragrances with this Truth or Dare scent has been described by the woman herself as a perfume that is “an expression of me”, but also something that “other people can relate to”. Truth or Dare is “an intoxication mixture of feminine and mysterious”, with notes of white flowers, vanilla and musk.

PACO RABANNE LADY MILLION

Following on from the highly successful 1 Million fragrance for men, Lady Million by Paco Rabanne is for the woman who wants to look, and feel, like a million dollars. With its gold diamond shaped bottle and aroma that is infused with notes of raspberry, honey, white flowers and amber, Lady Million will make any young woman radiate with a fiery, sensual character.

RIHANNA REBELLE

This is the second perfume to be released by Barbadian pop sensation Rihanna, who is widely considered to be one of the most eccentric, and sometimes controversial, pop stars around today. Rebelle is, as the name suggests, designed to indulge a woman’s rebellious side, with its fruity-floral aroma, and its luxurious red and gold bottle that is modelled on the shape of a stiletto heel.

MARC JACOBS DOT

Marc Jacobs fragrances have long been recognised for their floral beauty and youthful nature, and this latest edition to his perfume line, Dot, is no different. With its aroma of red berries and dragon fruit, Dot also has a striking bottle design that has become a signature of Marc Jacobs perfumes, most notably its red and black polka dot decoration, and the flower shaped bottle cap that is a standard Marc Jacobs feature.

All of these youthful scents and more can be ordered today from Fragrance Direct, so to find out more about each of these wonderful perfumes that will capture the thrill of turning 21, visit the Fragrance Direct website at http://www.fragrancedirect.co.uk/.

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Exciting New Perfumes Coming Soon to Fragrance Direct

Summer is turning into autumn, and with a new season comes a host of brand new perfumes, just in time for the lucrative festive market. Online perfume retailer Fragrance Direct gives a preview to a handful of the new scents that are set to hit their shelves over the next couple of months.

JOOP HOMME WILD

An edgy new version of the classic Joop fragrance for men, Joop Homme Wild is a perfume that is described as “bolder, more seductive and challenging” than its predecessor. With its oriental and fougere aroma, Joop Homme Wild has many contrasts running throughout the perfume, with a sparkling opening, rich, intense middle notes, and a smooth, woody base.

JAMES BOND FRAGRANCE FOR MEN

Agent 007 has long been the man that most males would love to be, and now, with this brand new perfume for men, they can at least smell like him. Ahead of the new James Bond film Skyfall being released in October, James Bond for Men is as smooth, suave and sensual as the agent himself, blending notes of lavender, vetiver and apple.

YVES SAINT LAURENT MANIFESTO

Yves Saint Laurent is one of the most established names in the fashion industry, and their latest perfume for women is one that spontaneous, free spirited and courageous; all values that YSL has come to be known for. The Manifesto promotional campaign is fronted by actress Jessica Chastain, and the perfume itself is floral and oriental, with notes of bergamot, jasmine and vanilla.

BRITNEY SPEARS FANTASY TWIST

This innovative split duo perfume features two of the most popular fragrances that iconic singer, and brand new US X Factor judge, Britney Spears has released. The spherical bottle twists into two halves, with the signature Fantasy perfume in the pink bottom half, and the more Midnight Fantasy scent in the violet top half.

VERY ESTEE BY ESTEE LAUDER

Very Estee is “a celebration of the style, sophistication and modernity shared by Estee, the woman and Estee Lauder, the brand”. With an aroma that is described as luxuriously modern yet feminine, the perfume opens with pink pepper, with a floral heart of rose and jasmine, and a rich, woody base of cedar and musks.

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Matrix Hair Care is Beauty Brand of the Week at Fragrance Direct

Online beauty retailer Fragrance Direct has named Matrix their Beauty Brand of the Week this week, and here, they have highlighted some of their most popular products from the American hair care specialists.

MATRIX TOTAL RESULTS REPAIR DUO (2L, £15.50)

This duo pack contains two 1L bottles of the Repair shampoo and conditioner from the popular Matrix Total Results range. Specifically formulated for dry, brittle and damaged hair, these two products use a blend of advanced Cuticle Rebond Technology, Amino Silicones and Ceramides to cleanse and revitalise the hair, strengthening from root to tip and repairing any damage caused by heat products.

MATRIX TOTAL RESULTS MOISTURE DUO (2L, £15.50)

The Total Results Moisture Duo is a two-bottle pack that contains 1L bottles of the Matrix Total Results Moisture Shampoo and Conditioner. Most suitable for use on coloured or chemically treated hair, each product is infused with a fibre gloss technology that will give hair all of the nutrients that it needs, helping it to lock in vital moisture and promote hair that is full of health and shine.

MATRIX BIOLAGE COLOUR CARE SHAMPOO (1L, £12.99)

For those who often colour or chemically treat their hair, this Matrix Biolage Colour Care Shampoo is the ideal treatment. This shampoo uses a blend of natural plant extracts to nourish deep within the hair to revitalise the strength and vibrancy of the hair, whilst also working to repair any damage caused to the hair at the same time, so hair is left soft, smooth and radiant.

MATRIX BIOLAGE COLOUR CARE CONDITIONER (1L, £16.99)

Like the Shampoo product, Matrix Biolage Colour Care Conditioner is most suitable for those with coloured or treated hair. When used in conjunction with the Biolage Colour Care Shampoo, this conditioner will use its blend of natural proteins and UV filters to gently wash away any impurities sitting within the hair or scalp, to leave hair that is thoroughly cleansed and nourished.

To view more of the Matrix hair care collection that Fragrance Direct has in stock, all of which are on offer at prices that are lower than those on the high street, visit the Fragrance Direct website at http://www.fragrancedirect.co.uk/.

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