Klarna UK Consumer Survey: Retailers must develop emotional intelligence to win over new generation of online shoppers

Millennial generation three times more likely to feel excitement while adding items to their online basket, compared to older shoppers Negative emotions also play a role in decision-making – with millennials more than five times as likely as over 55s to feel guilt at the point of payment LONDON, 2017-Oct-06 — /EPR Retail News/ — […]

Sears improves home appliance shopping experience by connecting online shoppers with knowledgeable associates in store

New service offers personalized in-store consultative appointments HOFFMAN ESTATES, Ill., 2015-10-23 — /EPR Retail News/ — Sears, a leading integrated retailer, has introduced “Meet With An Expert” – a free and first-of-its-kind service that improves the home appliance shopping experience by connecting online shoppers with knowledgeable associates in store. The new service is available for home […]