Kroger: Ralphs now offers home delivery service in Southern California through partnership with Instacart

CINCINNATI, 2017-Nov-08 — /EPR Retail News/ — Ralphs Grocery Company, a division of The Kroger Co. (NYSE: KR), today (Nov. 7, 2017) announced it is offering home delivery in select locations in Southern California through a partnership with Instacart, the technology-driven, nationwide on-demand retail delivery service.

This pilot in Southern California supports two key drivers of the company’s Restock Kroger Plan: Expand Partnerships to Create Customer Value and Redefine the Food and Grocery Customer Experience.

“Kroger’s success has always depended on our ability to evolve with our customers. Offering home delivery powered by Instacart in Southern California is another way we are accelerating our digital and ecommerce efforts to create new and highly-relevant customer experiences,” said Rodney McMullen, Kroger’s chairman and CEO. “Restock Kroger builds on our strengths, including our incredibly convenient locations and platforms for pickup and delivery within one-to-two miles of our customers.”

“The Kroger Co. is leading the way in ecommerce grocery adoption, enabling consumers across the country to have access to fresh, quality food at the push of a button,” said Apoorva Mehta, CEO of Instacart. “I’m proud that by partnering with Kroger, Instacart is solving the last frontier for the customer.”

For the past several years, Kroger has been actively experimenting with numerous digital and ecommerce models, and applying its data and customer insights expertise through 84.51°, with a focus on delivering a differentiated and personalized experience to its customers. Today across the country Kroger offers home delivery from nearly 200 store locations in partnership with service providers including Shipt, deliv, Roadie, Uber, and others. This is in addition to the company’s ClickList and Harris Teeter ExpressLane locations – Kroger’s personalized, order-online service – now available to customers in more than 900 stores. This service will be available in more than 1,000 locations by the end of the year. In Kroger’s third quarter, reported on September 8, 2017, digital revenue was up 126%, driven by ClickList sales.

The company plans to pilot Ralphs delivery Powered by Instacart in Los Angeles, San Diego, Orange County, Pasadena, San Fernando Valley, Thousand Oaks and Beach communities by the end of November.

About Kroger
At The Kroger Co., we are dedicated to our purpose: to Feed the Human Spirit™. We are 450,000 associates who serve nearly nine million customers daily in 2,793 retail food stores under a variety of local banner names in 35 states and the District of Columbia. Our Family of Companies operates an expanding ClickList offering – a personalized order online service – in addition to 2,258 pharmacies, 783 convenience stores, 307 fine jewelry stores, 222 retail health clinics, 1,472 supermarket fuel centers and 38 food production plants in the United States. Our Company has been recognized as one of America’s most generous companies for our support of more than 100 Feeding America food bank partners, breast cancer research and awareness, the military and their families, and more than 145,000 community organizations including schools. As a leader in supplier diversity, we are a proud member of the Billion Dollar Roundtable.

About Instacart
Instacart helps people cross grocery shopping off their to-do lists with just a few clicks. Customers use the Instacart website or app to fill their virtual shopping cart with items from their favorite, local stores and Instacart connects them with shoppers who hand pick the items and deliver them straight to their door. Founded in San Francisco in 2012, Instacart has quickly scaled to over 150 markets nationwide and partnered with retailers across the United States, including popular national chains as well as local, regional grocers. By combining a personal touch with cutting-edge technology, Instacart offers customers a simple solution to save time and eat fresh food from the most trusted grocery brands. Instacart is the only grocery service that can meet today’s on-demand lifestyle by delivering in as little as one hour. First delivery is free at www.instacart.com.

SOURCE: The Kroger Co.

Kroger announces management changes in Ralphs

CINCINNATI, 2016-Jun-25 — /EPR Retail News/ — The Kroger Co. (NYSE: KR) today announced the retirement of Ralphs division President Donna Giordano, and the promotion of Valerie Jabbar to succeed her. Ms. Jabbar currently serves as vice president of merchandising for Ralphs.

Donna Giordano will retire from the company after 44 years of service, effective July 23.

“Donna’s distinguished leadership has helped Ralphs continue to grow, serve more customers in the highly-competitive Southern California market, and help Kroger across our business,” said Rodney McMullen, Kroger’s chairman and CEO. “She is respected throughout the industry and among our associates for her strategic leadership and engagement in the communities we serve. The entire Kroger family thanks Donna for her many contributions and wishes her and her family all the best in retirement.”

Ms. Giordano joined the company’s King Soopers banner as a courtesy clerk in 1972, while still in college. She was named store manager at King Soopers in 1982, and later held various director-level positions in key areas, including advertising, bakery, general merchandise, grocery, and pharmacy.  In 1999, Ms. Giordano was promoted to vice president of sales & marketing of King Soopers.  She was promoted to president of QFC in 2002 before being named to her current role in 2011.

Ms. Giordano volunteers with the Network of Executive Woman and is a past board member of the Orange County Girl Scouts. She is currently president of the Western Association of Food Chains (WAFC), where she has been a board member since 2005.

Ms. Giordano and her husband, Mario, plan to travel and spend time with their daughters Amber and Aubrey who reside in Seattle.

Valerie Jabbar Promoted to President of Ralphs

Kroger promoted Valerie Jabbar to serve as president of the company’s Ralphs division, effective July 23.

“Valerie is an exceptional leader who is passionate about developing associates and serving our customers and communities,” said Mr. McMullen. “She brings to her new role broad retail experience and a deep commitment to putting our customers first. We look forward to her continued leadership at Ralphs.”

Ms. Jabbar began her career with the company in 1987 as a clerk in the Fry’s division. She held numerous leadership roles at Fry’s, including assistant store director, category manager, and drug and general merchandise coordinator.  From 2002 – 2010, she served in a variety of drug and general merchandising leadership roles at Kroger’s general office in Cincinnati and in the Fry’s division. She was named Fry’s district manager  in 2010, and was promoted to serve as vice president of merchandising to the Mid-Atlantic division in 2012. Ms. Jabbar was promoted to her current role in the Ralphs division in 2013.

Every day, the Kroger Family of Companies makes a difference in the lives of eight and a half million customers and 431,000 associates who shop or serve in 2,778 retail food stores under a variety of local banner names in 35 states and the District of Columbia. Kroger and its subsidiaries operate an expanding ClickList offering – a personalized, order online, pick up at the store service – in addition to 2,230 pharmacies, 785 convenience stores, 323 fine jewelry stores, 1,400 supermarket fuel centers and 38 food production plants in the United States. Kroger is recognized as one of America’s most generous companies for its support of more than 100 Feeding America food bank partners, breast cancer research and awareness, the military and their families, and more than 145,000 community organizations including schools. A leader in supplier diversity, Kroger is a proud member of the Billion Dollar Roundtable.

Contact:

Call Center
(Open Mon. – Fri. 8 a.m. – 9 p.m. EST)
1-866-221-4141

Mail
The Kroger Co.
Customer Relations
1014 Vine Street
Cincinnati, Ohio 45202-1100

Corporate Switchboard
(513) 762-4000

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@Kroger #announces management changes in @Ralphs

Kroger announces management changes in Ralphs

 

SOURCE: The Kroger Co.

Ralphs and other Kroger-family stores to raise money in support of the USO

Honoring Our Heroes Campaign Will Raise Funds to Assist Military Programs through the USO

LOS ANGELES, 2016-May-31 — /EPR Retail News/ — Ralphs invites customers to join in supporting the men and women of the armed forces and their families during its annual Honoring Our Heroes campaign in partnership with the USO.

To honor our heroes, Ralphs and other Kroger-family stores, together with customers and employees, are raising money to support the USO’s broad range of programs that assist service members and their families. Since 2010, The Kroger Co., of which Ralphs is a division, has provided more than $12 million to support the USO – the largest cumulative gift to the USO in the organization’s history.

This year, customers and associates of Ralphs will be able to show their support for our service men and women from May 25 to July 19 by donating their spare change in specially-marked coin boxes at the check stands in all Ralphs supermarkets. One-hundred percent of all donations will go to the USO.

“The USO supports our military and their families in so many ways—from being right there for the wounded, injured and ill, to helping those who are on deployment record a bed time story for their children,” said Kendra Doyel, Ralphs’ vice president of  corporate affairs. “The USO connects with our service men and women every step of the way, and Ralphs is proud to honor our troops and veterans by supporting them.”

Honoring Ralphs’ Heroes
Ralphs is also recognizing company employees and their families who are active and former military members, including Joseph Humphries who works at the Ralphs at 1500 Moorpark Road in Thousand Oaks.

Humphries is United States Navy veteran, who was wounded in Afghanistan. He says working Ralphs has helped ease his transition from active duty in the military to civilian life because Ralphs is a “military friendly” company.

“My managers at Ralphs have been very accommodating and understanding,” says Humphries, who served in the Navy from 2007 to 2010 and was assigned to the aircraft carrier USS Ronald Reagan.

Customers can read more stories like Joseph Humphries’, and learn how to volunteer with the USO or make a donation, by visiting www.honoringourheroes.com.

About Ralphs
Ralphs Grocery Company was founded in 1873 and currently operates 204 supermarkets from its headquarters in Los Angeles. Last year, Ralphs contributed more than $6 million to support education, hunger relief, women’s health and local nonprofit organizations in the communities served by the company’s stores. Ralphs is a subsidiary of The Kroger Co., (NYSE:KR), one of the nation’s largest food retailers, based in Cincinnati, Ohio. For more about Ralphs, please visit our web site at www.ralphs.com.

SOURCE Ralphs Grocery Company

 

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Ralphs and other Kroger-family stores to raise money in support of the USO

Ralphs and other Kroger-family stores to raise money in support of the USO

Diabetes Awareness Month: Ralphs and Food 4 Less invite their customers to be part of the Stop Diabetes® movement

LOS ANGELES, 2015-10-15 — /EPR Retail News/ — As part of their Diabetes Awareness Month activities, supermarket partners Ralphs and Food 4 Less are inviting their customers to be part of the Stop Diabetes® movement.

November is Diabetes Awareness Month and from October 14 through November 10, Ralphs and Food 4 Less are offering their customers the opportunity to help in the fight to stop diabetes by donating their spare change in specially-marked coin boxes located at the check stands in all Ralphs and Food 4 Less stores in Southern California. Also collecting funds to help stop diabetes will be 14 Food 4 Less stores serving the greater Chicago area, and 22 Foods Co stores serving Central and Northern California.

All funds raised will be donated to the American Diabetes Association (ADA) in support of its mission to prevent and cure diabetes and to improve the lives of all people affected by diabetes.

“Ralphs and Food 4 Less are proud to support the ADA’s efforts,” said Kendra Doyel, vice president of Corporate Affairs for Ralphs and Food 4 Less. “We hope our support of the ADA and our ongoing commitment to help stop diabetes will encourage, inspire and empower people to live healthy lifestyles.”

Ralphs and Food 4 Less are also supporting Diabetes Awareness Month by serving as a Presenting Sponsors of this year’s ADA Los Angeles Step Out: Walk to Stop Diabetes fundraising and awareness walk on November 14 in Griffith Park. In addition to financial support, Ralphs and Food 4 Less are donating diabetes friendly snacks for walk participants to enjoy.

About Ralphs Grocery Company
Ralphs Grocery Company was founded in 1873 and currently operates 207 supermarkets from its headquarters in Los Angeles. Last year, Ralphs contributed more than $6 million to support education, hunger relief, women’s health and local nonprofit organizations in the communities served by the company’s stores. Ralphs is a subsidiary of The Kroger Co., (NYSE:KR), one of the nation’s largest food retailers, based in Cincinnati, Ohio. For more about Ralphs, please visit our web site at www.ralphs.com.

About Food 4 Less
Headquartered in Los Angeles, Food 4 Less operates 131 price-impact, warehouse-format supermarkets under the banners Food 4 Less in Southern California, Illinois and Indiana, and Foods Co in Central and Northern California. Food 4 Less is a subsidiary of The Kroger Co., (NYSE:KR), one of the nation’s largest grocery retailers, headquartered in Cincinnati, Ohio. For more information about Food 4 Less, please visit our website at www.food4less.com.

SOURCE: Ralphs Grocery Company; Food 4 Less