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IKEA kitchen cabinets ranked “Highest in Customer Satisfaction with Kitchen Cabinets” by global marketing information company J.D. Power

CONSHOHOCKEN, PA, 2014-7-11 — /EPR Retail News/ — IKEA kitchen cabinets were recently ranked “Highest in Customer Satisfaction with Kitchen Cabinets” by J.D. Power, a global marketing information company that represents the voice of the customer.

The J.D. Power 2014 U.S. Kitchen Cabinet Satisfaction StudySM measured customer satisfaction using five factors: design, ordering and delivery, price, operational performance, and warranty. IKEA ranked highest in overall customer satisfaction with a score of 789 on a 1,000-point scale*. In particular, IKEA scored highest in two factors regarding its kitchen cabinets: affordable pricing and warranty. The IKEA AKURUM kitchen system comes with a 25-year limited warranty.

“Kitchen cabinets are a big, long-term investment for homeowners and we believe that everyone should have access to ones that are high-quality, beautiful and affordable,” said Patty Lobell, Sales Manager, IKEA U.S. “We’re incredibly proud that for the second time in three years, our customers have given our kitchen cabinets the top ranking.”

Consumers can find tools to help create their dream kitchens at Details about IKEA kitchen service offerings, including measuring, planning, professional installation, total project management, and home delivery, are also available on the site. Additionally, shoppers can check out the IKEA kitchen inspiration flyer at through July 29.

IKEA is also currently offering savings of up to 20% on a new kitchen**, valid through Sunday, August 24, 2014. Customers can save 10% on their entire kitchen purchase when they spend $3,500 or more on a new kitchen and 20% when they spend $4,500 or more.

* IKEA received the highest numerical score among cabinetry brands in the proprietary J.D. Power 2014 Kitchen Cabinet Satisfaction StudySM. Study based on 1,740 consumer responses measuring 10 companies and measures opinions of consumers who purchased kitchen cabinets within the previous 12 months. Proprietary study results are based on experiences and perceptions of consumers surveyed January-March 2014. Your experiences may vary. Visit

** Includes free-standing kitchens, AKURUM cabinets, fronts, cover panels, moldings, drawers, hinges, countertops, knobs and handles, appliances, sinks, faucets, RATIONELL interior organizers and FASTBO wall panels. IKEA FAMILY membership required to receive kitchen discount at IKEA College Park and IKEA Portland.

IKEA strives to be ‘The Life Improvement Store,’ and since its 1943 founding in Sweden, has offered home furnishings of good design and function, at low prices so the majority of people can afford them. There are currently more than 340 IKEA stores in 43 countries/territories, including 38 in the U.S. IKEA, the world’s leading home furnishings company, incorporates sustainable efforts into day-to-day business and supports initiatives that benefit children and the environment. For more information, go to

Press Contact: Wendy Joong


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