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CVS Health announces CVS Caremark URAC accreditations in Health Call Center

WOONSOCKET, R.I., 2016-Nov-03 — /EPR Retail News/ — CVS Health (NYSE: CVS) announced today (Nov. 2, 2016) that pharmacy benefits manager CVS Caremark has earned URAC accreditations in Health Call Center for its Pharmacy Advisor counseling program as well as in Pharmacy Benefit Management and Drug Therapy Management. By achieving this status, CVS Health has demonstrated a comprehensive commitment to quality care, improved processes and better patient outcomes. URAC is the independent leader in promoting health care quality through accreditation, certification and measurement.

“At CVS Health, we are proud to earn accreditations from URAC in these three categories, which emphasize our commitment to providing high quality pharmacy benefit management support including coordinated patient care and outstanding customer service to our millions of members,” said Jonathan Roberts, President of CVS Caremark. “These services are especially important for our members with complex, chronic conditions who may struggle with their medication regimens and disease management.”

CVS Caremark works with employers, health insurance companies, the government and other health benefit program sponsors to design and administer prescription coverage plans. This includes formulary management, discounted drug purchase arrangements and clinical services and drug therapy management. In addition, CVS Caremark’s Pharmacy Advisor program call center offers personalized care to members with chronic conditions through a combination of targeted live outbound calls and inbound call access. Members have the opportunity to have a discussion with a clinical pharmacist about topics that include the rationale behind prescribing the medication and potential issues that may affect adherence, such as side effects.

“URAC accreditation shows that CVS Health is a pharmacy benefit management organization able to adhere to standards that cover important aspects of care such as claims processing, developing proper drug formulary and consumer access,” said URAC President and CEO Kylanne Green. “Quality policies and procedures are paramount as the price and complexity of medications rise. CVS Health chose to demonstrate their performance through URAC’s independent accreditation of their services.”

The URAC accreditation process demonstrates a commitment to quality services and serves as a framework to improve business processes through benchmarking organizations against nationally recognized standards. URAC’s Health Call Center Accreditation ensures that registered pharmacists or other validly licensed individuals perform the clinical aspects of health education services in a manner that is timely, confidential, and includes medically appropriate care and treatment advice. In addition, URAC’s Pharmacy Benefit Management Accreditation sets standards for pharmacy distribution channels, customer service and drug use management. The Drug Therapy Management Accreditation standards also assess a range of professional activities, including formulating medication treatment plans, monitoring efficacy and safety of medication therapy and enhancing medication adherence through patient education.

About URAC

Founded in 1990, URAC is the independent leader in promoting healthcare quality through accreditation, certification and measurement. URAC is a nonprofit organization developing evidence-based measures and standards through inclusive engagement with a range of stakeholders committed to improving the quality of healthcare. Our portfolio of accreditation and certification programs span the healthcare industry, addressing healthcare management, healthcare operations, health plans, pharmacies, telehealth providers, physician practices, and more. URAC accreditation is a symbol of excellence for organizations to showcase their validated commitment to quality and accountability.

About CVS Health
CVS Health is a pharmacy innovation company helping people on their path to better health. Through its more than 9,600 retail pharmacies, more than 1,100 walk-in medical clinics, a leading pharmacy benefits manager with nearly 80 million plan members, a dedicated senior pharmacy care business serving more than one million patients per year, and expanding specialty pharmacy services, the Company enables people, businesses and communities to manage health in more affordable and effective ways. This unique integrated model increases access to quality care, delivers better health outcomes and lowers overall health care costs. Find more information about how CVS Health is shaping the future of health at

Media Contact:
Christina Beckerman
CVS Health
(401) 770-8868


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