Carrefour’s Livraison Express service rolled out in Lyon

Carrefour’s Livraison Express service rolled out in Lyon

 

Paris, 2017-Apr-08 — /EPR Retail News/ — Launched in 2016 in Paris and adopted by several thousand consumers, the service, along with its dedicated app, is being rolled out in Lyon.

What is Livraison Express?
With Livraison Express, customers can now have around 3,000 everyday products delivered to them within the hour, and can select a 30-minute delivery slot.
Livraison Express offers a wide selection of fresh produce (more than 50 types of fruit and vegetables available), grocery products and a few everyday non-food products (health and beauty, household etc.). Delivery costs €4.90.

So, how do you order?
Customers can purchase their items 24/7 at livraisonexpress.carrefour.fr, and will soon be able to use the dedicated “Livraison Express” app (iOS and Android) with the option of tracking their deliveries in real time.
They can have their shopping delivered 9.00 am to 10.00 pm, Monday to Saturday by French start-up “Stuart” – a delivery service that specialises in deliveries by bicycle and cargo bike.

Who is Livraison Express for?
By offering short half-hour delivery slots for its express delivery service, Carrefour is meeting the needs of city-dwellers who really appreciate being able to choose when they can expect their shopping.
This service is offered in Paris, Neuilly, Levallois, Malakoff, Vanves and Bagnolet and will be extended to Lyon in May 2017.

For all request about the Carrefour Group (sales, financial results, governance, international,…), please contact the Carrefour Group media relations office:

. By phone:

Switchboard: +33 (0)1 41 04 26 00

For journalists: +33 (0)1 41 04 26 17

. By e-mail: presse_groupe@

Source: Carrefour Group

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Carrefour’s initiatives to fight against food waste around the world

Boulogne-Billancourt, FRANCE, 2016-Oct-18 — /EPR Retail News/ — Carrefour is continuing with its commitment to tackling food wastage: the Group wants to reduce the quantity of the food that it wastes by 50% by 2025. In all of the countries in which Carrefour operates, we are implementing major initiatives and testing innovative solutions which will be unveiled on World Food Day.

“Regal Days” in Belgium
On 14, 15 and 16 October, Carrefour Belgium will be taking part in the “Regal Days” – the first edition of the Walloon initiative to tackle food wastage. The aim is to make sure that as many Walloons as possible are aware of this issue and to provide stakeholders involved in the food chain who are already committed to this initiative with a showcase.
Our customers can, for example, contribute to the drive to tackle food wastage by using the anti-wastage terminal where they can purchase repackaged fruit and vegetables at low prices. And the Mons Carrefour hypermarket has the distinction of having its own on-site kitchen where customers can buy dishes prepared using unsold fruit and vegetables.

#NoTiresComida in Argentina
Carrefour Argentina, working alongside the FAO (United Nations’ Food and Agriculture Organisation), Argentina’s Ministry for Agriculture and Industry and a number of other stakeholders in the sector have set up National Anti-Food Wastage Day. Using the hashtag #NoTiresComida (#DontWasteFood), this campaign sets out to raise consumers’ awareness. Awareness-raising initiatives will run from 12 October to 9 November in 588 Carrefour stores.

“Food Waste Journey” in China
Carrefour China and Carrefour China Foundation for Food Safety are running an anti-food wastage initiative from October 2016 until June 2017 in all of its hypermarkets and in 16 convenience stores. Throughout this awareness-raising campaign, experts will be advising customers on how best to store fruit and vegetables.

“Call for Projects – click food power” in Taiwan
Carrefour Taiwan has opened the first “anti-wastage” restaurant: dishes are prepared using unsold foodstuffs that are still safe to eat, recovered from its stores and partner wholesalers. Menus are €2 per person. 20 disadvantaged young people have also been given training. Carrefour is the first retailer to donate unsold food in Taiwan. Just in front of the restaurant there is a “Community Share Fridge”, containing free food available for anyone in need.

Furthermore, with the national “Call for Projects – click food power” initiative, Carrefour Taiwan and the Carrefour Foundation will select ten NGO projects focused on tackling food wastage. Candidates have from 16 October until 25 December to submit their projects. At the end of this campaign, customers will be able to vote online for their favourite project. The five projects with the highest number of votes will receive awards from the Carrefour Foundation.

Fun events in France to raise people’s awareness
Carrefour has a ready distributed an educational Happy Families card game – the “Super Malins”. In the game, the Super Bricoolos, Packmen and Recygolos families discuss simple tips for finding numerous ways to tackle wastage, while having fun at the same time.
What’s more, from 17 to 22 October, customers will be able to enjoy awareness-raising campaigns and educational workshops for their children as they shop in Market stores.

From 13 to 15 October, the Montesson hypermarket will be featuring an anti-wastage route in its store, showcasing innovative initiatives that Carrefour is implementing in all the countries in which it operates. Anti-wastage buffet evenings devised by renowned chefs working with charity caterers in Montesson, Bordeaux, Lille, Aix-en-Provence and Ecully on the outskirts of Lyon. Throughout the day on Saturday 15 October, customers from the five hypermarkets staging these charity buffets will be able to take part in cooking lessons and anti-wastage workshops. Get more tips at www.carrefour.fr/tousconsomalins.

For all request about the Carrefour Group (sales, financial results, governance, international,…), please contact the Carrefour Group media relations office:

. By phone:

Switchboard: +33 (0)1 41 04 26 00

For journalists: +33 (0)1 41 04 26 17

. By e-mail: presse_groupe@carrefour.com

Source: Carrefour

Carrefour’s first hackathon: leveraging data to enhance the customer experience

Boulogne-Billancourt, FRANCE, 2016-Oct-04 — /EPR Retail News/ — The idea behind it was to come up with new solutions for enhancing the customer experience and leverage data to predict new trends. The teams selected get to join an incubator for 10 weeks and are given the opportunity to transform their prototypes into tangible concepts.

Data professionals from a wide range of backgrounds – developers, marketing specialists, data scientists, etc. – were in Paris on 23, 24 and 25 September to take part in Carrefour’s first hackathon. With the underlying theme being leveraging data to enhance the customer experience, they were asked to think about new solutions for the retail sector that could cater to new consumer trends.

The extremely varied projects included solutions for helping customers to create shopping lists, ways to tackle food waste and approaches to enhancing customer service and developing customer loyalty, as well as ways to provide a more interactive experience for customers as they make their way through the store. Carrefour also provided participants with a certain amount of data gleaned from Carrefour.io – its new cloud-based platform – to help them develop their algorithms.

Of the 18 teams taking part – the majority of which were put together during the evening itself – six were selected to join an incubator as part of a mentoring programme organised by Carrefour. Starting 26 September for a 10-week period, they’ll be able to take their concepts further, and develop them into concrete applications.

The hackathon was a completely original event, very much in line with the Open innovation approach championed by the retailer. Indeed, Carrefour has made digitising its services one of the main pillars of its growth. It is underpinned by a multi-format, multi-channel model designed to improve the customer experience on an ongoing basis.

For all request about the Carrefour Group (sales, financial results, governance, international,…), please contact the Carrefour Group media relations office:

. By phone:

Switchboard: +33 (0)1 41 04 26 00

For journalists: +33 (0)1 41 04 26 17

. By e-mail: presse_groupe@carrefour.com

Source: Carrefour

 

Carrefour’s commitment to its purchasing practices and its suppliers recognized at the 3rd SME and Innovation Trade Show

Boulogne-Billancourt, FRANCE, 2016-Jun-02 — /EPR Retail News/ — Over 500 SMEs came together to present their latest product innovations.

On this occasion, Pierre Pelouzet, Business Mediator, operating under the authority of the Minister for the Economy, Industry and Digitalization, awarded Noël Prioux, Executive Director of Carrefour France the Responsible Supplier Relations Label. This label recognizes Carrefour’s commitment to its purchasing practices and its suppliers (see focus below).

In 2016, Carrefour steps up its SME plan
The leading distributor of food products from French SMEs, Carrefour has 5,000 SME partners throughout French territory with sales that increased by 8% in 2015 (source: Nielsen), for the second year running. In 2014, Carrefour launched its SME plan for sustainable relations with its partners.
On the occasion of the SME trade show, feedback on the four major new initiatives developed in 2016:
– A €10 million fund to support SME investments and finance loans at very attractive rates
– The INNBOX, a support service to help SMEs develop their innovations (marketing, design, communication, quality, etc.). Carrefour thereafter promises to offer these products exclusively in its stores. Twenty businesses were selected to receive this support in 2016.
– Two spaces evaluating and simplifying communication with SMEs:

o The Site Drive for evaluation of the most innovative SME products
o Dedicated access on the portal Carrefour.fr for direct communication with Carrefour and finding out about new products produced by SMEs (useful contacts, submission of files on-line as part of tenders, etc.)

Organic Produce and Export given pride of place at the third SME Trade Show
This year, Carrefour decided to focus the spotlight on organic products and export, two major avenues of development for French SMEs. In a context of strong growth in the organic market (up 10% per year since 2012), Carrefour is today the leading generalist retailer of organic products in France (source: Nielsen). A major opportunity for over 200 SMEs, which will present their offerings at the SME trade show, and an opportunity for the brand to strengthen its sourcing.
Conferences, meetings, speed-dating, the trade show also featured a series of highlights devoted to the influence of French SMEs internationally.

The SME and Innovation awards for the best innovation
Because SMEs are real hotbeds of innovation, Carrefour has acknowledged its partners’ achievements again this year. Eight awards were made in the “Innovation “ and “CSR” categories to the most innovative SMEs. A “favourite” trophy was also awarded at the trade show on the basis of visitors’ votes.
The following are the winners of this third trade show:

Innovation Awards
> “Nutrition-Naturalness” category
BC BIO for its gluten free, fresh, organic pizza
> “Practicality” category
BOOKEEN for its solar charging e-reader cover
> “Format-Packaging” category
Laboratoires VITARMONYL for Infuz
> “Recipe-Ingredient”
SACRE WILLY for its red fruit cream cheese
> “Gastronomy-Terroir” category
CONVIVIAL for its Auvergne recipe meatballs

CSR Awards
> “Local supply” category
SCOP-TI for its Tisanes
> “Anti-wastage” category
Gillot for its value creation process in respect of raw milk and recycling
> “Biodiversity” category
TRESCARTE for its agro-ecological green lentils

Key figures for 2015
> Over 1/3 of Carrefour’s sales made with SMEs
> Sales in 2015: up 8% in 2015
> 1,000 products listed following the 2015 trade show
> Ten regional trade fairs throughout France in 2015
> 60,000 local products listed (85% food, 15% non food)

SOURCE: CARREFOUR

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Carrefour’s commitment to its purchasing practices and its suppliers recognized at the 3rd SME and Innovation Trade Show

Carrefour’s commitment to its purchasing practices and its suppliers recognized at the 3rd SME and Innovation Trade Show