Wellington, New Zealand, 2015-3-13 — /EPR Retail News/ — Foodstuffs is committed to ensuring Kiwi families can have confidence in the infant formula purchased from our stores. While the Police assess the risk of the contamination threat being carried out as low we are still taking the threat very seriously and are putting in place all possible precautions to protect customers.
We are doing everything we can to ensure the product is safe and is not able to be tampered with. Across our stores we have put additional security and controls in place to safeguard the product and make sure it is protected and delivered to customers securely. This means all customers entering a Foodstuffs store will be subject to heightened surveillance and there will be higher security in-store.
All Foodstuffs stores will be providing the Ministry for Primary Industries (MPI) consumer guide which will provide customers with details on how to check the product they are purchasing is safe and has not been tampered with.
We know that families will want to ensure they have an ongoing safe supply for their children, and we are committed to managing infant formula supply to ensure product is available for all. To facilitate this, for now, we are limiting customer purchases to two tins per customer per product line.
Foodstuffs is liaising with the relevant authorities including MPI and the Police. MPI is the lead agency in this investigation so please contact them on 0800 00 83 33 for further information. We suggest customers go to the MPI’s www.foodprotection.govt.nz website for all available information on this issue.
As advised by MPI any customer who has a concern that their infant formula has been tampered with should call MPI on 0800 00 83 33 and they will advise of the appropriate actions that need to be taken. We would ask customers tonottake any suspect product back to their local store.
Any customer who has a concern about their child’s health should contact their health provider or go to their local Hospital Accident and Emergency immediately. Parents can also call Healthline on 0800 611 116 for health advice from experienced registered nurses who provide health information and recommend appropriate care to callers.
If you require support about what to feed your baby then Plunket is also available on 0800 933 922.
Foodstuffs New Zealand Ltd
Level 8, 45 Johnston Street
Lambton Quay, PO Box 5401
Wellington
Phone: +64 4 472 6435
Fax: +64 4 472 6412
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