PHOENIX, 2015-9-10 — /EPR Retail News/ — In partnership with Google Express, PetSmart®, the largest specialty pet retailer of services and solutions for the lifetime needs of pets, has been serving the on-demand delivery needs of pet parents for nearly a year with its same-day service in six cities across the nation serving thousands of store-to-door customer deliveries per week in San Francisco, Los Angeles, New York, Boston, Chicago and D.C. Today, the two companies announce that they are expanding with overnight service in Chicagoland and a five-state Midwest region (120-mile radius from Chicago) in Illinois, Indiana, Wisconsin, Michigan and Ohio serving 25 million people.
“Our same-day and overnight services, combined with the buy online in-store pickup option made available at all PetSmart stores nationwide in the fall of 2014, offer delivery options for pet parents when and where they want to shop for their various pet food and related pet-supply needs,” said Eran Cohen, executive vice president of customer experience, PetSmart, Inc. “Our on-demand store-to-door delivery gives pet parents the comfort that PetSmart can deliver on their immediate needs to keep their beloved pets happy and healthy – even at a moment’s notice.”
For both same-day and overnight service options, shoppers can purchase items for store-to-door delivery via the PetSmart-branded store on the Google Express website or the Google Express mobile apps for Android and iOS. Nearly all items available in PetSmart stores can be purchased and delivered through both services, giving pet parents expanded delivery options to meet their more immediate needs.
Google Express membership is $95/year with benefits including unlimited free delivery on eligible orders and the ability to share the membership with a household member. Non-members can also enjoy Google Express benefits by paying a $4.99 per store-to-door delivery fee on orders totaling $15 or more per store with a $3 small-order fee for orders under $15.
Google Express brings the speed of the web to shopping by helping people shop their favorite stores online — in a single place. When customers can’t make it into their local PetSmart store, the same-day and overnight services makes it easy for customers to order the items they need via mobile or desktop devices with on-demand delivery directly to their homes.
PetSmart, Inc. is the largest specialty pet retailer of services and solutions for the lifetime needs of pets. At PetSmart, we believe pets make us better people. That’s why we create more moments for people to be inspired by pets. This mission impacts everything we do for our customers, the way we support our associates, and how we give back to our communities. We employ approximately 53,000 associates, operate approximately 1,404 pet stores in the United States, Canada and Puerto Rico and approximately 202 in-store PetSmart® PetsHotel® dog and cat boarding facilities. PetSmart provides a broad range of competitively priced pet food and pet products and offers dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp day care services and pet adoption services in-store. Our portfolio of digital resources for pet parents – including PetSmart.com, Pet360.com and petMD.com – offers the most comprehensive online pet supplies and pet care information in the U.S. Through our in-store pet adoption partnership with independent nonprofit organizations, PetSmart Charities™ and PetSmart Charities™ of Canada, PetSmart helps to save the lives of more than 400,000 homeless pets each year. In addition, PetSmart supports organizations that make communities a better place to call home through our philanthropy program, PetSmart Gives Back™. By giving back to the communities where we live and work, PetSmart not only celebrates the power of pets to enrich people’s lives—we live it.