CarMax reaches agreement with the Federal Trade Commission regarding its advertising practices related to recalls

RICHMOND, Virginia, 2016-Dec-14 — /EPR Retail News/ — CarMax has reached an agreement with the Federal Trade Commission (FTC) to resolve an inquiry surrounding its advertising practices related to recalls. As part of the agreement, CarMax is not paying any fines to the FTC and will be modifying some language about recalls in its advertising.

“CarMax has led the industry in recall transparency. As soon as centralized recall information was made available by NHTSA, we believe we were the first to incorporate it into our advertising and sales process. We share vehicle specific open recall information in-store and online to ensure our customers know about open recalls prior to purchase. We will continue to make enhancements to our comprehensive recall disclosure program,” said Cliff Wood, Chief Operating Officer for CarMax.

More information about CarMax’s recall policy can be found here.

Contact Information:

Media Inquiries:
(855) 887-2915
PR@Carmax.com

Customer Relations:
(800) 519.1511

Marketing Vendor Inquiries:
marketing_carmax@carmax.com

Source: CarMax

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