Tesco further improves the service it provides customers

CHESHUNT, England, 2017-Apr-07 — /EPR Retail News/ — Tesco has today (5 Apr 2017) made changes to the way it runs some of its stores, as it looks to further improve the service it provides customers.

Last year, Tesco announced changes to help simplify how its stores are operated with the aim of improving customers’ shopping trip.

The changes have made a real difference and Tesco is now looking at further improvements to the service model within its UK stores. In particular, moving from night-to-day replenishment in 69 stores, with eight of those stores reducing their trading hours. Tesco is also bringing together different service desks so that customers can get everything they need in one place.

Where similar changes have been made, Tesco has started to see the benefits of this simpler way of serving customers – it’s freeing up more time to focus on great service and is ensuring stores are at their best when they are at their busiest.

Tesco UK and ROI CEO, Matt Davies said:

“We’re committed to improving the way we serve our customers and this week have discussed making further changes in a number of UK stores with our colleagues.

“These changes will help us run these stores more simply and deliver the best possible service for customers. We appreciate these changes will impact the roles of some of our colleagues and we will work with them to ensure they are fully supported throughout this period.”

Tesco will look to implement the changes over the coming months.

The stores changing from 24 hour opening to 6am – midnight opening are:

  • Galashiels Extra
  • Holyhead Extra
  • Ilkeston Extra
  • Kilmarnock Extra
  • Falkirk Grahams Road
  • Folkestone
  • Edgware Road Metro
  • Worksop

Note to editors

  • Tesco announcement, made in January 2016, on 76 stores closing 24 hour trading here.

We are a team of 480,000 in 11 markets dedicated to serving shoppers a little better every day.

For more information please contact the Tesco Press Office on 01707 918 701

Source: Tesco