Germany’s largest savings bank extends IT outsourcing partnership with Diebold Nixdorf

HAMBURG, Germany, 2017-Apr-30 — /EPR Retail News/ — Hamburger Sparkasse (Haspa), Germany’s largest savings bank, has extended its successful IT outsourcing partnership with Diebold Nixdorf (NYSE: DBD), a global leader in driving connected commerce, for an additional seven years. This renewal builds on the 2005 agreement between the two companies in which Haspa outsourced a significant portion of its IT operations to Diebold Nixdorf. In the future, Diebold Nixdorf will also support Haspa in the migration of its core banking system from SAP to OSPlus from Finanz Informatik, the IT service provider of the Sparkasse Finance Group, through the establishment of a network infrastructure and new server landscape.

With this agreement, Diebold Nixdorf will support the decentralized IT operations for approximately 6,000 of Haspa’s work stations and the management of its self-service network of more than 800 systems, including cash management, network services, file and print services, the operation of servers for a range of applications, the management of middleware and database applications, and a user help desk.

“Drawing on Diebold Nixdorf’s expertise, this partnership has enabled us to ensure the consistent availability of our systems,” said Rudolf Hoyer, the head of information technology and organization at Hamburger Sparkasse. “In addition, Diebold Nixdorf has been supporting our efforts to further develop our technologies and infrastructure as well as in reducing costs.”

“We will continue to rely on Diebold Nixdorf’s expertise as we plan the migration of our core banking system,” added Frank Rollenhagen, deputy head of information technology and organization at Hamburger Sparkasse.

“The continuation of key partnerships with leading financial institutions, such as Haspa, is a key aspect of our services growth strategy,” said Olaf Heyden, Diebold Nixdorf senior vice president, services. “Through our comprehensive services portfolio, we are driving the future of consumer transactions by helping banks fully focus on their customers and facilitating the rapid transformation of financial institutions throughout the world.”

About Hamburger Sparkasse

With 140 branches, Hamburger Sparkasse AG (Haspa) is the leading bank for private customers and small and midsized enterprises in the Hamburg metropolitan area. Founded in 1827 to encourage saving, Haspa has since grown to become the bank for all residents of Hamburg – from young children with their first “MouseAccounts” to private banking customers. Half of all residents and half of all small and midsized enterprises in Hamburg are Haspa customers. Haspa employs 5,000 people and has 350 apprentice positions, making it one of the largest employers and training companies in the city. Haspa also takes corporate responsibility seriously and supports the local community with annual donations of around €5 million.

About Diebold Nixdorf

Diebold Nixdorf, Incorporated (NYSE: DBD) is a world leader in enabling connected commerce for millions of consumers each day across the financial and retail industries. Its software-defined solutions bridge the physical and digital worlds of cash and consumer transactions conveniently, securely and efficiently. As an innovation partner for nearly all of the world’s top 100 financial institutions and a majority of the top 25 global retailers, Diebold Nixdorf delivers unparalleled services and technology that are essential to evolve in an ‘always on’ and changing consumer landscape.

Diebold Nixdorf has a presence in more than 130 countries with approximately 25,000 employees worldwide. The organization maintains corporate offices in North Canton, Ohio, USA and Paderborn, Germany. Shares are traded on the New York and Frankfurt Stock Exchanges under the symbol ‘DBD’. Visit for more information.

SOURCE: Diebold Nixdorf

Media Relations:
Ulrich Nolte

Investor Relations:
Steve Virostek

Alibaba Group to host the quarter and fiscal year 2017 financial results conference call on May 18, 2017

Hangzhou, China, 2017-Apr-30 — /EPR Retail News/ — Alibaba Group Holding Limited (NYSE: BABA) today (April 27, 2017) announced that it will report its unaudited financial results for the quarter and fiscal year ended March 31, 2017 before the U.S. market opens on Thursday, May 18, 2017, and will hold a conference call to discuss the financial results at 7:30 a.m. U.S. Eastern Time (7:30 p.m. Hong Kong Time) the same day.

Details of the conference call are as follows:
International: +65 6713 5090
U.S.: +1 845 675 0437
U.K.: +44 203 621 4779
Hong Kong: +852 3018 6771
Conference ID: 12468148

A live webcast of the earnings conference call can be accessed at An archived webcast will be available through the same link following the call. A replay of the conference call will be available for one week (dial-in number: +61 2 8199 0299; conference ID: 12468148).

Please visit Alibaba Group’s Investor Relations website at on May 18, 2017 to view the earnings release and accompanying slides prior to the conference call.

About Alibaba Group

Alibaba Group’s mission is to make it easy to do business anywhere. The company aims to build the future infrastructure of commerce. It envisions that its customers will meet, work and live at Alibaba, and that it will be a company that lasts at least 102 years.

SOURCE: Alibaba Group Holding Limited

Investor Contact:

Rob Lin
Investor Relations
Alibaba Group Holding Limited

NCR’s manufacturing facility in Budapest delivers its 350,000th ATM in a record period of time

The facility continues to support NCR’s vision of introducing innovations to serve the global financial, retail and hospitality industry

BUDAPEST, Hungary, 2017-Apr-30 — /EPR Retail News/ — NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions, today (April 26, 2017) announced that its state-of-the-art manufacturing facility in Budapest has achieved the unique distinction of manufacturing its 350,000th ATM in a record period of just 11 years.

The Budapest facility remains NCR’s largest manufacturing facility in the world with over 750 employees and manufactures ATMs for the U.S., Europe, Middle East and Africa markets. In addition to ATMs, NCR also produces self-checkout and point-of-sale (POS) solutions for the retail and hospitality industries. To date, the facility has produced over 500,000 technology products and is constantly evolving its processes and collaborating with the regional design team to influence future innovations.

“This landmark achievement of producing 350,000 ATMs is a result of our investments in a world class facility, the untiring efforts of our team and the superior quality of products we bring to our customers across 100 countries,” said Zoli Kiss, senior director of operations, NCR Budapest. “This facility remains strategic to NCR’s global growth strategy and has been introducing innovative technologies for over a decade now to serve our retail, financial and hospitality customers the world over.”

This state-of-the-art ISO 50001 facility is BREEAM (Building Research Establishment Environmental Assessment Method) certified. In addition, it is strategically located near suppliers, customers and robust transportation and shipping hubs that help improve operational efficiency and enable faster delivery of innovative products.

About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Ga., with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Web site:
Twitter: @NCRCorporation

SOURCE: NCR Corporation

Media Contact
Rakesh Aulaya
NCR Corporation
9122. 619.545.83

honeybee™ and PwC partnership will see organisations create a more consistent and improved customer experience

London, UK, 2017-Apr-30 — /EPR Retail News/ — honeybee™, a pioneering digital platform, has today (April 25, 2017) announced a strategic alliance with PwC to transform the way people buy and sell. The combination of honeybee™ and PwC expertise and technology will help organisations create a more consistent and improved customer experience across all their channels to market.

This alliance will help organisations achieve growth by embedding a proven hybrid of digital and human experience into the sales process, focused on gaining a deep understanding of customer needs to improve their buying experience and satisfaction. This is underpinned by honeybee™’s unique approach to simplifying the sales journey, either in store or over the phone; a model learnt first-hand through its evolution within Dixons Carphone, where digital customer journeys have been live in the hands of over 5,000 store colleagues for over three years.

The importance of investing in staff and training is highlighted in PwC’s Total Retail 2017 report, which found that product knowledge is power, with 78% of consumers citing a “sales associates with a deep knowledge of the product range” as the most important factor when it comes to in-store retail experience.

honeybee™ will be part of PwC’s digital customer experience offering, enabling the business advisory firm to work with its clients to boost margins and sales by improving consistency in customer experiences, helping them become more successful in an increasingly competitive market. In addition to retail, sectors that could see benefits from this new alliance include automotive, retail banking, telecoms, energy, and consumer products including electronics and connected home technology suppliers.

Jon Andrews, Head of Technology and Investments, PwC commented:
“Revenue growth needs to be centred on customers – in order to grow, our clients must focus on the customer’s needs, no matter what the channel. This will be increasingly true as consumer spending power is squeezed by rising inflation. honeybee™’s platform directly addresses the opportunity to improve customer experience, opening up a multi-trillion dollar global market. Combining this technology with our industry knowledge and expertise in implementation means we can better help our clients achieve their growth aspirations.”

Graham Stapleton, Executive Chairman, honeybee™ comments:
“Investment in customer facing technology is long overdue but it requires a different approach. Whether selling face to face or over the phone, the power of bringing together the best of human empathy and sales skills, with technology’s agility and ability to personalise, can revolutionise the experience for customers and the results for businesses.”

“We are delighted that PWC shares our vision of revolutionising the way people buy and sell offline and are excited about creating a powerful alliance to help organisations transform not only the customer experience they deliver but equally their sales performance.”

Three Services, A Single Platform

Simplifying the sales journey to solve the problems of person-to-person selling, honeybee™ brings together three critical elements to offer clients an end-to-end solution: digital offline customer journeys; ‘no-code’ platform agility; and expert services.

  • Digital Offline Customer Journey honeybee™ is an intuitive platform that can be rapidly configured to meet the needs of customers, staff, and the wider brand. The solution covers every step of the end-to-end sales journey, analysing customer needs to help sales teams co-create a solution for the individual customer that best suits their needs.Working with PwC, honeybee™ will be utilised to optimise the customer interface and automate processes across the customer environment.
  • ‘No Code’ Platform Agility honeybee™’s revolutionary ‘no code’ approach eliminates the complexity of traditional IT solutions, allowing operational staff – rather than developers – to reconfigure sales journeys in real-time. Most importantly, the platform is the first to offer actionable data on all points of the customer’s journey, bringing the digital optimisation tools up to now only associated with the online channel, to the offline channel for the first time.Coupled with PwC’s digital capabilities and team of technologists with market-leading business transformation skills, honeybee™ allows rapid delivery of digitised experiences across multiple offline channels.
  • Expert Services Having the right technology in place is only half the issue solved. With significant expertise in designing, delivering and optimising digital transformation strategies in offline channels, honeybee™ brings a rapid return-on-investment, helping organisations take the solution to market in a fraction of the time it would take an in-house team. In the longer term, honeybee™ delivers sustainable business transformation by allowing companies to continually refine their processes as the market, and customers, evolve.Each engagement delivered by PwC and honeybee™ will utilise the behavioural science and analytics expertise within the specific industry’s customer journey, tailored to helping organisations achieve their strategic objectives.

Already recognised as leaders in the customer experience industry, PwC’s alliance with honeybee™ offers organisations an innovative solution that will allow them to better understand, and deliver on, the needs of their clients and their client’s customers. Ultimately, with improved customer experiences, PwC’s front-office solution will help businesses achieve top-line revenue growth whilst maximising bottom-line profitability.


About PwC

At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 157 countries with more than 223,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at

PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see for further details.

SOURCE: Dixons Carphone plc

Webhelp to introduce honeybee™ solution into contact centres through new partnership

London, UK, 2017-Apr-30 — /EPR Retail News/ — honeybee™, a pioneer set to transform the way people buy and sell, has today (April 25, 2017) announced a partnership with Webhelp, one of the world’s leading customer experience and business process outsourcers. The collaboration will see Webhelp introducing the honeybee™ solution into contact centres across the globe, improving the customer journey for organisations in a wide range of regions and industries.

Serving over 500 customers across 25 countries, Webhelp is committed to helping businesses provide the best possible level of customer service and believes honeybee™ can create a step change in this experience and the overall performance of phone-to-phone sales.

The partnership will kick-off with a roll out in a major European mobile network operator, following a successful trial which delivered significant benefits;

  • 57% improvement in sales conversions
  • 11% lift in transaction value
  • 70% reduction in time to competency for new employees

Whilst there has been substantial investment in call centre technology over the years, the focus has tended to be on dialer optimisation and campaign management rather than on the actual sales conversation. honeybee™ aims to revolutionise phone sales by delivering an end-to-end sales journey that has been built with the customer and sales colleague in mind, empowering the sales colleague to co-create a solution for a customer that is specific to that customer’s needs.

honeybee™ combines the benefits of technology with the power of human interaction to improve customer experiences and ultimately drive sales conversion and efficiency.

This digital approach to phone-to-phone selling also brings all the data and analytics benefits of online sales to the offline space for the first time, whilst honeybee™’s ‘no-code’ platform transforms the speed and cost of reacting to market and consumer demands, by allowing Webhelp to update and test new journeys in real-time.

David Turner, CEO of Webhelp UK, said:
 “Webhelp is very proud of its role as a technology enabler. Using technology to transform and simplify the customer journey has always been at the heart of Webhelp’s strategy. honeybee™ represents the opportunity for Webhelp to unlock even greater cost savings and efficiencies for its clients. As a multi-industry platform, the benefits of honeybee™ are immediately clear and Webhelp is excited to offer these advances to its diverse global client base.”

Graham Stapleton, Executive Chairman, honeybee™, commented:
“We are hugely excited about our partnership with Webhelp. They share our vision that the call centre experience can be transformed by our unique approach of creating technology that empowers sales colleagues to help find the right solution for their customers. An approach that has already delivered some significant results for Webhelp and promises to unlock a new era of customer satisfaction with call centre interactions.”

The honeybee™ Platform

Solving the problems of person-to-person selling, honeybee™ brings together three critical elements to offer clients an end-to-end solution: digital offline customer journeys; ‘no-code’ platform agility; and expert services.

  • Digital Offline Customer Journeyhoneybee™ is an intuitive platform that can be rapidly configured to meet the needs of customers, staff, and the wider brand. The solution covers every single step of the end-to-end customer journey, analysing customer needs to help sales team co-create a product package or tariff that best suits their specific needs.With honeybee™, Webhelp will be able to digitally-empower sales teams, allowing them to collect and analyse customer interaction data that can then be used to refine and automate processes for a slicker, more compelling customer experience.
  • ‘No Code’ Platform Agilityhoneybee™’s revolutionary ‘no code’ approach eliminates the complexity of traditional IT solutions, allowing operational staff – rather than developers – to reconfigure sales journeys in real-time. Most importantly, the platform is the first to offer actionable data on all points within the customer’s contact centre journey.
  • Expert ServicesHaving the right technology in place is only half the issue solved. Introducing digital journeys to sales staff requires business transformation. With significant expertise in designing, delivering and optimising digital transformation strategies, honeybee™ brings a rapid return-on-investment, helping organisations take the solution to market in a fraction of the time it would take an in-house team. In the longer term, honeybee™ can also create sustainable change by allowing businesses to continually refine their business processes as the market, and customers, evolve.


About Webhelp

Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.

From more than 25 countries with a 35,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage. We partner with some of the world’s most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.

Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world.

Webhelp is owned by its management and KKR, a leading global investment firm, as of March 2016.

More information can be found at

SOURCE: Dixons Carphone plc


Llanharry SPAR store in Wales raised £2,000 to purchase defibrillators for Welsh Hearts charity

Llanharry SPAR store in Wales raised £2,000 to purchase defibrillators for Welsh Hearts charity

Employees at the Llanharry SPAR store in Wales have helped to raise £2,000 to purchase lifesaving defibrillators for the charity, Welsh Hearts.

United Kingdom, 2017-Apr-30 — /EPR Retail News/ — The money was raised in just over six months through a series of fundraisers from local door-to-door raffle tickets to jam-packed charity discos at a local club.

Support for the Welsh Hearts charity kicked off last September and saw overwhelming contributions made by members of the public, local businesses and SPAR UK Partner, A. F. Blakemore’s charitable trust, the Blakemore Foundation.

The money raised for the Welsh Hearts charity has gone towards the cost of two new defibrillators. One is to be located at Llanharry SPAR and the other outside the local community centre.

Blakemore Retail SPAR Store Manager, Mike Jones, said: “I’d like to congratulate the SPAR team and in particular the organisers for raising a superb amount for the Welsh Hearts. I am humbled to know that the defibrillators will go on to become an essential piece of life-saving equipment in Llanharry for years to come. Thank you to everyone involved!”

SOURCE: Spar International


SPAR International
Tel: +3120 626 6749

Office Depot closes sale of its business in South Korea to Excelsior Capital Asia

BOCA RATON, Fla., 2017-Apr-30 — /EPR Retail News/ — Office Depot, Inc. (NASDAQ: ODP) today (April 26, 2017) announced that it has closed on the sale of its business in South Korea to Excelsior Capital Asia. Office Depot had previously disclosed its intention to sell substantially all of its international businesses under a process that began in 2016.

“This transaction follows on the recently announced agreement to sell our businesses located in Australia and New Zealand,” said Gerry Smith, chief executive officer for Office Depot. “We are now one step closer to achieving our goal of divesting substantially all of our international businesses in order to focus on the growth opportunities available in the North American market.”

Excelsior Capital Asia, a Hong Kong and Korea based direct investment firm, invests throughout Asia on behalf of major Korean institutions, pension funds and private family offices.

About Office Depot, Inc.

Office Depot, Inc. is a leading provider of products, services, and solutions for every workplace – whether your workplace is an office, home, school or car.

The company had 2016 annual sales of approximately $11 billion, employed approximately 38,000 associates, and served consumers and businesses in North America and abroad with approximately 1,400 retail stores, award-winning e-commerce sites and a dedicated business-to-business sales organization – with a global network of wholly owned operations, franchisees, licensees and alliance partners. The company operates under several banner brands including Office Depot, OfficeMax and Grand & Toy. The company’s portfolio of exclusive product brands include TUL, Foray, Brenton Studio, Ativa, WorkPro, Realspace and Highmark.

Office Depot, Inc.’s common stock is listed on the NASDAQ Global Select Market under the symbol “ODP.”

Office Depot is a trademark of The Office Club, Inc. OfficeMax is a trademark of OMX, Inc. ©2017 Office Depot, Inc. All rights reserved. Any other product or company names mentioned herein are the trademarks of their respective owners.


This communication may contain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements or disclosures may discuss goals, intentions and expectations as to future trends, plans, events, results of operations, cash flow or financial condition, or state other information relating to, among other things, Office Depot, based on current beliefs and assumptions made by, and information currently available to, management. Forward-looking statements generally will be accompanied by words such as “anticipate,” “believe,” “plan,” “could,” “estimate,” “expect,” “forecast,” “guidance,” “intend,” “may,” “possible,” “potential,” “predict,” “project,” “propose” or other similar words, phrases or expressions, or other variations of such words. These forward-looking statements are subject to various risks and uncertainties, many of which are outside of Office Depot’s control. There can be no assurances that Office Depot will realize these expectations or that these beliefs will prove correct, and therefore investors and stockholders should not place undue reliance on such statements.

Factors that could cause actual results to differ materially from those in the forward-looking statements include, among other things, impacts and risks related to the termination of the Staples acquisition, disruption in key business activities or any impact on Office Depot’s relationships with third parties as a result of the announcement of the termination of the Staples Merger Agreement; unanticipated changes in the markets for Office Depot’s business segments; the inability to realize expected benefits from the disposition of the European operations; fluctuations in currency exchange rates, unanticipated downturns in business relationships with customers or terms with the company’s suppliers; competitive pressures on Office Depot’s sales and pricing; increases in the cost of material, energy and other production costs, or unexpected costs that cannot be recouped in product pricing; the introduction of competing technology products and services; unexpected technical or marketing difficulties; unexpected claims, charges, litigation, dispute resolutions or settlement expenses; new laws, tariffs and governmental regulations. The foregoing list of factors is not exhaustive. Investors and stockholders should carefully consider the foregoing factors and the other risks and uncertainties described in Office Depot’s Annual Report on Form 10-K and Quarterly Reports on Form 10-Q filed with the Securities and Exchange Commission. Office Depot does not assume any obligation to update or revise any forward-looking statements.



Office Depot, Inc.
Richard Leland, 561-438-3796
Investor Relations
Karen Denning, 630-438-7445
Media Relations

Bartell Drugs to host a chain wide “Grand Event” with the biggest bargains to celebrate its 127th year anniversary

SEATTLE, 2017-Apr-30 — /EPR Retail News/ — For four generations, Bartell Drugs has been the leading drugstore for the residents of the Pacific Northwest.

To celebrate its 127th year, Bartells is planning a chain wide “Grand Event” with the biggest bargains of the year on thousands of fantastic products. The “Grand Event” runs April 30 through May 13.

In addition to the sales, 10 special in-store events are scheduled. These events will include activities such as free make-up demonstrations and manicures, sampling by several local vendors, and special give-aways. It all wraps up on May 13 with “Show Your Red Day.” All customers wearing red will receive a commemorative, limited-edition Seattle Chocolates Bartell chocolate bar (one per person with a minimum $15 purchase):

Sunday, April 30 – Lower Queen Anne store, 600 First Ave. North, Seattle

Monday, May 1 – Tacoma store, 3601 6th Ave., Tacoma

Thursday, May 4 – North Bend store, 248 Bendigo Blvd. South, North Bend

Friday, May 5 – Edmonds store, 23028 100th Ave. West, Edmonds

Saturday, May 6 – Bellevue Village store, 10116 NE 8th St., Bellevue

Tuesday, May 9 – Jefferson Square store, 4706 42nd Ave. SW, Seattle

Wednesday, May 10 – Sammamish Highlands store, 526 228th Ave. NE, Sammamish

Thursday, May 11 – Downtown store, corner of 5th & Olive, Seattle

Friday, May 12 – Fairwood store, 17254 140th Ave. SE, Renton

Saturday, May 13 – University Village store, 2700 NE University Village St., Seattle

All events run from 11:00 a.m. to 3:00 p.m.

As part of the celebration and to emphasize Bartell’s commitment to the community, we have donated more than 500 “Clean Kits,” packets filled with some of the top needed personal care products, to Seattle’s Union Gospel. Bartell staff will be passing out the kits at the Georgetown “Tiny Village” on Thursday, May 4 beginning at 8:30 a.m. along with special Bartell Birthday cookies and hot chocolate for encampment residents. Representatives from SUGM will also be on-hand on May 11 at our Fifth and Olive store to educate about its mission helping the city’s homeless. Customers will also have the opportunity to purchase items at the store for distribution to area needy.

“Bartell Drugs has been integral part of the community for four generations,” says Bartell Senior Communications Manager, Ric Brewer. “We want to demonstrate this connection with our annual sales event for our dedicated customers, and by giving back by providing needed items to some of the most vulnerable in our community with Seattle’s Union Gospel Mission.”

About Bartell Drugs:
Family-owned since 1890, Seattle-based Bartell Drugs is proud of its more than 127-year history based here in the Northwest. Four generations of the Bartell family have continuously focused on the future — and how the drugstore chain can better serve its customers. With exceptional customer service, locally made products and a focus on your overall wellbeing, Bartell Drugs is here to help. Operating 65 locations in King, Snohomish and Pierce counties, it is the nation’s oldest family-owned drugstore chain.  For more information on Bartell Drugs, visit

SOURCE: Bartell Drugs

Media Contact:
Ric Brewer, Senior Communications Manager, Bartell Drugs
206-933-9416 or