- Finnish food retail sector still in beginner phase of digital maturity
- Alko exceeds expectations with precise digital product information
- Top positions in Finnish food retail, e-commerce and Nordics e-commerce
Jena, Helsinki, 2018-Mar-08 — /EPR Retail News/ — Finnish state owned monopoly for retailing alcoholic drinks, Alko, was announced Digital Leader of Nordics brands in e-commerce. Additionally, the Intershop-based web shop was granted more top positions for the industry sectors “food retail” and “e-commerce” in Finland.
In comparison to other Finnish brands, Alko’s web shop offers dedicated product information, relevant pictures and adjoining data to the catalogs in the most appealing way. Basic but crisp e-commerce functionality resulted in superior customer satisfaction. A wish list, a detailed shopping basket, a real-time chat service and feedback form have proved to be beneficial to sell alcoholic products in a challenging environment of government regulations.
The shop was already awarded “IT project of the Year 2017” for its omnichannel initiative. Paula Kujansivu, Vice President, Online and Supply Chain at Alko Oy: “We see our customers appreciating our offering well in our daily business and we will improve the online shopping experience based on our customers’ feedback. Getting it acknowledged also by standards of sophisticated scale is additionally motivating for us in terms of exceeding those expectations.”
Axel Köhler, COO at Intershop, adds: “A state-of-the-art technology, combined with skilled implementation talents, resulted in a successful e-commerce business. Intershop´s software is built to deliver exactly this.”
Intershop Communications AG (founded in Germany 1992; Prime Standard: ISH2) is the leading independent provider of omni-channel commerce solutions. Intershop offers high-performance packaged software for internet sales, complemented by all necessary services. Intershop also acts as a business process outsourcing provider, covering all aspects of online retailing up to fulfillment. Around the globe more than 300 enterprise customers, including HP, BMW, Würth, and Deutsche Telekom run Intershop solutions. Intershop is headquartered in Jena, Germany, and has offices in the United States, Europe, Australia, and China. More information about Intershop can be found online at www.intershop.com.
This news release contains forward-looking statements regarding future events or the future financial and operational performance of Intershop. Actual events or performance may differ materially from those contained or implied in such forward-looking statements. Risks and uncertainties that could lead to such difference could include, among other things: Intershop’s limited operating history, the unpredictability of future revenues and expenses and potential fluctuations in revenues and operating results, significant dependence on large single customer deals, consumer trends, the level of competition, seasonality, risks related to electronic security, possible governmental regulation, and general economic conditions.
Intershop Public Relations
Head of Corporate Communication
Phone: +49 3641 50-1000
Fax: +49 3641 50-1309
Source: Intershop Communications AG