Carrefour Belgium enhances its app with new functions

Carrefour Belgium enhances its app with new functions

Boulogne-Billancourt, France, 2018-Feb-16 — /EPR Retail News/ — Carrefour Belgium has added even more functions to its app in a bid to make life easier for its customers. No more printing out – everything happens online.

We used to have plastic loyalty cards and paper discount coupons. Then we had computerised cards and coupons, but they still had to be shown to the checkout staff. Now Carrefour is going even further, adding a series of extremely practical new functions to its app in Belgium.

New features:
– The coupons are automatically displayed in the app. They just need to be activated so the checkout takes them into account when the customer shows their loyalty card.
– The application displays the number of bonus points that the customer has. Virtual cheques can be created in just a few clicks in the app and are used automatically when the customer goes to the checkout.
– Customers can use the app to choose their favourite special offers by selecting appealing supplier cheques. Then when they want to use them, they just have to tick the relevant boxes so that system takes them into account when they go to the checkout.
– The app can display a log of all purchases made in store, as well as orders placed online. Customers can search for and select their favourite products. They can complete, amend and place orders online, or send orders to a third person tasked with doing their shopping for them.
– The app can tell customers in which store a particular product is available.
– If the customer wants, the Carrefour app can let them know when their 250 favourite products are on special offer.

SOURCE: Carrefour Group

MEDIA CONTACT

Switchboard: +33 (0)1 41 04 26 00

For journalists: +33 (0)1 41 04 26 17

By e-mail: presse_groupe@carrefour.com

Carrefour Belgium takes part in the Retail Clean-up Days on Friday 6 and Saturday 7 October

Belgium, 2017-Oct-05 — /EPR Retail News/ — For the second year in a row, Carrefour Belgium is getting its employees involved in an environmental cause. Staff at Carrefour Hypermarkets and Carrefour Market stores will be taking part in the Retail Clean-up Days. Armed with bin bags, they will go and pick up rubbish lying on the roads within a 25-m radius of their stores on Friday 6 and Saturday 7 October. An opportunity to remind those who might sometimes forget that rubbish bins are there to be made use of.

As they did last year, Carrefour employees are getting involved in an initiative organised by Comeos with support from BeWapp and Mooimakers. During these Retail Clean-up Days, they will be cleaning public areas in a 25-m radius around Carrefour Hypermarket and Carrefour Market store car parks, picking up rubbish lying around in the neighbourhoods in which stores operate.

Last year’s Retail Clean-up Days were a big success – nearly 2 tonnes of rubbish was collected, filling up some 350 bin bags. Through this initiative, Carrefour is hoping to help raise people’s awareness of just how important it is – for everyone – to respect public areas.

Carrefour – a stakeholder in its neighbourhood
This is the third time that Carrefour has taken action to clean up the neighbourhoods in which its stores operate. Before taking part in last year’s Retail Clean-up Days, Carrefour had used the BeWapp campaign last spring to undertake a major “spring cleaning” operation in the areas around its stores in Wallonia.

For all request about the Carrefour Group (sales, financial results, governance, international,…), please contact the Carrefour Group media relations office:

. By phone:

Switchboard: +33 (0)1 41 04 26 00

For journalists: +33 (0)1 41 04 26 17

. By e-mail: presse_groupe@

Source: Carrefour Group

Carrefour Belgium to open additional three pick-up points for online orders

BELGIUM, 2017-Sep-27 — /EPR Retail News/ — On September 29, Carrefour will open three new pick-up points for drive.be. This will bring the total number of new pick-up points opened this month up to 15.

At the start of this year, Carrefour announced its targets for 2017 to
– extend home delivery,
– trial home delivery by other customers
– and open up around a hundred new pick-up points for drive.be.

Carrefour met its first target over the last few months by joining forces with PostNL. Since then, Carrefour has been making deliveries every working day, between 5 PM and 10 PM.

Carrefour met its second target by trailing the Bringr platform which enables smartphone users to deliver another customer’s orders at the time and to the place that they specify.

And it is in the process of meeting its third target – over the first eight months of this year, Carrefour opened 57 new pick-up points for drive.be and will be opening up another 15 this month.

With these 15 openings, customers now have 152 points from which they can pick up orders that they have placed via the drive.be Carrefour website. Carrefour currently sells some 15,000 products via its website.

SOURCE: Carrefour Group

MEDIA CONTACT

For journalists: +33 (0)1 41 04 26 17
By e-mail: presse_groupe@carrefour.com

Carrefour Belgium launches Android Pay

BELGIUM, 2017-Mar-15 — /EPR Retail News/ — Carrefour Belgium is proud to be the first major retailer in the country to take payments by smartphone[1] using the Android Pay app that Google launched in Belgium on 7 March. Android Pay can now be used in nearly 600 Carrefour stores (45 Carrefour hypermarkets, most Market stores, Easy stores and Express stores). This makes life easier for customers as they pass even faster and more simply through the checkouts.

Carrefour therefore immediately embraced the advantages that Android Pay provides for customers and enthusiastically adopted this modern and practical means of payment.

If Carrefour has once again been able to be among the first retailers to introduce a new technology for its customers, it’s because all tills in Carrefour Hypermarket have been NFC-enabled (Near Field Communications) since 2010. Market, Easy and Express store tills have had this technology since the end of 2015. That in itself was also a major first for retail at the time.

Speed, comfort, security
Smartphones already provide numerous services and we always have them with us. We use them for browsing our shopping lists, scanning barcodes… and now to pay for our shopping.

Customers simply need to download the Android Pay app from the Google Play Store, register one or several credit cards (soon they’ll be able to add debit cards) that they want to use with the app, and then unlock their phone when they arrive at the checkout. When the cashier tells them how much they have to pay for their shopping (the amount will be shown on the payment terminal screen), they just have to move their smartphone close to the device and the payment goes through! Payment confirmation appears on the terminal screen, the cashier gives them their receipt and the transaction is complete. All that in just a few seconds. They no longer have to fumble around for their wallet, take out their bank card… they don’t even have to interact with the payment terminal.

And shopping is made even more pleasant. Obviously, customers can still get all their usual Carrefour benefits (Bonus Points, discounts etc.).
The app can be downloaded for free from the Google Play Store.
[1] Android Pay works with Android smartphones (KitKat 4.4+) that are NFC-enabled (Near Field Communication).

SOURCE: Carrefour

PRESS CONTACT

Switchboard: +33 (0)1 41 04 26 00
For journalists: +33 (0)1 41 04 26 17
By e-mail: presse_groupe@carrefour.com

Carrefour Belgium to discontinue sales of pangasius in both its fresh seafood and frozen foods sections

Carrefour Belgium to discontinue sales of pangasius in both its fresh seafood and frozen foods sections

 

Belgium, 2017-Jan-25 — /EPR Retail News/ — Carrefour Belgium has decided to stop stocking pangasius and to discontinue sales of this particular fish in both its fresh seafood (fish counter and self-service) and frozen foods sections. This decision affects both its own-brand products, as well as those of national brands.

The practice of consuming pangasius has been drawing criticism for a number of years now. Carrefour has always taken all necessary precautions to ensure that the merchandise that it sells is of a high quality. It does this by holding its suppliers to the strict requirements detailed in the specifications that it imposes on them and by carrying out regular checks at farms and production sites.
However, although Carrefour is absolutely certain that the quality of the pangasius that it has been selling has been impeccable, the impact that these fish farms has been having on the environment cannot be controlled (water pollution generated by large quantities of excreta and food waste).
Carrefour Belgium has tried to create an ASC-certified supply line (guaranteeing sustainable aquaculture), but its efforts have not proved satisfactory.

Given the continuing doubts plaguing the harmful consequences that pangasius fish farms have on the environment, Carrefour has decided to discontinue pangasius sales. Carrefour Belgium has already cancelled its orders. There is still some stock of frozen fish remaining in a number of stores. This will still be sold, but henceforth, pangasius will no longer be available at fresh fish counters (fish counters and self-service sections).

In France, Carrefour also stopped selling the pangasius to fresh fish counters.

For all request about the Carrefour Group (sales, financial results, governance, international,…), please contact the Carrefour Group media relations office:

. By phone:

Switchboard: +33 (0)1 41 04 26 00

For journalists: +33 (0)1 41 04 26 17

. By e-mail: presse_groupe@

Source: Carrefour Group

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Carrefour Belgium to enhance its online drive.be ordering service in 2017

  • Some 100 new pick-up points open
  • Programme to extend home delivery
  • Delivery tests using the bringr mobile app commence

Belgium, 2017-Jan-19 — /EPR Retail News/ — Carrefour Belgium has great plans for its online drive.be ordering service! In 2017, it is planning to provide its customers with even better service by providing them with even more options. Objective: open up a hundred or so additional pick-up points,  speed up home deliveries and increase the number of timeslots, linking the drive service up to its convenience stores, and serving customers wherever they happen to be.

When it comes to innovation, Carrefour is always a step ahead and is once again proving it. Having broken new ground when it created its drives back in 2013 (in a range of different formats – Summerdrive on the coast, drive services for companies, home delivery services, etc.), Carrefour is hoping to make life even easier for customers wanting to shop online in 2017.

Currently, they can already shop at France’s largest virtual supermarket where they can choose from some 17,000 food products. They can then pick up their shopping from one of 84 pick-up points available throughout the country… or have their shopping delivered to them from Monday to Friday. This facility is managed by Combo by bpost.

1st aim: 100 more pick-up points
Carrefour has listened to its customers and is increasing the density of its network of pick-up points. The aim is to open up an additional one hundred or so this year, taking the total up to around 180 by the end of 2017.

2nd aim: promote and extend home delivery
Carrefour currently has the potential to deliver to a third of all Belgian households thanks to its collaboration with bpost. In 2017, Carrefour wants to promote and geographically extend its home delivery options.

3rd aim: deliveries made by other people, thanks to trialling of the bringr platform
Carrefour wants to provide its customers with even greater flexibility. That’s why starting this week, it is going to be trialling the “bringr” service.

bringr is a mobile application developed by bpost. It messages other smartphone users based on their location (close to the delivery point) and their availability so they can deliver another customer’s order at the time and to the place that they specify.

It is being trialled in 8 Carrefour Market stores and 8 hypermarkets. Customers submit their order on drive.be before midnight and then receive their shopping the next day at the time of their choosing (any time after 10 AM) on store opening days – so even Saturday or Sunday if the store is open.

Within 2 hours from Carrefour Express stores!
Carrefour is also trialling bringr at 9 Carrefour Express stores. Customers will be able to submit their orders during store opening times by telephone or by going straight to the actual store. They’ll get their shopping within two hours – including on Saturdays and Sundays.

Obviously, the advantages of bringr are the speed and flexibility of the service. As soon as the order is submitted, it gets prepared in the store. The driver who accepts to deliver the order via the bringr platform goes and picks it up and then delivers it at the agreed time to the Carrefour customer… or whatever location they have specified (workplace, the gym, etc.).

How much does this new service cost? The bringr service will be available for all orders of €30 and above, and will be free for the six-month trial period.

If trials are successful, the new service will be rolled out wherever it can be implemented and for all circumstances in which it can be justified.

For all request about the Carrefour Group (sales, financial results, governance, international,…), please contact the Carrefour Group media relations office:

. By phone:

Switchboard: +33 (0)1 41 04 26 00

For journalists: +33 (0)1 41 04 26 17

. By e-mail: presse_groupe@

Source: Carrefour Group

Carrefour Belgium introduces more environmentally-friendly fridges that incorporates propylene gas

Belgium, 2016-Sep-27 — /EPR Retail News/ — Carrefour Belgium is using the extension of its convenience store network to introduce a brand-new type of high-performance environmentally-friendly technology.

This is a first for retail in Belgium, and a world first for the Carrefour Group. With the opening of the Laeken Express in Brussels, Carrefour Belgium is breaking new ground once again, using a more environmentally-friendly cooling technology that incorporates propylene gas – its global warming potential is significantly lower than that of traditional fluids.

More economical
Propylene gas is less energy-insensitive because its cooling capacity – i.e., its efficiency – is greater. These fridges are fitted with double-glazed doors which also reduce energy consumption (and the risk of condensation). They also have LED lighting and require less maintenance.

More secure
This new type of fridge also eliminates all risk of leaks. The refrigerant is located exclusively inside the fridge and the whole system is factory-sealed – meaning complete water tightness. The units are connected together via a hydraulic network. This type of refrigerator is therefore much safer. The biggest risk is a water leak.

More environmentally-friendly
Traditional technologies involve significant quantities of HFC refrigerants. These have two disadvantages: there is a high risk of them leaking (they circulate through pipes outside the fridge) and they are harmful for the environment.

In many Carrefour Hypermarkets and Market stores, these types of refrigerators have already been replaced by a new generation of units with CO2 cooling systems. But they are not in widespread use in small store formats, such as Carrefour Express stores.

The Water Loop fridge is even more innovative: it uses propylene gas, the global warming potential of which is 450 times less than an HFC fridge storing fresh products and 600 times less than an HFC fridge storing frozen food.
The Sobieski Laeken Express has 8 Water Loop fridges (6 positive and 2 negative for frozen products). Sobieski is a pilot project that is of interest to the entire Carrefour Group. The performances of these units will be compared over a one-year period to those of a similar control store – not only in terms of energy consumption, but also in terms of reliability and aesthetics (among other characteristics).

For all request about the Carrefour Group (sales, financial results, governance, international,…), please contact the Carrefour Group media relations office:

. By phone:

Switchboard: +33 (0)1 41 04 26 00

For journalists: +33 (0)1 41 04 26 17

. By e-mail: presse_groupe@carrefour.com

Source: Carrefour

Carrefour Belgium announces new partnership with Cubzz to collect donations to help children’s charities

Boulogne-Billancourt, FRANCE, 2016-Sep-22 — /EPR Retail News/ — Carrefour Belgium is selling a healthy drink – exclusively via its hypermarkets and supermarkets – the proceeds from which will go to an SOS Children’s Villages project of the customer’s choice.

Humanitarian aid is in Carrefour Belgium’s very DNA – it regularly organises campaigns to help various charities. This new partnership with Cubzz goes still further. Customers can get even more involved and can “customise” their act of goodwill.

Cubzz 100% Belgian
Cubzz is a Belgian brand created by Wouter Cauwenbergh. After many years working in the private sector, he set up his own company to collect donations in an original way for children’s charities. Cubzz sells a chocolate beverage (33 cl) and then gives all its proceeds to various projects. Customers can currently support various projects managed by SOS Children’s Villages – Cubzz’s founding partner – which has believed in this initiative right from the outset. This collaboration will bolster the partnership between SOS Children’s Villages and Carrefour Belgium, which has already been supporting it for several years now. Over time, customers will be able to support other charities.

How does it work?
Each beverage has its own unique code. Once they’ve purchased the product, customers go to www.cubzz.be and enter their code. Then all they have to do is choose one of the projects listed on the site – the one they want to lend their support to – and then Cubzz will give the proceeds to that project. Any money that is not directly allocated by customers will be equitably distributed among all of the projects supported by Cubzz.

Cubzz, it’s fashionable
This beverage that Carrefour Belgium is selling exclusively to its customers is very much in keeping with contemporary trends, since it is:
– made with soya milk only cultivated in Europe
– made with sustainable cocoa beans
– guaranteed gluten- and lactose-free
– less sugary – 60% less sugar – than other products on the market.
This healthy charity beverage is on sale in Belgium’s Carrefour hypermarkets, Carrefour Markets and Carrefour Express stores starting this week.

For all request about the Carrefour Group (sales, financial results, governance, international,…), please contact the Carrefour Group media relations office:

. By phone:

Switchboard: +33 (0)1 41 04 26 00

For journalists: +33 (0)1 41 04 26 17

. By e-mail: presse_groupe@carrefour.com

Source: Carrefour

Carrefour Belgium: “Let’s go Belgetarian”

Boulogne-Billancourt, FRANCE, 2016-Aug-03 — /EPR Retail News/ — To celebrate Belgium’s national festival on 21 July, Carrefour Belgium invited its customers to take part in a survey to find out what their favourite Belgian product is.

The “Let’s go Belgetarian” campaign was launched in 2014 and is designed to support Belgian producers, giving a boost to the local economy in the process.

One customer will be picked at random and will win a “fritkot” (a chip stand) for their home with enough chips to feed 100 people.

For all request about the Carrefour Group (sales, financial results, governance, international,…), please contact the Carrefour Group media relations office:

. By phone:

Switchboard: +33 (0)1 41 04 26 00

For journalists: +33 (0)1 41 04 26 17

. By e-mail: presse_groupe@carrefour.com

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Carrefour Belgium: “Let's go Belgetarian”
Carrefour Belgium: “Let’s go Belgetarian”

 

Source: Carrefour Group

Carrefour Belgium outlines its environmental growth prospects

Belgium, 2016-Jun-28 — /EPR Retail News/ — In early June, Carrefour Belgium invited the suppliers of its own-brand products to the traditional presentation of its annual quality and sustainability performance results. This presentation was an opportunity for Carrefour Belgium to outline the growth prospects that it has set itself in the more or less short term.

•    Reduce its CO2 emissions by 40% between now and 2025
•    Increase the numbers of own-brand health products and organic products that it sells

Carrefour Belgium’s suppliers were also invited to take part in an anti-waste competition specifically designed for them.

There are a number of different considerations involved in improving Carrefour products:

Health
Ever mindful of its customers’ health, Carrefour has already reduced the salt content and additives in its products. And for 2016, it wants to reduce their sugar content.

Preserving biodiversity
More than ever, Carrefour is encouraging the development of products that are MSC, ASC, FSC certified, or eco-labelled, etc. Furthermore, it has banned GMOs in all of its own-brand products. In 2016, new Bio Food products will start appearing in stores.

Ethics
Fair Trade products enjoyed a sharp increase in popularity in 2015. At the same time, the Group is being extremely vigilant when it comes to any purchases made from countries outside Europe. This vigilance involves several thousand audits being monitored out in the field, carried out alongside the relevant international associations.

Reduction and improvement in packaging
The options available for reducing the amount of packaging used are looked into for each and every Belgian product. Three priorities are taken into consideration: food safety, functionality and durability (carbon and water).

Regarding the environment
Carrefour’s anti-waste policy has underpinned everything it does for several years now. Within this framework, a competition designed to encourage suppliers to manufacture their products in an environmentally friendly way is organised every year in the countries in which Carrefour operates, as well as at international level. Permanently reducing energy consumption and developing solutions that are more environmentally friendly have enabled Carrefour Belgium to commit to the following: reduce its CO2 emissions by 40% between now and 2025.

Local roots
Let’s all go Belgetarian
Carrefour Belgium supports Belgian producers and works alongside 711 of them in order to produce 10,000 of the products it sells in its stores.

Food donations
Carrefour is one of the partners of the “bourse aux dons” scheme, designed to more effectively manage donations. It has been deployed across three of the country’s regions for all donors and donees. Carrefour supplies products to 5 welfare groceries. Every year, Carrefour organises a campaign to collect vital provisions and supplies from its customers.

Anti-wastage competition
A competition is held designed to encourage suppliers to factor in environmental considerations into their manufacturing processes.
In 2015, the Carrefour group tackled companies’ carbon footprints within the framework of its international competition. Carrefour Belgium invites its producers to submit an existing initiative or an idea designed to reduce food wastage in the company (a manufacturing process, a personnel awareness-raising campaign, a new piece of equipment, for example). With the help of a panel of experts, Carrefour Belgium will short-list the ideas it receives to decide which one will represent Belgium in the international competition.

Press Contact:

By phone:
Switchboard: +33 (0)1 41 04 26 00
For journalists: +33 (0)1 41 04 26 17

By e-mail: presse_groupe@carrefour.com

Source: Carrefour

StoreCheck honoured Carrefour Belgium with two awards

BELGIUM, 2016-May-31 — /EPR Retail News/ — StoreCheck, the Belgian magazine focusing on the Retail sector, has honoured Carrefour Belgium with two awards in the StoreCheck Sales Team Awards.

These prestigious awards recognise the efforts and achievements of suppliers and retailers in further improving their offering.

The Panel, comprising 80 suppliers and seven retailers, made four awards to retailers, including two to Carrefour Belgium for Category Management Performance and Banner Management.

 

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StoreCheck honoured Carrefour Belgium with two awards

StoreCheck honoured Carrefour Belgium with two awards

Carrefour Belgium supports the Pink Ribbon organisation’s campaign to raise awareness of breast cancer

A pink ribbon against breast cancer.

BELGIUM, 2015-10-15 — /EPR Retail News/ — Carrefour Belgium has put its backing behind the Pink Ribbon organisation’s campaign to raise awareness of breast cancer. How? By giving out pink ribbons to “put next to your heart” in exchange for a €3 donation (in hypermarkets only).

The main goal of the Pink Ribbon campaign is to make people more aware of breast cancer, from prevention and screening to treatment and moral support.  When you wear the ribbon, you’re helping to challenge taboos surrounding breast cancer and encouraging friends, families and acquaintances to talk about the disease – with each other and with doctors.

This year, the ribbon has been designed by couturier Edouard Vermeulen from fashion house Natan. He has given it a new look by creating a “tape measure ribbon”. It symbolises both the idea of “keeping in shape” – prevention is about keeping fit (30 minutes of physical exercise a day, keeping off excess weight, eating certain foods and alcohol in moderation, and avoiding smoking) – and “measurement”, because early screening can save lives. The earlier a cancer is detected, the higher a woman’s chances of recovery. Today, women have an 80% chance of beating breast cancer and living a normal life again. This figure rises to 90% if the cancer is detected early.

e-mail: presse_groupe@carrefour.com

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Carrefour Belgium supports the Pink Ribbon organisation’s campaign to raise awareness of breast cancer

Carrefour Belgium supports the Pink Ribbon organisation’s campaign to raise awareness of breast cancer

Carrefour Belgium once again opens its Summerdrive, a pop-up drive store by the sea that’s open seven days a week all during the summer holidays

BELGIUM, 2015-7-16 — /EPR Retail News/ — Last year, Carrefour did something new in Belgium by opening up a Summerdrive in Knokke, on the beach near Bruges in the north-west. This year, Carrefour Belgium is once again opening its Summerdrive, only this time with even more products and customer benefits!

What is a Summerdrive?

It’s very simple: it’s a pop-up drive store by the sea that’s open seven days a week all during the summer holidays. So if customers prefer to stay lounging on the beach instead of shuffling their way through the aisles of a store, they can simply visit www.summerdrive.be and shop with their smartphones, tablets or PCs. They can then either pick up their shopping later on from the pop-up store, or they can have it delivered directly to them using the home delivery service.

Summerdrive Edition 2.0

This year, the Summer drive is returning to Knokke and will stay there until the end of the summer holidays. It will have the same pink flashy façade, but with four new features:
–    a wider range of products, including a new selection of ready-to-eat meals,
–    customers can now pick up their shopping after only 2 hours,
–    free delivery (when customers spend €40 or more) with an environmentally friendly vehicle,
–    5% off on all shopping orders.

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Carrefour Belgium once again opens its Summerdrive, a pop-up drive store by the sea that's open seven days a week all during the summer holidays

Carrefour Belgium once again opens its Summerdrive, a pop-up drive store by the sea that’s open seven days a week all during the summer holidays

Carrefour Belgium to provide its customers with a facility for scanning items in their homes so they can then order them online

BELGIUM, 2015-3-30 — /EPR Retail News/ — Carrefour Belgium will soon provide its customers with a facility for scanning items in their homes so they can then order them online. The device will also recognize products marketed by competitors, and scanning them will generate spontaneous suggestions from Carrefour.

Customers will use the device to scan their products and then add them to their virtual shopping lists. For example, they will be able to scan an empty biscuit packet and add a new one to the list. The device will feature a database of 1.3 million barcodes and will also recognize competitor products. The scanner will also be voice-enabled.

Customers will then be able to check their online orders, make any changes to them and then pick up their shopping from one of the collection points. Carrefour Belgium is shaking things up and is using new technologies to steal a march over its competitors!

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Carrefour Belgium awarded Top Employer certification for the 3rd year in a row

BRUSSELS, Belgium, 2015-2-24 — /EPR Retail News/ — For the third year in a row, Carrefour Belgium has been awarded Top Employer certification.

The Top Employer Institute – which operates all over the world – certifies the quality of the working conditions with which employers provide their employees. The institute uses nine criteria to assess each company, including company culture, training opportunities, careers development, etc.

Carrefour Belgium has excelled in all of these key areas, and has been found to be particularly exemplary in terms of the culture that it promotes within the company and its commitment to fostering talented young people.

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