Paderborn, Germany, 2015-1-14 — /EPR Retail News/ — Wincor Nixdorf, a global leader in the provision of IT solutions for banks and retailers, is establishing a cooperation with the Dutch service provider Jutten Simulation, a specialist in the development of online training programs for retail employees. The two companies signed their partnership agreement at NRF, the world’s largest retail IT fair in New York.
For retail businesses, a high level of staff turnover and the use of frequently changing temporary and seasonal employees mean significant costs for the training of checkout staff. This situation also applies to the rollout of new checkout solutions. That’s why Jutten Simulation has developed the online training system Cashier Trainer to reduce the costs of staff training in the retail industry in cases like these. The program is oriented to Wincor Nixdorf’s leading TP.net 5.5. point-of-sale (POS) software. TP.net is part of Wincor Nixdorf’s comprehensive, modular TP Application Suite, which addresses the entire range of sales-related processes required by large, international retailers. Retail companies will benefit from the new version – TP.net 5.5 – to connect their sales channels seamlessly and control them efficiently. “The intelligent training concept helps the retail company employees familiarize themselves with the omnichannel applications. They soon learn how to use the customer service functions across organizational boundaries,” says Dr. Michael Schulte, Director Sales & Marketing Retail Software at Wincor Nixdorf. The user-friendly solution thus leads the operator intuitively through the individual work steps and enables checkout staff, in conjunction with the training program from Jutten, to master their new tasks in the shortest possible time.
As an online solution, Cashier Trainer can be used to train cashiers independently of time and place, and without requiring extra support from the retailer’s employees or the IT service provider. The program uses animated 3D simulations to demonstrate and practise the individual steps in the checkout procedure in an easy-to-understand manner. “This enables even new employees to familiarize themselves with the core functions and relevant steps in the TP.net application – on their own and in about three hours,” says Eric Jutten, Managing Director of Jutten Simulation. To date, more than 80,000 checkout employees have been trained using Cashier Trainer. As part of its cooperation with Wincor Nixdorf, the Dutch IT service provider is now expanding the solution to include additional language versions, and with this step, it will be available around the world to train cashiers in the use of TP.net checkout systems.