Sainsbury’s introduces click and collect service to give customers quick and convenient option to pick up the shopping they’ve ordered online

LONDON, 2015-3-6 — /EPR Retail News/ — Sainsbury’s is rolling out a new service to give customers a quick and convenient option to pick up the shopping they’ve ordered online from store.

The first collection service from store is live today at Water Lane store in Farnham, Surrey, with nearly 20 more going live in the next two weeks. 100 stores are in the pipeline to deliver the service by the end of the year.

Customers shopping online in catchment areas where a collection service is available will soon be given a new option when they shop online, in addition to still being able to book the usual home delivery slots. Customers can then choose a participating store and collection time to pick up their shopping from a refrigerated van which will be parked in designated area in the store’s car park – manned and supported by a Sainsbury’s colleague.

Sainsbury’s Online Director, Robbie Feather, said: “This is yet another step for Sainsbury’s increasingly popular online service, and a demonstration of our commitment to giving our customers more convenient ways to shop with us, wherever and whenever they want.

“We’ll have 20 locations live by the end of March and will quickly roll out our service from there, incorporating feedback from our customers and colleagues as we go.”

The free collection slots will be available at eligible stores from Monday to Saturday from 8am to 1pm and then 2pm until 8pm in the evening. The service will also be available during store opening times on a Sunday.

All collections are subject to a minimum £20 spend, with no collection charge. Customers can place orders up to 20 days in advance. The latest an order can be placed for next day collection is 11pm, and collection slots will be subject to availability.

Our first Grocery Click and Collect stores

  • Tuesday 3 March – Water Lane store in Farnham, Surrey
  • Tuesday 5 March – Newbury store in Berkshire
  • Thursday 5 March – Fosse Park store in Leicestershire
  • Monday 9 March – Calcot store in Berkshire
  • Monday 9 March – Archer Road store in Sheffield
  • Monday 9 March – Cannock store in West Midlands
  • Monday 9 March – Bamber Bridge store in Preston
  • Tuesday 10 March – Kiln Lane store in Epsom, Surrey
  • Tuesday 10 March – Harrogate store in Yorkshire
  • Tuesday 10 March – St Albans store in Hertfordshire
  • Tuesday 10 March – Watchmoor store in Camberley
  • Tuesday 10 March – West Hove store in Hove
  • Wednesday 11 March – East Grinstead store in West Sussex
  • Wednesday 11 March – North Cheam store in Cheam, Surrey
  • Wednesday 11 March – Bybrook store in Kent
  • Wednesday 11 March – St Clares store in Hampton, Surrey
  • Wednesday 11 March – Bagshot Rd store in Bracknell, Berkshire
  • Thursday 12 March – Rustington store in Littlehampton, West Sussex
  • Thursday 12 March – Springfield store in Essex

Sainsbury’s online facts

  • Sainsbury’s sees 24 million customer transactions a week – that includes both in store and online
  • Sainsbury’s online business is 18 years old and a £1 billion business (5% of sales). It now covers 98 per cent of UK postcodes
  • Sainsbury’s first ‘dark store’ will open in Bromley-by-Bow in 2016
  • Sainsburys.co.uk has recently been upgraded with better, faster IT systems. It also includes a bigger range of general merchandise such as household items, making it easier for customers to shop for everyday items with their online food shop

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Sainsbury’s introduces click and collect service to give customers quick and convenient option to pick up the shopping they’ve ordered online

Sainsbury’s introduces click and collect service to give customers quick and convenient option to pick up the shopping they’ve ordered online