Contract renewed thanks to Wincor Nixdorf’s excellent service and ability to ensure high availability
Paderborn, Germany, 2014-11-17— /EPR Retail News/ — Wincor Nixdorf, a leading retail and banking IT solutions provider, has been selected by Travelex to provide payment processing services for its ATMs for another seven years and will support Travelex as it undertakes a period of business growth. As Travelex’s strategic payment processing provider, Wincor Nixdorf will continue to provide payment processing for ATMs in the UK, Belgium, France, Netherlands, Switzerland, Italy, Germany and the Czech Republic and will support business expansion into Spain, Greece, Cyprus, Ireland, Portugal, Finland, Sweden, Norway and Poland. In addition to these European countries, Travelex’s existing ATMs in Asia Pacific and North America will migrate onto Wincor Nixdorf’s global platform allowing it to simplify its business.
Travelex extended this contract based on Wincor Nixdorf’s excellent performance since the companies started working together in 2010. Over the past four years, Wincor Nixdorf has consistently provided an extremely reliable, capable and credible service which has ensured high ATM availability crucial to Travelex’s business.
Under the terms of this contract, Wincor Nixdorf and Travelex have also agreed to promote Direct Currency Conversion (DCC) services, a platform that allows ATM users to use the exchange rate offered by Travelex to have the transaction converted into their home currency at the time of cash withdrawal.
Dan Gilby, Head of ATMs at Travelex said, “As we grow our business, we need to work with partners that can support our ambitions and ensure continued success and are confident that Wincor Nixdorf was the right choice to help us develop and expand our ATM payment processing capabilities. Since we started working together in 2010, Wincor Nixdorf has continued to deliver on its promises and provides an excellent processing and switching service so I am delighted that we have managed to agree to a seven year contract extension that will support our business expansion and enable us to consolidate our global ATM networks”
Paul Fisher, Managing Director, Services at Wincor Nixdorf added, “I am delighted the Travelex has selected Wincor Nixdorf to support its business for the next seven years as its strategic payment processing provider. We are extremely proud of the service that we have provided since 2010 and we are pleased that this has been recognised with a contract extension. At Wincor Nixdorf, we are committed to continuous improvement, so we will use this opportunity to look at where we can enhance the service that we offer so that we can best support Travelex as its expands its business.”
Travelex is the world’s largest foreign exchange specialist with almost 1,500 stores and 1,250 ATMs across 28 countries, at key airport, seaport, rail and tourist locations. Over 40% of travellers – 1.7 billion passengers a year – pass through airports where Travelex operates including the major gateways at Amsterdam, Beijing, Frankfurt, Hong Kong, London, Mumbai, New York, Paris, Sydney & Tokyo. Every hour Travelex provides foreign currency to more than 2,000 customers.